Mundin Plumbing

Khoa N.

They overcharged almost $400 to perform an ""overall"" service on a tankless water heater ($1,200 for a new unit) while doing troubleshooting. Obviously the service they did didn't fix the problem. We did not have hot water for 2 days after getting stood up by them. We were waiting the whole day for them, but did not come and next day was like ""We had another emergency ceall and could not come"". Then the second visit still didn't fix the problem and they said they had to order some parts. When I talked to the manufacturer technician, they said the ignitor part rarely goes out and usually lasts for more than 10 years. Be careful with this contractor especially if you need them to repair your tankless water heater. I don't think they have good knowledge on tankless water heater.

Patrick M.

I had a major crack in our main drain line that runs from the second floor of our house down through our crawl space, and I contacted Mundin Plumbing to assess the problem and provide an estimate. The quote seemed high at first, but Tom did an excellent job at walking me through the extensive work that needed to be done. Tom and Marcus came back to do the work and discovered even more issues under our crawl space. I agreed to replace nearly all of our cast iron pipes for an additional cost, again because Tom was clear in explaining why the work (and cost) was necessary. Both Tom and Marcus were extremely professional, knowledgeable and all around nice guys! They worked nonstop from 8:30am to 8:30pm so that they could finish same day and we could start to use the water again. They provided pictures of the work done in the crawl space so I didn't have to go under and validate myself. Overall, I HIGHLY recommend Mundin for large plumbing jobs and will specifically request Tom for any future plumbing needs.

Tom T.

Mundin Plumbing - replaced a water pressure tank and pressure valve at the end of Oct. FOUR more visits due to leaks in the equipment they installed! Today - the FIFTH visit - they charged $75! Nothing was fixed or replaced - they blamed me for adding air pressure to the water pressure tank (I wouldnt even know how to do that)! They offered to sit and wait for the problem to reoccur (just as it did last week) for $150/hour.

I do not recommend Mundin Plumbing - they do not stand behind their work. They didn't do the work right the first time, over charged me, then they don't stand behind their work. I am reporting them to the BBB!

Va H.

On 7/11/19 I contacted my warranty company to request service for my jet well pump because it was turning on and off repeatedly and making a lot of noise. In order to prevent a further problem from developing, I decided to get it taken care of. The warranty company had Mundin Plumbing reach out to schedule an appointment and they came out for their first visit on 7/12/19. The first technician and his trainee looked at the pump and diagnosed that the issue could be caused by the pressure switch malfunctioning on the side. So they got the parts and replaced the pressure switch. Then the problem was still occurring, so they determined that the entire pump needed to be replaced. So they went out and got the replacement and took all day to install it. In the meantime we did not have running water, but we were okay with this as we thought our issue would be resolved. After finishing the installment, they found out that the same problem was still occurring and finally decided that the issue was actually with the location of the filter and that it needed to be removed in order to fix the problem. After they took out the filter, the problem where the pump was shutting on and off was now resolved. After this, they left us with the instructions to not run the pump any longer than an hour because it could cause the pump to burn out.

We made sure to follow their instructions and spaced out our showers and any water usage so that we wouldn't overwork the new pump (though previously we never had been instructed of this and we consumed water as we needed and I had even washed the car the week before this while the old pump was making a lot of noise and the OLD pump never stopped working). Later the same evening the pump stopped pulling water even though we were following their guidelines strictly and I even made sure to turn the pump off so that it wouldn't get any more hot after it stopped pulling water.

Since it was now the weekend, I had to wait until Monday to call them back out. So we went the whole weekend without running water. Monday I called and they sent a new technician out. The new technician said that the new pump was defective and that it needs to be replaced again. So he went out and got another replacement pump.

After installing the new pump, he noticed a leak in the side of the pump. He told me that the warehouse was now closed and that he would have to come back the following day to fix the leak. He also repiped the old piping surrounding the pump because there was no need for the filter housing since they removed it.

He came back the next day and then determined that the leak was not repairable using the parts, so he had to AGAIN replace the entire pump. By this time, again, the warehouse was closed so we had to wait ANOTHER day to have running water.

The following day the original technician came back out to finish the second guy's work. This time he replaced the whole pump and then found a NEW LEAK in the NEW PIPING that 2nd guy did! So after first trying to charge me $400 to fix the leak that they caused, they then talked it over and decided to do it free of charge (how courteous).

