My Buddy The Plumber, Electric, Heating & Air

T C.

I'm having a hard time believing there are so many good reviews for this company. They charged $523.00 to put a 35 cent washer on a leaking cold water tub faucet. They told my tenant that they needed to come back and charge another $700+ to come back and replace the manifold (a $60 part that shouldn't take more than 30 minutes). I called and spoke to a manager and at first he seemed ok but quickly tried to justify the charges. They tried to claim they did a ""rebuild."" By ""rebuild"" they meant they put a $16.00 valve stem and new handle ($10.00). The ONLY thing he did that even helped a bit was to put on. 35 cent washer. I am reporting them to all agencies I can as well as taking them to small claims court. In court, I will bring a video from ringing the doorbell to fixing the faucet for less than $2.54 and less than 10 minutes!!! In court I will also take the entire manifold out of my house and bring it to the judge. I will be able to show EVERYTHING the plumber did do and what they were trying to charge nearly $1,300 for. Maybe these guys aren't all criminals but at least one plumber and that plumbers manager are at best unethical. I'm actually looking forward to showing the judge how blatantly crooked these guys are. Again... they charged my tenant $523.00 when the only thing that needed to be done is replace a 35 cent washer and $2.70 seat. The job should have taken 10 minutes total. The plumber claimed he couldnt get the seat out thus why he wanted to charge an additional $700+ to change the $60.00 manifold. I, the homeowner, EASILY was able to change this seat... EASILY! The plumber either forgot ""righty tighty... lefty loosy"" OR he was purposely being unethical. Even if he really thought the entire manifold needed replaced, parts would be less than $70.00 and absolutely no longer than 30 minutes. I will prove this when I take them to court! As a note, I asked them to email me letting me know they were issuing a refund or to provide a detailed justification for their bill or I was taking this to the next steps. I have not heard back from them so I'm now suspecting it is more than just one plumber and one manager. DO NOT TRUST THEIR PRETTY WEBPAGE AND GLOWING REVIEWS!!!! I will update this review with the court case and number so that you can look it up. Yes,,, I'm upset and don't like it when people like this take advantage of trusting people. Again.. they were trying to get $1,300 to fix a drip that parts should be $2.60 and 10 minutes.
If My Buddy The Plumber tries to respond to this review but states they dont have me in their system... They need to look up the multiple emails I sent over the past week regarding ""Tyler and Derek"" as well as the emails with subject line ""Attn: Owner."" I have always told my tenant that when I am out of town, he can call and pay ""reputable"" plumbers and I will reimburse him. He thought My Buddy The Plumber was reputable. Looking at their website, I would have agreed. My Buddy The Plumber needs to provide a refund. ""Maybe"" they could keep a $49.00 service fee, 10 minutes work and .35 parts. That's it. I've given them more than a week to contact me. I have contacted the Utah Licensing Board for them to investigate and will continue to file complaints with the Better Business Bureau. I will also get my experience with them posted on Angie's List, Home Advisor, Yelp and any other website for reviews. The invoice that my tenant paid, clearly states the plumber ""replaced the seats."" as justification for the $523.00 charge. This is a flat out lie. I am the one that replaced the seats. If they had replaced the seats, the problem would have been fixed. You decide... Do you want to hire a company that charged $523.00 for a 10 minute job and 35 cent washer and still had the nerve to ask for another $700.00 to fix a problem that didn't exist? Even if the entire manifold needed replaced, the parts would be less than $70.00 and 30 minutes time.

Logan K.

Basioio was amazing service was quick and very professional. Walked me through the steps of cleaning and changing filters. Will definitely use my buddy in the near future for all my HVAC needs.