My Local Plumber

Jonathan W.

Called today and got same day service to come fix a leaking faucet. They had all the parts, were quick, friendly, and affordable. I will definitely be using them in the future and anyone in the Carrollton area, this should be the first place you call.

Melvin T.

Called 5 plumbers in town all "Top rated" no one could get me in today. Usually when you have a plumbing issue it cant wait. so Worked my way on yelp to My Local Plumber, they were able to get to me within 20 minutes.

They called me when they were on the way and let me know a few minutes before arrival.

They arrived and took care of the issue promptly.

The Rep on the phone and the gentleman that took our card and gave us a receipt were very customer service oriented.

My only gripe was the gentleman that took care of the issue, unsure if he didn't speak English well or didn't like talking to people. I had a few people in the office ask him questions and were either brushed off or given one word responses. I would recommend they tell people before he comes that he is very focused on his job and don't ask him questions

Other than that A-Okay in my book. Would do business again in the future.

James R.

Best plumbing service I've ever used. we communicated electronically to set up the appointment and they showed up on time. Final price was less than the quote and they were in and out in a flash. Will use again!

Leslie F.

I have used My Local Plumber several times, always Great Customer Service and great prices.

Brian M.

Definitely did not disappoint! Denise offered me a great quote on Yelp and I called a few days later. Completely courteous and kind all around, and the guys were out to my house a few days later. Installed the pressure regulator I needed, and everything is great! My pipes don't wobble or make noise anymore and I can actually get the type of pressure I need at my sink and shower.

They offer a nice 10% off for new customers and the final price was hundreds less than others were quoting me. Will definitely do business with these guys again!

Thanks, My Local Plumber!

Rachael F.

I called around to several different plumbers in carrollton when the hose spicket on the outside of my house froze. My local plumber was the cheapest of everyone and had an appointment available the next day so I decided to try them. I LOVED them! They knew immediately what the problem was, had it fixed in 20 minutes, and was over $100 cheaper than thr closest other quote I got. I will use them every time from here on out!!!

Greg R.

We do a lot of washing at my office. Just the nature of the business. Anyway, when installing the washer and dryers in garage we had to find a way to get the water out. Instead of burrowing underneath the office we decided to install a pump and pump the water up, over the roof into the drain. Well, after a few years of pumping, the pump had pumped its last bit of water.

Called Denise who sent someone pronto. Found that a few years of linen had piled up in the pump. It was ugly (and smelly!).They found a new pump and had it installed within a few days. They will be designing a filter for the system to better keep the nasty lint out. Hopefully this won't happen again.

Thanks to My Local Plumber for saving the day once again.

Derrick C.

So due to a conversation I had with Denise at My Local Plumber this morning, I am so incredibly disappointed and flabbergasted. Prior to today, my review would have been 5 stars. The only reason it is not 1 star as I review this company for the first time is because we have used them for past work, it was done without any issue, and customer service was great. The low rating is due to the customer service experience and decision today from the company to cease offering any future services to our family. We can easily find a reputable local plumbing company, yes, but it is just more disappointing that a company we have used multiple times in the past, that we have remained up-to-date on paying all invoices/bills, has chosen to stop providing services to us because we are difficult customers.

I called Denise this morning to try to understand their position and to get on the same page with their perspective, but could not make sense of where they were coming from. There were SEVERAL points made as to why they were refusing future service to us. Out of these multiple reasons, I could definitely understand and relate to one of them, which is a big inconvenience for businesses. It was due to a miscommunication between my wife and I --- and I was hoping they would understand that, would have billed us for it (which they did not), and know that it was a mistake/miscommunication issue that does happy occasionally. I had scheduled for them to come out to look at a leak issue but when they arrived on-site to assess the issue (less than 30 mins total), my wife had indicated to me that she had scheduled for an irrigation company to do the repair, understanding that the leak was due to a sprinkler issue and not a plumbing issue. I kindly apologized to Reuben and explained the situation, and he went on his way. He did not do any manual labor or have time to pull out any tools. It was simply a visual assessment of the issue. Having said that this was not well handled by my wife and I, and I understand that. We took time out of the day of a worker for the company, a trip charge at minimum, and caused Reuben to re-arrange his schedule to come out to our property. However, we were not told before-hand, during (when Reuben was on-site), or anytime after that we would need to pay or would owe anything for at least a "trip charge". Now we are being "penalized", in essence, for something we never had any control over. We have paid every bill/invoice that has come across our desk and are now having things that are beyond our control (outside what was mentioned above - which was clearly our fault) being held against us. Things that maybe could have and should have been billed to us were not (that is definitely not our fault and beyond our control) and now that blame is being put on us. I just don't understand the reasoning. If service is being refused because of the isolated incident mentioned above, I wish Denise would have simply said so. "This is the sole reason we are choosing not to work with you again - because you forced us to mess up our schedule for that particular day and it was a disrespectful way you handled scheduling with us". But that was far from the only reason she brought up. Also, we would have willingly, without question, paid for a trip charge to cover the inconvenience, but again, that was never discussed before, during, or after the fact.

Without going deeper into the weeds on the conversation and issue, and based on my overall experience with this company, heavily weighting my review based on my customer service issue and call with the company this morning, I would like to encourage others not to use this company. They way they handled our relationship with us (a past/loyal customer that has up-to-date with any outstanding invoices) is unacceptable, disappointing, and very poor.

Denise - if you happen to follow your customer reviews and read this, I will hope that you will fully understand our situation, specifically the miscommunication I had with my wife at the time of Reuben's scheduling, accept our apology for the way that was situation was handled, and reach out to me directly if there is anything else other than that that we are at fault for that we could have controlled. I just did not appreciate how the overall issue was handled with myself and my wife this morning. I was attempting to understand your decision (which I still don't) and to explain any disconnects and issues (which I don't believe were communicated appropriately).

Cindy C.

Called My Local Plumber on a Wed and they replaced my toilet by Thurs - very prompt and professional. two thumbs up to Denise and Eddie. highly recommended!

Kirk B.

Do you ever feel happy to be calling a plumber? NO. I was in a jam with a clog that frankly had to be taken care of as soon as possible. After a search I took my business to My Local Plumber and was glad I did. Professional on the phone and the plumbers they sent out did a great job at a fair price. I would use these guys again and will keep their card for others looking for local plumbers. I know not all plumbing jobs are "good news it is an easy fix" but I feel that you can trust this company after the job they did for me.