My Drain Service Pro

Vikki W.

Jon came quickly and on time and quoted me a reasonable price to clean out my kitchen and laundry drain and then the sewer pipe from the house to the street. He also gave me an estimate for further work. He was extremely knowledgeable and pleasant, and went out of his way to show me what he was doing at every step. He also offered several options for a permanent fix.

Swanee S.

I contacted this company because my regular plumber was booked. What a mistake this was. When I contacted their office I told them my dishwasher had water puddled at the bottom of it. Jon, their plumber tech, came and told me the diagnosis would be $65 but that would not be charged if I continued with them to have the repairs done. After about 5-10 min diagnosis, Jon said he could repair the problem for $365. i thought it was exorbitant to unclog a dishwasher pipe but okayed the repair to be done since he was already there and diagnosed the problem. Jon proceeded for another 20 min running the dishwasher a couple of times and told me it was fixed. I paid him the $365. That evening I ran the dishwasher and the same puddling appeared. I called the office and after a couple of appt changes Jon came and I told him the problem again. Jon said it was fixed. I showed him that it could not have been fixed if the water continued to puddle at the bottom of the dishwasher and that was the reason I called for the service. Jon proceeded to check the pipe and the dishwasher hose, running the water and the dishwasher and said it was fixed. I made sure to check this time before Jon left and sure enough the water was puddled at the bottom. I said how can you claim to have fixed the problem when the problem is still there? Then Jon said if it's puddling still it's an appliance issue and not a plumbing issue and I have to contact an appliance guy. If Jon is a professional plumber with experience he should have told me after the diagnosis that it was an appliance issue instead of saying it he can and did fix it, charge $365, and then say in the end I have to call an appliance guy. So, I contacted management and they told me Jon said he unclogged the disposal pipe that had grease in it. The disposal did not have a problem. It's a couple of years old And there was not a clog in it. The sink side of the disposal was not clogged. In any event, management never called me back but instead had a rep text me that Jon fixed the disposal pipe, which did not need fixing or unclogging and would not refund the $300! I think it's fair for me to pay the $65 diagnosis fee but not the $300 the tech fraudulently charged. I do not recommend this business based on my experience and plan to dispute the credit charge. I will escalate to small claims court if I have to. Too often contractors rip people off by not completing jobs they promised they would; unfortunately this is one of them.

Tammy Z.

First of all, MDSP was great in almost every way, except one very critical piece, their pricing model.

The MANY GREAT THINGS about MDSP:
1) They answered the phone at 7:00 AM! Wow! Who does that?
2) The technician could come out within a few hours, so impressive!
3) They communicated clearly about arrival times and, when it turned out that they could come 15 minutes earlier (welcome), they called to see if it was ok.
4) Jon was professional, kind and thorough! He did everything that he said he would do in a timely manner!

The ONE NOT GOOD (BUT VERY IMPORTANT) THING about My Drain Service Pro:
When on the phone scheduling, I asked the very nice woman about ballpark costs for their services. The only info that she could give me was that it cost $65 fee for the house call totally reasonable), and that if services were rendered, the $65 would go toward the bill (also totally reasonable). I respectfully pushed to understand any measure of cost, for example... What would the price range be to run a camera through the sewer from the house to the street (maybe a base price for the first 50 feet, no extra work)? Or, is there a ballpark hourly rate? She was clear that only the technician could estimate the cost. That mostly made sense to me so I rolled with it, trusting that they had 4.9 stars for a reason. When Jon arrived, he took care of everything we needed in less than one hour and 15 minutes. He helped my husband find our ""clean out"", ran the camera thru the sewer line from the house to the street (all clear), and he checked the plumbing for our two toilets (ran a snake thru - also all clear). Once the work was done, my husband was shocked that the bill was $395! That's $316/per hour! If I'd had any idea that it could be that much, I would have shopped around more. Maybe that is the going rate (for sometimes nasty work), but I wouldn't think so. The 4.9 star rating led me to trust this business. If you're looking for a drain company, I would highly recommend that you shop around and get a price up front before authorizing any work. Live and learn. I'm sad to say this, as they were really awesome people.

Thank you for your help MDSP. I really wish that I could have given you five stars!

Gavin M.

Jon from My Drain Service Pro was at our home today to address a leaking pipe under a sink. He did a fabulous job evaluating a slightly complicated problem and was able to improvise and find a quick and cost effective solution to addressing it.

Communication was easy and efficient with Jon and he was able come out in just 4 hours from when we called. Jon was very professional and easy to work with.

We could not be more happy with My Drain Service Pro.

Mohammad M.

I called them to come look at my sewer piping since I've been having slow draining inside and noticed the sewer cap had popped off outside the house. Jon came out on short notice and walked me through everything that was going on. He fixed the clog, was transparent with pricing which was more than fair, was personable and polite and helped me figure out what was causing the problem downstream.

Will be recommending this business and Jon to anybody who needs plumbing work and wants good work for an honest price from a true professional.

Justin H.

Had a tech replace my outside faucet 13 months ago. Today I go outside and it's leaking (where the pipe was glued). I call them to repair and they want to charge since it's outside of one year. No thanks- I'll call a real professional plumber.

Peter B.

We had both showers back up over the weekend. We got in touch with John from My Drain Service Pro. He was polite, professional and very friendly. He was able to come out within 24 hrs and resolved everything very quickly and. efficiently!!!! Will absolutely use them again for ANY plumbing issue

Katie W.

Immediate response, professional, kind. Was able to come out super fast. I would recommend for your home or business.

Thomas V.

We had a problem with a leaky toilet. My Drain Service Pro happened to be next door working on another problem. I went over and told him about our problem and he came over right after he was done next door. He fixed our problem right away. How great is that! Polite, capable and helpful! My Drain Service Pro will be our go to for plumbing needs.

Tom V.

Reviewer T.

Our main water sewer backed up last March. Called My Drain Service Pro and they were out the next day. They ran a camera line down the main pipe and spotted where the tree roots were getting in. Unclogged it and we haven't had a problem since knock on wood. Will call them again if we do. Highly recommend.