My Favorite Plumber

Lawrence F.

We had two problems. We needed a toilet and vanity moved to install a powder room floor and a leak addressed. The plumbers arrived removed the toilet which they said was broken and couldn't be fixed (it worked fine before they arrived) and they cut a large hole in the kitchen ceiling. I have photos if you are interested. After an hour they left and didn't get back to me for weeks. I gave up and hired a terrific plumber who fixed the issues immediately. When I informed ""My Favorite Plumber"" that I no longer required their services, they sent me a a bill (without itemisation) for $792.50. I found the whole experience incredibly disheartening and unprofessional. ""Caveat emptor.""
There are plenty of great, hardworking plumbers in the area. This plumber is not one of them.

Constance M.

We have been using My Favorite Plumber for all of our plumbing needs for many years. They are fabulous in every way! Phone calls are answered right away, appointments are readily made and reliably fulfilled, and all work is top notch. Problems are diagnosed with expertise and accuracy. I wouldn't use anybody else. We love My Favorite Plumber!!

Roger W.

Called them in the evening. They said they would call early next morning for scheduling. Never called me. Called later in the day and the woman, Marybeth, said a plumber would arrive at my house 2-4 PM next day. Never showed up. Called back and got some more run around. No plumbers ever showed up ! ! I would suggest no one ever bother with this lousy company.

Zach B.

Excellent correspondence with the business by phone. A troublesome toilet and sewer gas smell ultimately resulted in a toilet replacement and seal repair. I worked with the same plumber the whole time, and he was continually prompt, professional, personable, and honest. Pricing was very fair, my new toilet works well, and my bathroom has never smelled better.

Stephen G.

NO / Zero stars.
Repeatedly asked for estimate and I was foolish to continue waiting. After 3 months of excuses and initiating phone calls and emails I finally received a poorly and hastily written non-detailed estimate. I am now convinced there is no customer service at this place.
There are plenty of craftspeople who offer good service.
This is not one of them.

Scott A.

What a miserable little man. Thankfully he didn't make it past the initial estimate phase as, he came across completely disingenuous, grossly underbudget due to ineptitude, and is hugely argumentative. Maybe he is gold as a plumber - I have no desire to find out. It may benefit the company to get someone customer facing who doesn't have the personality of a dumpster fire.

Deborah H.

This did not go well and I really wanted it to. We have home projects coming up and I needed to have a trustworthy, reliable plumber as part of those projects. I explained we had a leaking bathroom fixture that we were unable to resolve ourselves despite attempts. We wanted that fixed so it would quit wasting water and based upon how this job went we may consider this co. for bathroom reno work in the future. I explained that the bathroom was 18 years old but well taken care of and that we would be re-doing it in the not to distant future so we just wanted to repair the Kohler fixture for now. We scheduled an appointment to repair and I emailed pics of the fixture so they would be sure to have the correct parts on the truck and not waste my time or theirs having to make a second trip in case they didn't have what they needed. I knew it would be a small job for them and I was willing to wait to be fit in. The day of the appt. arrived and we were to be 1st that day. After 45 min passed and no plumber I called the office and got their vm. I left a message. No return call. I eventually emailed them and got a response back that they misunderstood my email and thought that I wanted pricing before they came out so they cancelled the appt.! While I did want some idea of cost and I did ask for that in my email at no point did I ask for a cancellation of the repair nor was I told the appt would be cancelled until they contacted me again with pricing! I wasted part of my morning on the no show plumber and never had any follow up on pricing from the business. The most interesting part of the experience was MaryBeth said they had not received any info back from Kohler.(implying that an inquiry had been made but Kohler was not replying) This was stated on the day the repair was to happen when I inquired about where our plumber was. The next day my husband contacted Kohler himself and explained the problem. They could not have been more pleasant, helpful and RESPONSIVE!!! We discovered that Kohler fixtures are guaranteed for LIFE!!!!! WHAT??? THE PARTS WERE FREE! EVERY SINGLE ONE OF THEM!!! THE SHIPPING WAS FREE!!! And the rep spent a long time on the phone with my husband discussing the possible scenarios he might encounter fixing it himself. GO KOHLER! We eventually were able to fix our own leaking faucet and all it cost us was a little time. We wish My Favorite Plumber all the best. Unfortunately they will not be our plumber, favorite or otherwise.

Rudy N.

Contacted them through email and explained my problem. I wanted an idea of what it would cost and asked them what their rates are. I'll never know because they decided that the best way to handle the situation was to ignore me. Very unprofessional! Judging by my experience with them along with the other reviews here, they force you to move on and find a better plumber which in the end works out for the best.

Sean R.

I've had a few experiences with this company. The first couple were with a young plumber named Johnny. He was very good, quick and efficient. He did the job and didn't try to bullshit me. The last one was with an older guy with a mustache and thin shaggy sandy colored hair. He DID try to bullshit me. I asked him to change out the small filter system and he proceeded to tell me that it was a big job and he needed to change out the pipes on either side for extended lengths as well as add more fittings that were completely unnecessary. He tried to pressure me into it saying the state requires it and it wouldn't be ""code"". That was an utter lie all he needed to do was cut it on either side and install the system which consists of a 12"" plastic tank and fabric filter which I already purchased and had ready. I was pissed and told him what I wanted and nothing else. He lagged and lagged. He then went out to the van and sat there for an hour. I told him I wasn't paying for that time. He stated he was waiting for the fittings to dry. I called him out immediately as the pipes are pvc and the binder dries almost instantaneously. At that point he gave me a bill with the extra time crossed out. He had a complete scumbag air about him and even though I'm a six foot, two hundred pound man he gave me the creeps. I wouldn't trust him with a woman alone in the house or in an area that have valuables accessible. I'm giving it a single star strictly for the first couple experiences with Johnny and because the site requires it.

Victoriya H.

If I'd have option to give zero I would. Promised to come between 1-3. No call & nobody shows up till 4:30. Call again, leave a message and later a little after 5 receive a call saying they had no reception ( working in the closet) and also haven't noticed they were running late. The woman who called still assured me that they are coming and said she'll give me a call when the plumber be on their way. Guess what? It's after 8pm ...I assume they didn't notice they are running late again. Will never consider using them or recommending to anybody else. Total lack of courtesy & service.