My Georgia Plumber

Nick M.

We had a horrible experience with My Georgia Plumber. Technician wasn't the one they sent us in the photo to start with. He also showed up without proper shoe covers, gloves, or a mask. Our family is trying to practice proper social distancing practices and he proceeded to put his ungloved hands on several surfaces including the front door handle, walls, and stair bannisters even AFTER my wife asked him to be aware of not touching anything he didn't have to. When she then called him out for touching the stair railings for a second time he dismissed her and her concerns saying, """"what do you want me to do?!"""". When we followed up with the management at MGP we were told they didn't have to follow CDC guidelines because """"Kemp said they didn't have to."""" Just a class act all around. MGP was sent to us through our home warranty policy and we will now be forgoing that policy to use plumbers and heating specialists we have used before and trust. And all this after they posted a COVID safety message on their Yelp page! (See picture) Please don't use these people if you value your health and safety.

Michelle N.

We had to deal with an incorrect diagnosis which resulted in our home warranty denying the claim.  I had to fight with the home warranty to get a second opinion and thankfully we got one from another company.  Not to our surprise: 1.The diagnosis was wrong and unless he had xray vision, did not perform any diagnostics or have pictures to prove his reasoning.  2. The service fee for a permit of $275 for the repairs in our county was more than a 700% mark up!  The permit costs $38. 3. The plumber said our ejector pump had no turn off valve or check valve.  A lie..the plumber today showed us where it was and explained that we had no required code updates that needed to be performed. 4. The water heater.. we asked about upgrading to a 50 gallon tank... Their plumber tried to blow that off and underplay the upgrade to only find out from our plumber today that it is actually a $130 cheaper to go up using the contractors rate.   BEWARE!!

Soojin J.

This review may change per their damage control. But so far, from billing to actual work, everything has been outrageously bad. Detail will follow if they don't fix mistakes and negligence by next week.

Arnel A.

Very grateful for the service & timely manner in which the work order was able to be completed during this time...however, please do take into consideration the following... I WAS VERY UPSET THAT THE WORKERS... 1.) the workers upon entering our home did not wear gloves, (I gently tossed them each a pair ) and 2.) did not consider precautions by using the basement for access to complete any work during this very serious Covid crisis! Your attention to this matter is of grave concern to everyone, including your workers. Thank you. Sincerely, ~Kellie Abano

Cora W.

Trevor came out nice guy but couldn't find my sewage clean out which caused my home warranty claim to be denied by American Home Shield. I called Pipe Medic same day they came out found my sewage clean out and had everything working in less than 30 minutes. Now I'm paying out of pocket because you guys caused my claim to be denied.

Frenchie H.

Very quick and efficient. Our garbage disposal was broken, Santosh came in and in less than 10 minutes had us up and running again. Very happy with the work.

David S.

Awful experience!!! First off, they My Georgia Plumber prepared when they visited our home. They didn't have the right equipment when they came over after I paid $75 to American home shield...so NOTHING was done and I paid $75! My Georgia Plumber """"works with and accepts American home shield insurance"""" but they do not want to work with American Home Shield because like a doctor they make more money from the customer than they do the American Home Shield insurance company. I was even coerced into trying to deal with then directly and not through American Home Shield. What's the point of getting insurance? My Georgia Plumber just wants more money from the customer directly. Overall, their customer service was also awful.

S K.

after they came out to check my water heater , I got numerous emails and texts bothering me about using them to install a new hot water heater and maintenance !

Amy S.

We had GA plumber out to install our dishwasher and had a great experience, so we called to have minor work on our shower done. The technician that came was friendly, but smelled heavily of cigarette smoke and was coughing all over my house without putting his hand over his mouth. My husband was home with me and was watching him work, then the technician asked to use our flashlight(Came unprepared). My husband said he had also laid as part on our bathroom floor, with left a brown puddle on our floor, that my husband had to clean up. Once the work was done, he was still coughing, charged us $228, which I believe was outrageous for the work, and then left. I made sure to go around and lysol my house and wipe off all doorknobs and light switches. When sending out as technician, maybe check to see if it's a non-smoking home, and send someone that isnt going to leave my house smelling like a chimney. Once ag as in, he was nice, but the hygiene wasn't there at all.

Roada H.

Through my home warranty company, I am typically contracted with My Georgia Plumber for any of my service needs. Coincidently, each time the same technician James, is sent to my home. James is always extremely professional, informative, and diligent in the work that he performs. I would strongly recommend my Georgia Plumber to anyone!