My Drain Service Pro

Tammy Z.

First of all, MDSP was great in almost every way, except one very critical piece, their pricing model.

The MANY GREAT THINGS about MDSP:
1) They answered the phone at 7:00 AM! Wow! Who does that?
2) The technician could come out within a few hours, so impressive!
3) They communicated clearly about arrival times and, when it turned out that they could come 15 minutes earlier (welcome), they called to see if it was ok.
4) Jon was professional, kind and thorough! He did everything that he said he would do in a timely manner!

The ONE NOT GOOD (BUT VERY IMPORTANT) THING about My Drain Service Pro:
When on the phone scheduling, I asked the very nice woman about ballpark costs for their services. The only info that she could give me was that it cost $65 fee for the house call totally reasonable), and that if services were rendered, the $65 would go toward the bill (also totally reasonable). I respectfully pushed to understand any measure of cost, for example... What would the price range be to run a camera through the sewer from the house to the street (maybe a base price for the first 50 feet, no extra work)? Or, is there a ballpark hourly rate? She was clear that only the technician could estimate the cost. That mostly made sense to me so I rolled with it, trusting that they had 4.9 stars for a reason. When Jon arrived, he took care of everything we needed in less than one hour and 15 minutes. He helped my husband find our ""clean out"", ran the camera thru the sewer line from the house to the street (all clear), and he checked the plumbing for our two toilets (ran a snake thru - also all clear). Once the work was done, my husband was shocked that the bill was $395! That's $316/per hour! If I'd had any idea that it could be that much, I would have shopped around more. Maybe that is the going rate (for sometimes nasty work), but I wouldn't think so. The 4.9 star rating led me to trust this business. If you're looking for a drain company, I would highly recommend that you shop around and get a price up front before authorizing any work. Live and learn. I'm sad to say this, as they were really awesome people.

Thank you for your help MDSP. I really wish that I could have given you five stars!

Gavin M.

Jon from My Drain Service Pro was at our home today to address a leaking pipe under a sink. He did a fabulous job evaluating a slightly complicated problem and was able to improvise and find a quick and cost effective solution to addressing it.

Communication was easy and efficient with Jon and he was able come out in just 4 hours from when we called. Jon was very professional and easy to work with.

We could not be more happy with My Drain Service Pro.

Mohammad M.

I called them to come look at my sewer piping since I've been having slow draining inside and noticed the sewer cap had popped off outside the house. Jon came out on short notice and walked me through everything that was going on. He fixed the clog, was transparent with pricing which was more than fair, was personable and polite and helped me figure out what was causing the problem downstream.

Will be recommending this business and Jon to anybody who needs plumbing work and wants good work for an honest price from a true professional.

Justin H.

Had a tech replace my outside faucet 13 months ago. Today I go outside and it's leaking (where the pipe was glued). I call them to repair and they want to charge since it's outside of one year. No thanks- I'll call a real professional plumber.

Peter B.

We had both showers back up over the weekend. We got in touch with John from My Drain Service Pro. He was polite, professional and very friendly. He was able to come out within 24 hrs and resolved everything very quickly and. efficiently!!!! Will absolutely use them again for ANY plumbing issue

Katie W.

Immediate response, professional, kind. Was able to come out super fast. I would recommend for your home or business.

Thomas V.

We had a problem with a leaky toilet. My Drain Service Pro happened to be next door working on another problem. I went over and told him about our problem and he came over right after he was done next door. He fixed our problem right away. How great is that! Polite, capable and helpful! My Drain Service Pro will be our go to for plumbing needs.

Tom V.

Reviewer T.

Our main water sewer backed up last March. Called My Drain Service Pro and they were out the next day. They ran a camera line down the main pipe and spotted where the tree roots were getting in. Unclogged it and we haven't had a problem since knock on wood. Will call them again if we do. Highly recommend.

joe m.

All good. First appointment was for 1.5 hours after I called. Tech called and sent a text that he was running late. Arrived for second appointment window and quickly resolved back up in kitchen sink. Included 1 year warranty if it happens again.

M-r M.

I had a problem with toilet overflowing as well as plumbing/drainage problems in my older home. Jon, from My Drain Service Pro, was very knowledgeable and took the time to inspect the plumbing & drain system, explained everything, and answered all of my questions. He also offered various solutions to a complex plumbing issue. He was professional, thorough, and did a fantastic job. Cost of drain camera inspection & toilet replacement was very reasonable. I will use Jon again & recommend him to others.