Mustang Plumbing

Becki J.

they suck cant get stuff fixed despite numerous calls

they suck cant get stuff fixed despite numerous calls

they suck cant get stuff fixed despite numerous calls

Angeliqua A.

We had two separate issues and when we had mustang plumbers come out and "fix" the problem they made it worse. Curtis, the customer service manager, is rude! Called him Tuesday, left a voicemail and didn't call me back until Friday. He claimed he was out of the office all week but spoke to my husband that Tuesday. He has no customer service, is unapologetic or sympathetic. The lack of professionalism from a manger is unbelievable.

B. D.

Been trying to reach someone from Mustang Plumbing to get a simple quotation for over 3 weeks now. I've left at least 3 voicemails throughout that time. Why can't they understand that returning customers phone calls is the least they can do to prevent reviews from being posted online? Be professional ya'll. You're operating a business.

Tom B.

What a joke. Our house was plumbed by Mustang when it was built in 2013. We have an issue with a faucet so I called them to see if they can take a look. I see their trucks in here often so I assumed they would have a flat rate to take a look at an install they did.

"Sorry, you're out of your 2 year builder's warranty, but we can schedule you at $199 for the first hour and $150 per hour plus parts"

Wow thanks for your willingness to simply check on a problem that you installed.

Vinodh V.

JG was a good guy who knew what he was doing - quick and efficient. But ask the service managers anything else that you didn't know was required before you called them, they need your credit card first!

I had two related works on my water heater which broke down. One which was a recirculating pump that sat on the heater and the heater itself that was leaking. Both needed to be replaced. The job to change the heater was done quickly and well. However they need a separate charge to replace (change) the pump that was anyway removed & reinstalled as part of the process . Reason was because it was not part of initial request.

Interesting folks that don't value customers or their satisfaction. By the way, these are the same guys that installed both these units in my home 5 years ago!

Don't call them unless you are familiar with what all you need. I agree with the comments on hostile, unhelpful, won't respond until you go through the home builder etc.

Updated: I didn't know that was also broken, else would have certainly added that in the service order

Robert H.

I was put in touch with Mustang through my home builder's warranty. The plumber I dealt with directly seemed knowledgeable and seemed to care about my plumbing problem. His name was Jacob. I would ask for him specifically in the future if a need comes up. His rating would be 5 stars! The company as a whole was a little less cooperative until the builder's rep got involve. Their rating would be 2 stars.
Ask for Jacob!

Jessica I.

I've had them come to my house several times, resulting in nothing done. I actually just got off the phone with one of their service reps, Terry, who was one of the most hostile customer service reps I've ever encountered. I asked to speak to a manager and he was mocking me, laughing to his co-workers saying "this lady is hostile", and did not let me speak. I really hope his manager Tim calls me back. If I didn't have to work with them due to our builder I would not.

There are plenty of other plumbers out there. For being a small business, you'd think they'd care about their work and customer service. They're just leaving more room for better companies to service residents.

Dana T.

I couldn't have asked for better service.
I had water leaking from the upstairs bathroom into my downstairs closet. They came out within hours and fixed the problem. More than that, they did it quickly and for far less than I expected. The plumber (sorry I don't remember his name) came in and quickly figured out what the problem was. He explained what he needed to do and fixed the problem.
I will definitely call this group for any plumbing needs going forward!

Richard H.

On 4-17-17 I was merging onto 183A toll road and was nearly hit by a Mustang Plumbing truck. My merge lane was ending and he did not slow down at all and sat no more than a foot from the rear of my car and stayed there. My understanding is it's the law to allow merging vehicles to enter a freeway. When I exited I noted the logo on the side of his truck and I did not want to let them get away with this. Unfortunately I did not get the license plate or a vehicle number. I don;t know if there is more than one Mustang Plumbing but I did search and did not find one. Inexcusable for a company vehicle to conduct themselves in such a way.

Nadine P.

We had an issue with one of our tankless water heaters and they were out quickly to take a look.Turns out someone had left the propane conversion units in the water heaters but the builder never got Mustang out to get them installed and luckily nothing bad happened. The manufacturer indicated this was a very, very bad thing. Mustang took the responsibility for the issue and replaced the two units as there would likely have been issues with them after 2 years of running propane instead on natural gas. Nice of them to step up when it was likely the builder's problem that was the cause of the issue and they could have started the finger pointing game instead. Thanks for doing the right thing!