My Favorite Plumber

Dan M.

My friend unfortunately had 2 bathrooms with different leaks at the same time, so she couldn't bathe or shower. We called MFP and was told only Mark could do this job. Its now 6 days later and no one has shown up yet after being told it would be the next day; then something came up and it was the next day, and then day 3,4 and 5 KNOWING SHE HAD NO USABLE TUB OR SHOWER! And the pricing is outrageous!
What reputable plumber leaves a customer with no bathrooms to use for almost a week?!

Barbara C.

i had a serious black mold problem in my basement which was not related to a plumbing problem, (HVAC). during the remediation of the mold problem it was discovered that there was a leak from a pipe in a different part of the basement. i found Kelso Plumbing in Media and called. Chris Kelso came out 1st thing in the morning and immediately fixed the problem at a reasonable price. As things usually go, when it rains it pours. Approx. 3 weeks later the upflush toilet in the bathroom in the basement had a major problem. I called Chris Kelso and he immediately came out and fixed the problem. I would highly recommend him if you have any problems.

Crazy Clown L.

AWFUL. Liars, unreliable, impossible to get in touch with. The receptionist gave me every single lie, excuse, and stall tactic she could think of. She literally even told me that the plumber was ""in a car accident"" it is like she is a pathological liar. I lost MONTHS of my life and THOUSANDS of dollars in rental income because she lied to me month after month. This lady is ruining this small business. I would not send my worst enemy to use this company. Every single time I was ready to throw in the towel she would tell me ""any day now, parts are almost here""

Regina E.

I have been using My Favorite Plumber for years now. I don't even think about who to call if I need a plumber. The back office is pleasant to work with. I can easily work with them on appointments that work for our family. Jose is usually the team member who comes to our home. Every single time he comes, he fixes the issue at hand. What I respect most is his ability to diagnose the issue. I have never heard from him ""we will just replace the whole thing."" Case in point, this morning, I had called him to diagnose a leaking shower. We had anticipated that a whole wall would have to be opened to fix leaking pipes. Jose came in, did a detailed evaluation of the issue and mentioned that it might just be a lose showerhead pipe going into the wall. His suggestion was to see if that fixes the issue first before ripping up walls. And sure enough, it fixed the issue. I am convinced other companies would have invoiced us for opening a wall first. Sure they would have fixed the same issue but at tenfold the invoice. A big thank you to the entire team! You are doing a great job and we appreciate working with you all.

Lawrence F.

We had two problems. We needed a toilet and vanity moved to install a powder room floor and a leak addressed. The plumbers arrived removed the toilet which they said was broken and couldn't be fixed (it worked fine before they arrived) and they cut a large hole in the kitchen ceiling. I have photos if you are interested. After an hour they left and didn't get back to me for weeks. I gave up and hired a terrific plumber who fixed the issues immediately. When I informed ""My Favorite Plumber"" that I no longer required their services, they sent me a a bill (without itemisation) for $792.50. I found the whole experience incredibly disheartening and unprofessional. ""Caveat emptor.""
There are plenty of great, hardworking plumbers in the area. This plumber is not one of them.

Constance M.

We have been using My Favorite Plumber for all of our plumbing needs for many years. They are fabulous in every way! Phone calls are answered right away, appointments are readily made and reliably fulfilled, and all work is top notch. Problems are diagnosed with expertise and accuracy. I wouldn't use anybody else. We love My Favorite Plumber!!

Roger W.

Called them in the evening. They said they would call early next morning for scheduling. Never called me. Called later in the day and the woman, Marybeth, said a plumber would arrive at my house 2-4 PM next day. Never showed up. Called back and got some more run around. No plumbers ever showed up ! ! I would suggest no one ever bother with this lousy company.

Zach B.

Excellent correspondence with the business by phone. A troublesome toilet and sewer gas smell ultimately resulted in a toilet replacement and seal repair. I worked with the same plumber the whole time, and he was continually prompt, professional, personable, and honest. Pricing was very fair, my new toilet works well, and my bathroom has never smelled better.

Stephen G.

NO / Zero stars.
Repeatedly asked for estimate and I was foolish to continue waiting. After 3 months of excuses and initiating phone calls and emails I finally received a poorly and hastily written non-detailed estimate. I am now convinced there is no customer service at this place.
There are plenty of craftspeople who offer good service.
This is not one of them.

Scott A.

What a miserable little man. Thankfully he didn't make it past the initial estimate phase as, he came across completely disingenuous, grossly underbudget due to ineptitude, and is hugely argumentative. Maybe he is gold as a plumber - I have no desire to find out. It may benefit the company to get someone customer facing who doesn't have the personality of a dumpster fire.