Mustang Plumbing

Cortney C.

Go somewhere else! There are plenty of other plumbers to choose from!

I only used Mustang because my builder used them for our plumbing when building our house. Today I called to have them check a pipe outside that I thought was done by them. The plumber who came to my house was very nice. That was the one plus. He looked at the pipe outside and immediately told me he couldn't fix it and that it needed to be repaired by the company who installed our sprinkler system. He was at my house less than 5 minutes. He said he was going to make a phone call as he didn't do anything at your house. (meaning....why should I charge you when I didn't do anything) Well, he came back 5 minutes later and told me he did have to charge me. His superior wouldn't let him go without a service charge. I got the feeling the plumber didn't agree with charging me. $77 later!!! He even said that he gave me a discount. I would hate to know what the actual service call would have been if he DID fix something. I do realize they drove to my house which equals time and gas, but $77 for 5 minutes to do NOTHING!! I don't think that sounds reasonable at all. NO thank you

John G.

simple new kitchen faucet install. mustang did the installation. 10 min's later, new faucet was leaking. they came back to fix the leak. 2 hrs after the "fix", faucet was leaking again. mustang balked about coming out again to fix the leak, arguing that the cause of the leak is a bad faucet. i had my doubts about that, so i called another service instead (austin area plumbing). these guys *did* fix the leak, saying that the original installation was pathetic. faucet has not leaked one drop since austin area fixed it.

will never call mustang plumbing.

E R.

Mustang Plumbing was the installer for our homebuilder so we didn't have a choice. Installation of our water heater had kinked copper piping which resulted in corrosion and a leak springing from the kinked piece of the pipe. Also, the pipe closest to the wall was poorly soldered and another leak/drip developed there. Of course the damage only became clear after the warranty expired, but the shoddy work caused the damage. Basic plumbing info emphasizes care when working with copper piping and also how to properly solder pipes. Whoever represented Mustang Plumbing for the installation at these new homes should've been more knowledgeable or better-supervised.

JC A.

they gave us two different prices, came out and doubled the price. Don't go to Mustang Plumbing!!!! They have their own form of bait and switch!!! And they put the original water tanks in my home!!!

Linda S.

Mustang is both incompetent, and they won't even man up return calls or emails. Mustang cut a condensation line from my AC that is inside a wall when they were relocating a faucet. They never reattached the line nor did they tell anyone they cut my line. For weeks water has been running INSIDE MY WALL. There is thousands of dollars of damage. A crew is currently pulling out wall, insulation, cabinet, mirror, and closet built ins, etc. This company is a bunch of crooks. BEWARE!!!!

Timothy W H.

ERIC at Mustang Plumbing is OUTSTANDING
Highly recommend Eric
Great job honest excellent work...
My new go to guy

Rob M.

Mustang was the Service Provider for an Old Republic home warranty request. They were on-time, courteous, and did good work.

I also needed repairs on two hose bibs that were not covered by the warranty, and Mustang was able to replace one of them for a reasonable price. Replacing the other hose bib would have required dismantling the siding, so I decided against that work. The plumber gave me a recommendation for how to fix the problem myself, and described the part at Home Depot that would resolve the problem.

Margo M.

We had Mustang completely redo the plumbing for a 1977 house that we remodeled.
They did a great job and even came back out for some minor follow up. Everything was efficient and in order. We were very pleased and would use them again

Carmen W.

Just had 2 water heaters replaced by Eric at Mustang Plumbing in Round Rock. He came out and gave us a quote a couple of months ago and we just called him back a few days ago to install the water heaters. When he came out to give us the quote, he didn't try to oversell on anything we didn't need. He actually asked questions, gave us pros and cons on different types (tankless,etc), and helped us to decide which worked best for the use by our family.

The water heaters are in our attic and it took them about 3 1/2 hours from he drove up til the time they left. They were also extra careful being mindful of the wood floors that had just been installed the day before.

Best of all, we felt like received an education about hot water heaters. We did our research after the initial quote and decided to go with Mustang because they strongly recommend Rheem, have great customer service, they were recommended by a friend, and because there was no doubt that Eric knew everything possible about water heaters.

Mimi W.

They came to fix my furnace and ended up bending a connection to make it temporarily work. When I called them to fix it for real they no longer worker on furnaces. They refused to refund my Home warranty fee even though Jimmy said they would. The BBB took my complaint but nothing ever came of it. These
people are incompetent liars avoid them at all costs.