My PhD Services

Jill S.

My main drainage pipe was blocked and needed to be cleared. It was Saturday and my toilets and showers were starting to back up. I looked up the best plumber in the area on Yelp. I called and left Harts Plumbing two messages as their reviews were very high. After waiting a couple of hours I called Spartan Rooter. I talked to an operator who took my info and said a plumber would contact me. I waited at least another hour without hearing anything from either company. I decided to try one more company with high reviews on Yelp, PhD. Jason answered my call right away and talked to me about the problem. He said he had a few things to do but if he could, he would come out when he was done. He called me a while later, as he said he would, and gave me a time estimate of when he could get there. He texted me as he was leaving his house and arrived at the house to save the day. He walked me through the problem, had me look at the camera view so I could see what was going on. He did what he could to temporarily fix the problem and let me know we'd need to replace a pipe to ultimately fix the problem. He said we could pay them to do it or he could walk us through doing it ourselves. He was very helpful, honest and thorough. I definitely will contact him anytime I have any plumbing issues. Thanks Jason!

K K.

Excellent service from this company! Ray was extremely knowledgeable and helpful, explaining the plumbing issues in our home. Honest and fair!

Audrey T.

Jason and Ray are awesome and did a great job. Unlike most contractors/professionals they showed up on time and ready to work. They fixed my shower and my kitchen faucet quickly and were very pleasant to work with. I will use them again for all my plumbing needs.

Bill M.

My water heater of 17 years failed the evening of 5/9/16. I contacted American Home Shield at 1700 hours and they said ""Jason"" would contact me that evening. To say the least I was dubious, but to my delight Jason did call and said that Ray would be at our house in Kent between 0900 - 1100 hours. Ray was on time and ready to go to work at 0900.
Ray assessed the problem (water heater was beyond repair) explained what was required to bring the installation up to code, pricing and left to obtain a new one. Back in an hour he went to work. Ray is amenable, knowledgeable, and hardworking. My water heater was removed, replaced and heating water with-in 1.75 hours. Ray then took the time to clean-up after himself and explained the nuances of our new equipment. GREAT JOB RAY AND THANKS FOR A JOB WELL DONE!

David L.

My sewer tank was overflowing so I called another outfit to come out and look at it and they automatically claimed to know what the issue was and said it would be $4000k to fix. I didn't believe them so I called My PHD Services based on the other reviews I read.

Ray came out and walked me through all the various troubleshooting options the problem could be. He was patient and a pleasure to speak with. He found the issue and came back the next day to fix it. Ray was very informative and even taught me a few plumbing tricks. Their cost was a lot less than the other outfits quote and I'll be sure to use My PHD Services for all my plumbing needs going forward. The other reviews are accurate. Thanks Ray and Jason!

Melissa S.

Yet again Jason comes to our rescue!! I can't thank these guys enough. Had a overnight emergency and called a SW was only given one option which was going to cost me over 6k. So we did our best to wait until morning when I could call Jason. He was prompt and handle our problem for under $400. So thankful for him , his expertise and knowledge!! I would definitely recommend him to others!!

Angelica M.

I have radiant floor heating and it's hard for me to find a place that can repair my heating system. I called My PhD today and Jason called me back basically already knowing what kind of heating system I have because he has serviced the townhomes I live in. He explained how busy he was but kindly fit me in his schedule for the same day. He took a look at my heating system for over an hour and advised on what needed to be done. He also called the supply company in the east coast to see if he can obtain the part and to get an estimate of the pricing. With all of this help and squeezing me in, he did not charge me anything. Although, he wasn't able to fix anything I appreciate the time he took to look at my system and contact the supplier at no charge. Hopefully he will be able to provide me a reasonable price quote for the part that needs to be replaced. Thank you, Jason!

Joseph V.

I was provided with prompt and good customer service. The repairman was highly experienced and taught me a great deal of ""need-to-know"" things about my pipes. These guys have my business.

Paris T.

I can't say enough great things about these guys. Some of the best customer service out there. I was very pleased with the work they did and more importantly that they helped us in a pinch to at least get hot water for the night, until they could come out the next day.

Every other company I called was so rude so it was a breath of fresh air to get a friendly voice on the phone during an already stressful situation.

I will definitely use them if I ever need work done again and will refer friends and family.

Tom R.

I needed a plumber to replace the out door hose bibs, but really had no idea who to call. After talking with Jason, I felt confident that My PhD services was both professional and trustworthy. They did not disappoint. I would definitely call them with any future plumbing needs.