MVP Air Conditioning, Heating, Plumbing & Electric

Brian E.

ZERO STARS!!!
This company has lost it way! Four years ago we got a new system from them and couldn't of been happier. Tech worked with us, explained things, even told us to shop them. Now, not so much. Terrible customer service, weak technicians and just poor work. They are more about their fancy smartphone quote system and confusing customers. Charged me over $300 to NOT FIX an electrical problem...RIDICULOUS!! Now they are refusing to refund our money. Do not use MVP, if you have used them in the past..STOP!! V

Roger D.

I was told the diagnostic/service charge was $89 up front but was also told it went towards any repair if I had them fix the issue. After the diagnosis, I was not given any explanation or itemized invoice explaining the failure nor a breakdown of labor and parts. Invoice just read ""basic system safety"" repair. However, from observing, I know the part failing was just a simple limit control switch that takes about 5 mins to remove and replace. It's about a $35 part. I was charged $362 to fix this!! Even with a one hour labor charge of $200, my total, at most, should have been maybe $250. So I was obviously charged the $89 diagnostic on top of charging for way more labor hours than it actually took. Why can't businesses be honest and ethical and charge a fair price. I was given FIVE options from over $1000 to the ""just fix what is broke"" option for $362. But this company did not want me to know what I was paying for and was very vague with their explanation and invoicing. Again, $89 for travel and diagnostic time (fair). But to add $275 on top of the diagnostic for a 5 min remove and replacement of a $35 part and provide no itemized repair bill is unethical at best! Even a car mechanic shows you a break down of parts and labor they are charging you.

Bill C.

Our air conditioner went out and we called MVP to fix it. Their technician came out and said we needed a new capacitor. He replaced the capacitor, changed the Freon, and the charge was over $600. The next day, the air conditioner went out again. The technician came back out, flipped some sort of switch, and the air conditioner came back on. The next day, it went out again. I called the technician back, and he said we have a leak in the coil and it would cost over $1500 to fix it. I know that he never even looked at the coil when he was here. I wasn't about to give them any more money, so I said don't come back out.

I called another company and that guy saw the problem immediately. The MVP guy had put in the wrong size capacitor and it was causing the air conditioner motor to get too hot and shut off. The new guy put in the right size capacitor and it has been working fine ever since.

So I called MVP back and requested that they give me a refund for what they charged me. They had not only failed to fix the problem, but caused a problem that caused me to pay another company to fix it right. After several days their service manager called and said they would give me a full refund. Great.

Days passed and I didn't get the refund. Multiple phone calls and emails have gone unanswered. It has now been about a month and a half and we have yet to get the refund. Since they won't return any of my phone calls nor return email, I assume that their promise to refund my money was a big lie. This company has zero integrity.

Paul T.

The new furnace and air-conditioner MVP installed last summer have both performed well. All their employees have been very professional and pleasant to work with. Communication issues have been minimal and more than offset by their congenial and pleasant demeanor. I would not hesitate to consider them for any future HVAC or electric tasks even though I am sure they are not the least expensive vendor. Value is not determined by price alone.

Megan C.

MVP has been great, from beginning to end. I spoke with multiple companies when collecting estimates, and MVP's pricing was the most up front, out of everyone that I spoke with. There were no hidden fees, and I never once felt like they were trying to sell me something that I wasn't interested in. Once they came out to install, as is often the case, not everything went according to plan... but our installer stuck it out and made it work. He kept me informed the whole time, showing me where the problems were and what was going to need to be done to fix them. Took a little bit longer than originally anticipated... but anything worth doing, is worth doing right.
I had no issues signing up for the MVP Service, knowing that I'd have no issues calling them for any future repairs.

Cody L.

I was hoping to have a good experience when I called and it all started out pretty good. I called mvp to have them look at my HVAC system to ensure it was running as efficiently as possible and if there was a way to increase its output. I also asked if they could give a quote to clean the vents and was told the dispatcher that the tech would come prepared to give the quote. I was even impressed by the email sent out that shows which tech will be coming out.

Well the tech that they emailed me about was not the one that came so it was a little odd from the start, but I understand things come up. Maybe he was sick. I dont know because I was not told but not the biggest deal.

I showed the tech the system and within ten seconds he was talking about needing to install a $2000 zone system? This was before going upstairs and checking the airflow and checking the return air vents to ensure there is enough return. He was in my house for about 1 minute and was already trying to sell me something. It didn't get better from there.

We went to the upstairs master bedroom and as we walked in recommended adding a $6000 second unit system for just that room! You've been here for 5 minutes and you've already tried to pitch $7000 worth of stuff I don't need?

He wanted to see the AC unit outside and said you need at least a 3 ton unit for a house this size. He checked it and saw that I do have a 3 ton unit so I was relieved that he wasn't going to to try and pitch me a new unit. But then he made a comment about the house facing east to west and because of that his previous estimation of 3 tons would only be good for the downstairs and the two upstairs bedrooms but that the master would benefit from a 1 ton unit on its own! Wow!

He left and I still don't know if there is anything REASONABLE I can do to help my system be more efficient. I asked him about the vent cleaning quote and he said the attic vents can't be cleaned because of flex piping. Ok.... Well what about the other vents I want cleaned?

It just seems like this company is heavy on sales which I can appreciate as I am in sales myself, but come on! I asked for someone to evaluate my system and I do not feel like I got that at all.

R.J. H.

I highly recommend this company. They installed a new Furnace & A/C, removed the old equipment, provided temporary equipment to keep the house comfortable while awaiting the new and negotiated a reasonable price. They were professional and provided excellent customer service! I worked with Chip & Amy Gabbert (913) 322-0868.

Tracy B.

MVP company does not even deserve one star. We had paid for the general maintenance plan for them to come out and do a checkup on the A/C and the furnace. They came out this past Saturday and tried to sell me a $200 part and then proceeded to tell me my whole furnace unit needed replaced. The furnace was only 12 years old. I had a second company come out today and confirm what I suspected. There was nothing wrong with my furnace in the slightest. Not even the part they tried to sell me was bad. I was also told that part was actually only a cost of $12 max.

I'm not sure if it's MVP's way of making a quota or if they thought I was a walking dollar sign but do not trust them. Always get a second opinion. I would never recommend this company to anyone. Please be aware of MVP's scams and sales tactics.

MVP will never set foot in my house again nor in the houses of anyone I know.

Clint R.

I had an electrical panel start melting breakers in my not so old of a home, about 19 years old. I called MVP because they were rated high on Yelp and they did not disappoint. The electrician got over right away based on the seriousness of the issue. We are going to have to put in a whole new panel. The the ladies that work in the office scheduling are fantastic. There is definite continuity of service. They remember you, remember your issues, work around your schedule and they actually really care. They also will email you if that is what you prefer, rather than calling back and forth. We are having a baby very soon and they moved things around and are getting things taken care of extremely fast, so we do not have to deal with this after having a newborn. I'm very, very happy with their service.

Scott W.

Very poor experience. Was told that a service call was $75, and that any repair work would be on top of that. When the tech arrived, was told that the $75 covered him arriving to our house (so we owed him that for ringing the doorbell), and that for him to even look at the problem would be an additional $176.