My Dad's Plumbing

Mark G.

My Dad's Plumbing was arranged through Lowe's. My Dad's Plumbing initially scheduled an appointment time without first asking when I'd be available. After eventually reaching them, we rescheduled. I was told over the phone that they would arrive early (around 8am) in the official 8am - 11am window. I received a call at 10am that day saying they'd be late and would arrive between 12pm and 1pm. They arrived at 2:30pm.

There were multiple disagreements during the visit about what had been paid for at Lowe's. In order to get the job done on that day, an additional 10 minutes of labor and $30 worth of materials cost an additional $225.

No materials were cleaned up afterwards and I was left with boxes, trash and a toilet on my front doorstep to dispose of myself.

If you look at my review history, this is the first negative review I've ever left on Yelp. I learned my lesson the hard way. Hopefully you'll steer clear and find a more trustworthy company.

Lilian C.

although the technician was very nice and super helpful, all I hired the company to do was reinstall my sink after I got my countertops redone. everything was working perfectly before it got reinstalled. all of a sudden my dishwasher and sink faucet stopped working and when I called the company they told me they didn't have any availability until 4 days from that day. I went and asked my regular plumber to handle it, and when he came he said that the job was done very poorly and without checking that everything was working. when I called them to complain and asked for their help, they did absolutely nothing and just blamed me for not getting a new sink. they were useless and also had a attitude. will positively never be using their service ever again and i recommend extreme plumbing who is always on call and ready to help.

J S.

I would give ZERO stars if I could. We live in an HOA and was told by the plumbers we would need HOA permission to shut off water and give at least 24 hours notice. We called HOA / emailed and they said it was ok. The plumbers came out 4 days later and said they couldn't shut off as it was an HOA deal. No one informed us of this. When we called My Dad's Plumbing, they told us it is their policy. When we spoke to the owner ""Joe"" he was extremely rude and said an employee notified us of it as there are ""notes"" in the system I told him he was mistaken as I never spoke to that person when making the appointment (only spoke to ONCE and that was 30 minutes before the plumber showed up 4 days later asking for an ETA). He wouldn't let me explain (and interrupted me several times) and claimed he would hang up on me. So as a customer telling me to ""be quiet or I'll end the call"" (even though I was not yelling or using profanity) and then hanging up on me is very unprofessional. Do NOT use this company! The techs who came out were good guys, it's the ownership that is pure crap!

Update: Good old Joe calling someone dramatic when HE hangs up and acts like a little girl when he can't have a cordial conversation. He never apologizes in ANY of his feedback. Let me listen to those ""recorded"" conversations stating the HOA will have to shut off the water. SO let me hear those ""recorded"" conversation of YOUR staff telling me the plumber will not shut off the water and the HOA has to shut it off. Then and ONLY then will I remove this review.

By the way, I am simply telling my side of the story. There is a difference between stating my side and ""blatantly"" lying. If that is the case, you ARE blatantly lying by telling me ""Andy"" notified me. Let me HEAR Andy tell me about the water shut off by the HOA.

Also, you should know state laws:

California's Yelp law Under AB 2365, business owners can also be fined up to $10,000 if they retaliate against a reviewer or attempt to get a customer to waive their right to post a negative review. Communications Decency Act

https://thenextweb.com/news/california-passed-yelp-bill-protects-customers-writing-negative-reviews-businesses

Janet M.

A work colleague referred to to them after a couple successful interactions. A few months ago, they installed a garbage disposal. They got the work done efficiently, cleaned up after they finished and charged a fair price. This week, I discovered what appeared to be a leak in my ceiling coming from an upstairs bathroom - there was a 1"" diameter bubble in the drywall/paint, but no stain and no obvious drips. They responded to my weekend request and quickly scheduled plumbers to come out to inspect. The ran the water a long time went back down, felt the area which was ""as dry as a saltine"". Not finding moisture or dripping, they thought maybe it was an old patch that wasn't done well and left without charging me. About 15 minutes later, I went downstairs and the whole section where the bubble was, had dropped and a small drip became apparent. I quickly called and the plumbers were back at my house in a short time. They opened up the ceiling and found that there was a tiny crack that was causing the leak. Unfortunately, there was also corrosion and it was in a location that requires pretty significant work, which will be happening in a couple days. They said they will minimize the amount of drywall they have to remove to gain access. I have complete faith this repair will go smoothly and efficiently based on my experiences up til now. I was even lucky enough to find out that one of the plumbers who came out was in fact ""the Dad"" of My Dad's Plumbing! :-)

Sam C.

Our toilet was beginning to crack. They responded quickly and effectively. While installing the new toilet, they noticed an issue with the way the toilet was installed by the previous homeowner that could cause serious damage to the house. They professionally and courteously informed us of the issue and fixed it quickly and efficiently at a reasonable rate.

Very satisfied with their service and work.

Barbra E.

I highly recommend this business for anyone with plumbing issues/needs. Everyone I spoke with at My Dad's Plumbing treated me with respect and was extremely professional and courteous. I don't understand plumbing at all and they were able to explain everything to me in a way that I could grasp. They were upfront and honest about pricing and the timeline for the repairs. He left my bathroom as clean as when he started his work and took the time to make sure everything was working before he left. He even told me they would come back out if I had any issues. I would definitely use them again and I highly recommend that you do too.

Orlando Z.

Very nice people I bought 2 toilet through Lowels one was cracked the installer made an extra trip on Sunday to install it at no extra charge. This is what I call good customer service.

david s.

They are either incompetent , don't care or both. I bought a dishwasher from Lowes with installation. My Dad's was assigned to install it. They called and set up an appointment. They sent me an email with the right phone number, email and physical address but wrong name and service. I called and they changed it, gave me a two hour window. They arrived two hours AFTER that window with no apology or phone call and still had the wrong order. I explained, they installed the dishwasher. Next day the screw holding the washer in fell out. I called, they came out and just re-screwed it in, I asked if that would hold and they assured me it would. 29 days later, screw fell out again, I called, left a message and emailed too leaving my name and phone number. That was five days ago and still no call nor email. Horrible customer service. Their web site states they guarantee their work for a year and it's a ""family business"". I would like to support family local businesses but they will never get my business again nor anyone I know.


UPDATE: This is telling. FIVE MINUTES after posting I get this message , yet you didn't have five minutes to respond to me after five days? No, I was not informed your office was inundated with covid, and to shame me publicly ? Wow. Good luck.

Clio B.

Can't speak highly of them enough! We've worked with them twice now - the first time they were contracted through Lowe's to install our new dishwasher. When it came to scheduling they were thorough, prompt, and easy to contact. Sergio was able to arrive early, and was fantastic! Great service and the experience was so good we had them come back to replace our old garbage dispoal we had been putting. Both times Sergio was extremely professional and a pleasure to work with. Would highly recommend!

Chrysta P.

Look no further! You have found your plumbing company. I can't say enough about My Dad's Plumbing. The customer service is top notch and the plumbers and professional, skilled, and knowledgeable. FIVE STARS!!!