Mullin Plumbing

Dana W.

I left a message two weeks ago that I would like to talk to someone about a pressure test..I received no return phone call.

Velma M.

I called on a Sunday to Mullins plumbing in Westville on Monday morning around 8:00 I got a phone call from there employee he was telling me what he had to do before coming to look to see where the leaks was on the outside waited four day I called everyday to try and get someone from there to come and find the leaks I ask to talk to the the owner Jim Mullins and didn't even get a phone back from him I have done business with him before even on my food trailer. I'm sixty two and went four days with no water on Thursday I called Mullins again and the girl in the office told me that by Jim Mullins the owner that they would not be coming out no phone call from them at all as a business owner myself I will never call Mullins again for their help or need for plumbing again I just think to myself how sorry that was if I did something wrong then they could of called but I didn't

Victorgator F.

The worst. A few years back I hired them to clear a clogged kitchen sink, something that other plumbers had done numerous times. They broke their snake off in the drain, leaving it hanging out of the vent pipe in the roof, making the clogged kitchen drain a whole house problem. Then, they refused to fix it (or do anything else except if I paid them more) blaming it on my pipes, and wanting to run a video camera down the line to show me how my pipes broke their snake. Never forget.

Sharon H.

Although there was a problem with the first plumber that was sent to the job, I talked to the supervisor who corrected the problem promptly and adjusted the charge. Very fair and thorough. Couldn't have asked for better resolution and job completed as promised. Will use again!!!

Jeff C.

Called Mullen on a Saturday they arrived within 2 hours. I advised them that I thought it was a capacitor, it took a screwdriver and literally 5 seconds to determine this in fact was the issue. I realize it was a Saturday call and I realize it can at times take a lot of time to diagnose an issue but $130 for a five-second diagnosis that I told you most likely was the problem I think was pretty expensive. I think there should have been a little wiggle room there.
And then another $210 to replace a capacitor a 15-minute job I think was a bit excessive as well
$340 seems a bit pricey for the diagnosis that was involved in the labor that was involved.

My only complaint with Mullin was surprised it was fast service and the technician was nice and knowledgeable.

If your outside AC unit isn't running and the inside blower is try this.
Turn on the AC and then with a screwdriver start the blades spinning on the outside unit if it starts spinning like normal it's just the capacitor.
Do a search and I'm sure you can replace it yourself I know I will be able to in the future.

Larry G.

Seems to be mixed reviews with either folks hating or loving this company. They are a bit higher than other plumbers but previously they always delivered - not this time; about 21 days ago they began what was supposed to be a five-day job. It is still not completed - the man in charge, Donnie, out and out lied to me, or is completely incompetent, the way I see it, either way it is unacceptable but he really does not seem to care. It has been continual promises but no results, commitments but continual no shows, just empty rhetoric with this guy. He said he did not lie, it may just be him and the way he tries to handle projects - and fails. I have never had reason to question their ethics, professionalism or commitment until this guy. He may actually work for another plumbing service company and is trying to ruin mullin's reputation - looks that way anyhow...

Gave this and them some time to fix things; they came back and although a three day job ended up taking about 12 working days, they did make it better than it has ever been.

I have used them multiple times and this is the first instance of initial incompetence but they really stepped up to correct it - kudos.

Brett B.

I needed a plumber to find a gas leak in a crawl space. What I got was a ""plumber"" that got frustrated and angry, even throwing his tools. He didn't want to do the work, to the point of trying to tell me he would have to cut a hole in a bedroom wall to get to a pipe. It was his anger though that threw me off. I'm a big man, but even I found his behavior threatening. Threatening to the point that I just wanted him out of my house. He fixed nothing, charged me $104, and the kicker, spent 15 minutes trying to sell me an HVAC service plan for $45/month before I finally got him out of the house. If you need an angry, dangerous, stupid plumber to charge you for nothing, Markwayne Mullin is your guy.

Robert A.

I called Mullin a few weeks ago. I specifically provided the model number and type of my hot water heater. My HW Heater is a hybrid, so likely not every plumber would know how to work on it.

The plumbers called ahead to say when they would be there, so I left work to meet them. The appointment time came and went and no plumbers. I called their dispatch. They couldn't reach the plumbers. I told her limited time away from work and I would have to leave soon. They did arrive about 20 min late. So I took them to the HW heater and they kinda looked at it scratching their heads. So I asked ""have you not ever worked on one of these?"" They said no but ""ho hard could it be?"" I was pretty pissed because this was exactly why I told the front office of the type of heater it was. They messed around with it for maybe an hour then took the manual and both of them went and sat in their van to call the manufacturer. This is no exaggeration...but it apparently takes 2 plumbers to sit in a van for 1 hour and 20 minutes to call a manufacturer and determine the heater and parts are discontinued and that they cannot fix my heater. Are you kidding me? I give you all this information before you come and you can't prepare yourself any better or be any more effective or ""efficient"" than using to plumbers to make a phone call?

They gave me a bill, rounding up to 3 hours for absolutely nothing. Nothing was fixed. 2 plumbers for that.

I would never ever call these guys for anything. Very unprofessional and totally incompetent.

Mark W.

Don't believe everything you're promised by these folks. I called them to clean out my septic, which they did. Upon completion the tech informed me I had bigger issues and if I hired them to complete the work the cost of cleaning the tank would be applied to the final bill. It wasn't and charged my credit card in full. I have called them several times and am only allowed to speak to the receptionist. Left three messages with no response. Deceitful, unethical company

Marci T.

This company just ripped off my grandmother. She needed a new hot water tank,and they charged her over $1600.00, FOR WHAT?? I just had to have my hot water tank replaced as well, and used someone else, and it cost $700.00. She said that the guy that showed up told her he was taking a lunch, and then would go get the parts and then be back, she was charged for over 4 hours, including his lunch hour. The company that I used took a little over an hour and did an amazing job. He shouldn't have went to lunch and got the job done. For that kind of money, they could have installed a tankless water heater. This is insane and Mullins should be ashamed to taking advantage of an elderly lady. There is no reason at all that it needed to take that long at all or charged that much. She was already up to code, she just needed it replaced. And the one that she had, was only 1 year out of warranty and the guy was rude about it and refused to even try anything, just told her he had to replace it. Disgusting. You make enough money, and you saw an opportunity to rip off someone that was older and didn't know better.