After all of this was finally taken care of, they told me that I SHOULD be good to go and that if I have any more problems I need to let them know because there may be a problem with the manufacturer that mass produces these parts.

A few days go by and were closely watching our water consumption (making sure not to go over 30 minutes at time because we just really want a working pump and RUNNING WATER). Then the new pump stops pulling water as well. I turn the pump off (as I'm used to how this works now) and I wait until the next business day to call Mundin again. They tell me that it'll be no problem to send someone out, they just need me to contact my warranty company again to reopen the service order. So I call the warranty company, get that done, and then set up an appointment for 7/25/19 with an appointment window of 3PM-7PM. I waited all night and no one bothered to come and/or call me to let me know that they aren't coming (this had already happened once, so I figured that I would give them through the next morning to come out). The next day they still didn't come so I called Mundin.

Sarah told me that the warranty company had cancelled the service order by mistake and that I'd have to call them back to reopen the ticket. So I called the warranty company and, funny enough, they have a note from Sarah saying that she told them that the technician refused to come back out and fix the pump again because we were ""burning out the pump"" ourselves.

So with this new information I Mundin back. This time I get Morgen on the phone. I explain to her everything that I just went over. I told her that Sarah told me that the warranty company cancelled the service order which was a lie because they told me that the technician refused to come out. After talking with Morgen, she starts giving me an attitude and getting

Devan C.

Poor customer service: said they would call back and never would; said they would arrive at a certain time and then wouldn't arrive until hours later; and technician made inappropriate jokes. Now a year after the work they did to replace my main water line, I have no running water in my home and discovered that they put pex pipe underground, which is not sustainable for underground piping. The line has therefore been compromised under the rock and soil they placed on top and I have a major leak. I have to have my water line replaced all over again. Perhaps others have had a good experience with Mundin but I cannot in good faith recommend them given my poor experience and what I am now dealing with after their unprofessional decision making about the pipe use for the job.

Tess W.

My regular plumber (independent) was a little too busy and home advisor linked me to Mundin. Sarah immediately called and left a message about my request and I was able to schedule an appointment for the next day during the very small window of time I had available. We needed an upstairs sink unclogged (kid with braces + gummy wax + rubber bands = clogged drain). A small job, and the two gentlemen they sent out were friendly and made the experience comfortable and efficient. Would recommend.

Joel A.

Wesley and Holden were sent out today and were very courteous. It was a follow-up visit to cut into drywall and replace sink piping where galvanized piping had seized up and could not be successfully snaked on a previous visit. We removed two sink vanities ourselves to eliminate out of pocket cost, but there was some sort of miscommunication between the warranty company and the Mundin office and while in the middle of his doing the work, Wes was told to 'make sure to charge us the out of pocket charge.' He immediately checked with us, then he called his office to make sure we wouldn't be charged out of no-where. As for the job, it's clear they did the least dry wall cutting that they could to get the job done, which is appreciated. They had to do a store run to get some parts twice, but the job was done pretty quickly over all for a scheduled all-day job, maybe 4-5-ish hours not including the lunch break.

Nene C.

Sent by Dominion Power warranty for a leak in the basement. Drip was audible. Tech cut upstairs hole in wall for access and then cut 7 more holes trying to trace leak. After 4 hours and not identifying the source of leak, he said he didn't have any idea and his boss advised that it was impossible to find. I asked him to look behind shower knobs and he said it wasn't there. Later that evening I pulled the shower control knob and found the leak! They returned the next day and tighten the valve.

The problem lies in why the tech didn't leave the drywall holes he cut so that I could replace them?!!! I had to cut new drywall for 8, yes 8, holes and 4 wasn't ANY water pipes!

Anthony B.

MUNDIN PLUMBING IS OUTSTANDING!!!! Marcus was extremely professional and very transparent in explaining the ins and outs of the work that was done. The master craftsmen that performed the task were very thorough and detailed in the job. My only problem is they do not have an office in NEWPORT News!!! I would definitely call them again!!! THANKS FOR A JOB WELL DONE.

Ijistwanna L.

Today Wesley, Rich, and Tom installed a new water line at my house an did a GREAT job. This guys are the ones to call for any plumbing droblems. Thanks guys. Eric McPhearson