Mr Waterheater

Thessaly K.

My waterheater burst and flooded my basement. I removed water with a shop vac and was forced to shut the main water line off in my house. I called Mr. Waterheater at 11:20am and by 12:50pm the two techs had the new waterheater installed and removed the old damaged one. The techs (Eric and Rick) were polite, professional, and efficient. I would definitely recommend their service. Price charged was the same as I was quoted over the phone.

Gloria A.

I just had a waterheater installed today for total cost of $810.00. 30 minutes after leaving the valve that they used to shut off the water in the house is leaking. After 3 phone calls a guy named Bob shows up with teflon tape to fix it in his words ""for now"". I had told the office in my previous calls that I needed to someone to fix it and they assured me he had tools in his car since he was not driving a company truck. I could have used flex seal my self. I called the office to tell them that now since I have to get a plumber to fix what they broke because it was not leaking before they came that I felt I should stop payment on the check until I found out what a plumber would cost. The guy on the phone was just a piece of work. Making ridiculous analogies. Whining that it wasn't fair. I understand that you have to turn off the water to install a water heater but that doesn't mean that if you break something in the process you can just blow off that responsibility. Accidents happen but to just stick a customer with an extrax expense is what is not fair. DO NOT ever use this company. I can certainly guarantee I won't.

Andrew H.

Quick friendly service at an affordable price. The entire installation took less than an hour. Definitely recommend Mr. Waterheater to anyone looking for a new water heater!

Robert Y.

Very poor installation out of the Pittsburgh office. Technician left my property with a gas leaking pipe. He had a gas monitoring device in truck but never tested the line. His manager John said it wasn't necessary. Terrified my family thinking the house could blow up.

RY

Ken B.

Just had our 10 yr old power vent gas water heater spring a leak. It's a specific Bradford White model that fits our low headroom basement. Called and explained the situation to the nice lady who answered the phone, who understood exactly what we needed. New unit was installed that afternoon(!) by a polite and competent plumber. Price was fair, I thought, even including some gas line modifications and installation of my own expansion tank.

These are super nice folks to deal with. Highly recommended.

Emily S.

Had Mr. water heater out to fix a pilot light that keeps going out. The tech and what seemed like his child were extremely awkward and wouldnt speak unless to mumble to himself. Did not tell me what they were doing and then called me out to the vehicle to sign and then left. Were clearly eager to be done. A few hours later, no water coming out of the hot at all, they didnt turn it back on. I am not plumbing savy. Thankfully the second tech was very helpful and talked me through turning it back on.

Kathleen C.

24 hour service! I love the fact that I was comfortable in my home while they were her took only an hour and Matthew and Ray were the greatest guys ever! They explained everything so I could understand no pressure to buy upgrades just explained that it was available. I love repair guys like this!!

David C.

Found the tank leaking Friday night. Called as soon as they opened at 8 the next morning. Scott answer immediately, asked a few questions and set up an appointment on Saturday afternoon. Nick installed the new tank under two hours. Very professional and knowledgeable. Put tarps down to protect the finished basement and did a quick walkthrough after the install.

Alex C.

Sorry I have to give a star at all. Drained the old tank all over our basement floor. Soaked the floor and carpet which now must be removed. My wife asked them to use a hose to drain the old tank .... they did not listen. They did however move my washer.....left it off balance...left it dirty since they used it as a tool bench...and were also rude to my wife.

I called John who said he would have a restoration company contact me to at least get rid of the old carpet. When they called....they wanted to charge us for such a privilege.

Im truly sorry I ever contacted them. A higher price and a few days of cold sjowers would have been worth it over dealing with this.

M P.

Had a new water heater up and running less than 24 hours after contacting John at Mr. Waterheater in North Versailles. Their prices were very reasonable and the service technician was done in less than 2 hours. I would highly recommend them.