Mullen Plumbing, Heating & Cooling

Glen H.

Be careful with this company. They charged me the usual diagnostic fee plus an ""out of service area fee"" and told me they could fix my system for $7,200. I asked how I could get it down, and they removed the installation of a clean out and then wanted $5,600. They said their proposed project was necessary or my system would never work. I did not have the money but I was able to find another company willing to do the work for $900. The other company charged me about $50 for the clean out. Mullins tried to heavy sell me on the higher amount saying they needed at least four guys to do the job. I paid the diagnostic fee in good faith. I won't use them again.

Peggy L.

DO NOT DESERVE any STARS

Was a no show !!!! Had an appointment set up ,they gave us an estimated time they'd be at our house and NOTHING!!!! Not even a curtesey call to say they weren't going to be able to make it!!!!!
We as a potential customer shouldn't have been treated this way !!!!
NOT IMPRESSED AT ALL!!!!!

Andrew H.

Worst plumbing company in the area, due yourself a favor and call Roto Rooter. They came out to the house and snaked a sewer pipe and replaced a toilet flange, $1200 ridiculous. Not less than 12 hours later called back because water was backing up, well we don't guarantee clearing a line. And the don't, another $450, we agreed to $150 after disputed with my Credit Card Co., to this day no refund and it has been well over a month.

Elizabeth B.

Update to my last fiasco. They returned last week and are charging me only parts to fix the issue. I'm still waiting, but they should be here early next week.

Sam G.

They didn't finish the job then wanted thousands more dollars to finish it and that was two months later. They didn't do what they agreed to do in the original estimate . I then got the job done for 25% of what they quoted. Also their estimate just had a total, not broken done into materials , labor, etc.
Mullen is way too expensive and unreliable. Go to ANYONE else to get your plumbing done.

David C.

We had a pipe burst due to the cold early on the morning of Christmas Eve. After shutting off the water, we called Mullen first thing in the morning. We had plumbers there by 10:00 a.m. and they performed a temporary fix to allow us to turn the water back on for the Christmas holiday. There were over 600 calls related to burst pipes due to the 2 degree weather. They recently returned to complete the repair and repair the hole in the ceiling. We are very pleased with the result and will continue to make Mullen our plumbing and HVAC choice.

Alicia J.

They sent a technician to my home who was completely unprofessional. He decides to use my restroom and not flush behind himself like an adult man should. Disgusting!

Phyllis M.

Very disappointed. I call and ask questions and they will not call back. They say they will, but they don't. I feel that once they were paid they are through with you. I am worried now if something happens to my HVAC if I can rely on them to come and honor their warranty. I don't know how they have a 4.2 rating with the service they don't provide.

Brian C.

So far they have been out four times to fix our kitchen sins and we have paid more than 800 dollars. It still leaks. And if we call them out again I have zero confidence that the job will be done right. Charleston deservea better than this crap.

Taylor A.

I had a water leak and wanted to figure out why my hot water didn't have good pressure while they were here. They told me I had to have a new water heater because mine was full of sediment. When taking out my WH (that was fairly new) they said there was no sediment in it. They put a new tank in and guess what, still low water pressure. $3000 later and all I have to show for it is that I can take longer showers. It's been several months and I still get mad everytime I try to fill my bathtub.