MTZ Plumbing

Barbara W.

Thanks to MTZ for the prompt and helpful service. My hot water heater had stopped working. With a couple of minor adjustments, the service person was able to get it started again. Because it wasn't clear what the issue was and there is a possibility of a recurrence, they didn't even charge me for the visit.

Isacelia J.

This is now my go to plumber! I first contacted them when my ten year old kitchen faucet died (it was leaking constantly). I called 4 different companies and they were they only ones who actually answered on the first try. Everyone is always very professional and polite, which I appreciate. The first replacement faucet I bought was a dud, so I had to buy *another* one and have them come back to do another install. Although I had to pay for 2 installs (which I thought very fair since they spent a lot of time installing and then uninstalling again), they were very upfront the whole time about prices and costs of various options and took the time to walk me through everything. They even helped me choose a better faucet.

That faucet randomly stopped working a month later, they came next morning, got it to work in 5 min and didn't charge me. An hour later my water heater stopped working! I called and they came back, same day!

They got the water heater working but talked me through my options in case we want to replace, since it's ten years old. No charge for the assessment.

I have found them to be super fair, patient, and nice in all my interactions. And especially, very responsive!! Plumbing can get expensive but if you need to deal with it, these are the team you want to do the work!

The C.

Hector of MTZ plumbing came out on short notice to fix a bathtub drain flange that had rusted some resisting removal. Somehow in the process the underside flange nut stuck to the flange rather than the drain pipe causing the problem. Hector quickly crawled right under, removed the flange nut and installed the new flange. It was a quick fix for him so he didn't even allow me to pay him. Not sure what else you can ask in a plumber - would definitely call again and highly recommend. Note that I had called a different plumber who was booked for many days out so they recommended Hector.

Chihuly B.

Had a broken hose bib pipe where the solder joint failed inside the wall. Unclear what caused the issue. Water was spraying inside the wall and you could see it seeping down the sill plate of the foundation. Of course it was Sunday. Why do all pipes decide to break on Sunday. Opened the wall to see the issue and it was clearly more than I could solve. Called Hector who said he could see me between 12:00 and 2:00. Hector was super kind and very fast. I was particularly impressed with how he laid down a tarp before working. Super polite, friendly and kind. Happy with result and glad to have the water back on.

Peter C.

I am so happy to have found MTZ Plumbing. I had an emergency situation with both toilets and showers blocked. Angela at MTZ answered my call and listened to the situation thoroughly, and sent Hector the same day. Hector was super professional and knowledgeable, and made sure the work was done correctly. Pricing is based on a fixed system so there is no haggling. He stayed until 9 pm to finish the clean out, and even cleaned up the toilet and resealed the toilet joints with silicone. I hope I don't have drainage problems again, but if I do I will call MTZ first and ask for Hector.

D S.

Hector, Alex + team at MTZ Plumbing are the best. They squeezed me in on the same day for an estimate and took care of the project the same week! I really appreciate how professional and friendly they are. They took the time to explain the issue and provided options on how to resolve it - depending on my budget. They are very efficient and always provided an update on scheduling and the project. I highly recommend this team to solve your plumbing issues.

Bruce S.

Tim took care of my water heater problem quickly. I would definitely recommend

Patty S.

My husband called on them for a shower issue. He was very happy with Tim so when we had another issue a few months later, we called on Tim again.

He and his techs are very professional, communicative, and I really appreciate the detailed invoice and scope of work before they start on repairs. No surprises, which I also appreciate.

They stayed late to get the job done and I highly recommend them.

Thanks for everything, Tim!

P & B
Ridgemark

Bobby L.

We were attempting to replace an old shower faucet cartridge so we can easily turn on and turn off the water. It took too much time and strength to push and pull that lever, especially for kids and the elderly.

We were able to pull the core out, but the rest of the cartridge was still stuck in the valve. With our small puller, extracting the whole cartridge was not an easy job. The 45-year old original Moen cartridge in this faucet was literally part of the valve, stuck on so tight. With the core out and the valve exposed, we couldn't turn back on the main water line until we could 1) somehow replace the cartridge or 2) replace the entire valve. Doh! On a Sunday too!

In comes MTZ to the rescue. In the San Jose area, there were only a handful of 24/7 plumbers available on a Sunday. The only quick answer I got was from MTZ. Before agreeing to their service on the phone, they went over their pricing and the additional Sunday service fee. Of course I agreed because we needed to turn on the main water line that night.

The MTZ van arrived 25 minutes after the initial phone call. Hector was very professional, with shoe covers and mask. He knew exactly what the problem was and explained what the options are IF he couldn't extract the cartridge. Using his industrial-strength cartridge puller with a lot of elbow grease and time, Hector was able to pull out the old stubborn cartridge without ruining the valve. He made the impossible possible, and solved our problem.

Before Hector left, we replaced the cartridge with a new one, turned on the main water line into the house, and made sure our shower faucet worked properly with no leaks. Now the water is easy to turn on and off. Like new!

Rosanna D.

I called Hector on a Saturday night for a clogged kitchen sink. After he advised me on the extra charges for a weekend, I asked him to come on Sunday morning. Hector was efficient, thorough, and even arrived a bit earlier than expected. He maintained open lines of communication throughout by calling and texting to make sure it was ok for him to come early. He was calm and used his tools to explain to us what's happening and how he's going to fix it. He also pointed out some bigger issues which he could see (our home is quite old so there is wear and tear) and he told us what our options are. In all, I think he is very competent and his pricing is fair.