Munson Plumbing Service

Heather W.

RUN, don't walk, away from using this company! I've never written a negative review about any company before, but this was such a rotten experience I feel people should be warned. We spent $7,000 with Munson to bring plumbing to the top floor of our house for a 2nd story bathroom and to install the toilet, vanity, bathtub and medicine cabinet that we already had. Their sloppy work and lack of attention to detail was unbelievable. Our tub is centered in the middle of a wall (to get a great view out of a window) and the initial installation they made was with PVC pipe. Seriously? PVC pipe in the middle of a bathroom for all to see? I had to request that they re-do it and use metal. We needed a new faucet for our vintage clawfoot tub and asked Andy if he had any that were appropriate, and he showed up with one that looked like it belonged in an airplane bathroom. Ok, so he doesn't have any sense of aesthetics, but when I asked him what other options there were, that maybe he could show me his catalog and I could pick something out, and his response was ""This is the only one"". Really? Wow. A plumber that has only one option of faucet? He then said I could go and find one myself, which I did, but I couldn't believe his attitude and lack of customer service. They had to reposition the side vanity lights TWICE because neither time they bothered to measure that they were the same distance from the side of the vanity. They also had to reposition the sink cabinet because it was off level by nearly an inch. That's quite a lot! I could see it just by eye, and all I got was pathetic excuses for why nobody bothered to measure in any of these cases. They also did a terrible job of repairing the ceiling where they had to cut it out to put the pipes through, and I had to ask that they redo it. Andy himself promised that all the really nice, 100+ year old wood trim would be painstakingly removed and reinstalled, and when he tried to show me the ""finished"" room, I had to point out that they had splintered a 5 inch section off of the edge of one of the trim pieces. It makes me wonder if they were just hoping I wouldn't notice? Another small thing, but that goes to show how sloppy and uncaring about their work they are, they left about a dozen nails and chunks of wood in the middle of the driveway. The employees were all very nice and I really liked them, but that's about all I can say that's positive about this company. I strongly recommend you go elsewhere for your plumbing needs.