MVP Air Conditioning, Heating, Plumbing & Electric

Charles H.

I was recommended here from a close friend whom has had multiple jobs done for multiple projects. As a landlord I am always willing to save a buck, but they truly took their time to really explain the wiring, ventilation, and air flow issues I was having in multiple properties. After multiple companies, it was obvious they certainly were not the cheapest, but by far the most knowledgeable and concerned... they had multiple options for me to choose from for each property. Options? We don't get those nowadays... the simple fact is, if you want it done right once, with a solid warranty... you may spend a little more, but the piece of mind, combined with an actual 24hr talk to a technician type of service is priceless... I will always recommend them to anyone around my neighborhood, as well as my lake house!

Kaustubh G.

Horrible. Please stay away from these unprofessionals.

I was supposed to have an electrician visit me this morning between 8 - 9 AM. I had called their office about 10 days ago to schedule this time frame. I also received a reminder email from them on previous working day that had a foot note ""For 30 minute call ahead appointments, the technician may arrive as late as 7 PM"". I did not understand what that meant and called their office to confirm the appointment of 8 -9 AM. I was assured that the appt. was still on and the electrician will call me before arriving. Nobody ever showed up until 9:30 and when I called, I was told the same weird wording of ""call ahead appointment"" that I never understood in the first place. I was given some non-sensical reasoning of some unplanned personal business that the electrician had encountered. I respect everyones personal matters and have nothing against it, but the office should have informed in some way that he was not going to make it for the appointment.

Apparently at the end of the call it turned out that the appointment on their end was never finalized for 8-9 AM slot, it was like ""the electrician will stop by your place whenever he has time and will call you 30 mins prior"". This was highly unprofessional service from the team that is highly reviewed in all the places. I don't think I want to do any business with them in the future.

Good luck for anyone looking to get their work done, in time !

Marie M.

Uh, no. Salesperson showed me a price for replacement unit that was priced nearly $4000 more than other places, but went down only about $1500 less on bid, which was still more than any place else. The other thing is that he tried to convince me that it's not the brand the matters but the actual installers that matter (hardball play). I had done prior research, as should anyone else, and if you do your research you will find some brands have manufactured and defective issues. Additionally, I was forced to decline/accept contract then and there? No way!

Darnel B.

Simply amazing. Power was out, baby in the house with parents from out of town and we needed help. Todd came out at 6 am on Sunday, when others wouldn't come out until Monday! He diagnosed the problem and power was back on in 4 hours. We can't thank you enough.

Lindsay W.

MVP Electric went above and beyond. Called on a Friday that our old heater wasn't working, had someone there that day. Unfortunately it was very old and couldn't be long term fixed. Antonio took the time to explain our options and help make an informed decision. We had a crew there within one day installing a new heater so we wouldn't get cold! They came back to finish out with the AC on a week day. The office called and checked in several times. They cleaned up and took good care of us! Great employees at a great price. Would recommend!

Liz P.

We have had a good experience with MVP . Antonio & Rhonda we're very easy to work with & responsive . We invested in a whole new HVAC which is one of those investments in which you feel like you are getting screwed bc the mere cost. The installers Charles & Don were professional ( laid tarps down , were not disruptive as they are at your house all day & explained everything ). Guess we'll see how system holds up but so far so good . I would definitely recommend MVP at this time !

Brian E.

ZERO STARS!!!
This company has lost it way! Four years ago we got a new system from them and couldn't of been happier. Tech worked with us, explained things, even told us to shop them. Now, not so much. Terrible customer service, weak technicians and just poor work. They are more about their fancy smartphone quote system and confusing customers. Charged me over $300 to NOT FIX an electrical problem...RIDICULOUS!! Now they are refusing to refund our money. Do not use MVP, if you have used them in the past..STOP!! V

Roger D.

I was told the diagnostic/service charge was $89 up front but was also told it went towards any repair if I had them fix the issue. After the diagnosis, I was not given any explanation or itemized invoice explaining the failure nor a breakdown of labor and parts. Invoice just read ""basic system safety"" repair. However, from observing, I know the part failing was just a simple limit control switch that takes about 5 mins to remove and replace. It's about a $35 part. I was charged $362 to fix this!! Even with a one hour labor charge of $200, my total, at most, should have been maybe $250. So I was obviously charged the $89 diagnostic on top of charging for way more labor hours than it actually took. Why can't businesses be honest and ethical and charge a fair price. I was given FIVE options from over $1000 to the ""just fix what is broke"" option for $362. But this company did not want me to know what I was paying for and was very vague with their explanation and invoicing. Again, $89 for travel and diagnostic time (fair). But to add $275 on top of the diagnostic for a 5 min remove and replacement of a $35 part and provide no itemized repair bill is unethical at best! Even a car mechanic shows you a break down of parts and labor they are charging you.

Bill C.

Our air conditioner went out and we called MVP to fix it. Their technician came out and said we needed a new capacitor. He replaced the capacitor, changed the Freon, and the charge was over $600. The next day, the air conditioner went out again. The technician came back out, flipped some sort of switch, and the air conditioner came back on. The next day, it went out again. I called the technician back, and he said we have a leak in the coil and it would cost over $1500 to fix it. I know that he never even looked at the coil when he was here. I wasn't about to give them any more money, so I said don't come back out.

I called another company and that guy saw the problem immediately. The MVP guy had put in the wrong size capacitor and it was causing the air conditioner motor to get too hot and shut off. The new guy put in the right size capacitor and it has been working fine ever since.

So I called MVP back and requested that they give me a refund for what they charged me. They had not only failed to fix the problem, but caused a problem that caused me to pay another company to fix it right. After several days their service manager called and said they would give me a full refund. Great.

Days passed and I didn't get the refund. Multiple phone calls and emails have gone unanswered. It has now been about a month and a half and we have yet to get the refund. Since they won't return any of my phone calls nor return email, I assume that their promise to refund my money was a big lie. This company has zero integrity.

Paul T.

The new furnace and air-conditioner MVP installed last summer have both performed well. All their employees have been very professional and pleasant to work with. Communication issues have been minimal and more than offset by their congenial and pleasant demeanor. I would not hesitate to consider them for any future HVAC or electric tasks even though I am sure they are not the least expensive vendor. Value is not determined by price alone.