Mr. Tankless

Mollie H.

Mr. Tankless, aka Bob, replaced our old tank with the new tankless system. Great job, handled quickly, and cleaned up everything in the process. We ran into a problem of the system running all the time. Of course, we assumed it was the tankless system's fault. Bob said he thought our shower was triggering it. I thought Bob was overheated from the Texas heat. Nope, Bob changed out our faulty shower valve with no labor charges, and we are back in business. So, Bob, as tough as I am on giving out to anyone a 5 star -- you got one! Thanks!

James B.

Bob and his crew were very responsive to my questions and to my schedule. They gave me a solid recommendation for the Rinnai model that would do what I wanted, arranged installation within a week, showed up on time and fully prepared to do the job, regardless of complications. They worked quickly and professionally and made sure that I was satisfied with the job and that all of my questions were answered. They are Rinnai trained so my warranty is fully protected, a serious consideration for me. All things considered I was very happy with their work and would not hesitate to recommend them to anyone.

Dave V.

I contacted Mr. Tankless about installing two tankless water heaters on my daughters duplex in Austin. Robert responded quickly and we met several days later as I had to drive up from Galveston. He quoted a fair price, scheduled for the next week and came out and installed both heaters, piping, etc. starting at 8:00 and finishing ~ noon.

Robert also provided an electrician which was great as none of the other companies could help with this.

He also sent me photos of the installation as I haven't been up to check the installation in person yet. The installation looked very professional.

I'll add more to this review once the electrician completes his work and I can check it out in person.

ryan m.

Good experience. All I needed was some routine maintenance - they showed up on time, delivered on promise and on price. Trouble-free.

David S.

Loved this guy. Called in about our water heaters going out. He walked me through the steps to check everything and even would have come out for free if I wasn't able to restart them myself! Highly recommended!

James R.

I DON'T BELIEVE THE BAD REVIEW FROM AI W. IF THERE WAS AN ISSUE WITH THE INSTALL ROBERT (MR. TANKLESS) WOULD HAVE MADE IT RIGHT! HE WOULDN'T LEAVE UNLESS THE CUSTOMER WAS SATISFIED WITH THE JOB.

If you have a Tankless water heather you hire Mr. Tankless. I received an error code on my Rinnai water heater and he knew what is was right away and resolved the issue in 5 minutes when another company I called previously wanted to replace parts because of the error message and couldn't even troubleshoot the issue plus he got lost coming here. He wanted to charge me over 300 for the labor plus additional money for the parts but the parts were under warranty.

Jennie M.

Just moved into our new house and the water heater wasn't working too well so we made plans to get a tankless in September. Well the old gas water heater had other plans, after smelling gas, it got red tagged and turned off by Texas Gas Service.

Bob and his crew were out midday Monday to look at things for us to see what our options were. We pretty quickly decided to fastrack our plan to go tankless. Bob was able to get us on schedule Tuesday morning.

They showed up at the time indicated and were done in in half the time estimated. Bob and his guys are all really nice and personable. They introduce themselves (unfortunately I suck at remembering names unless they are written down) and get right to the job. It was nice to hear a bunch of guys laughing that early. You can tell they all enjoy what they do and working together.

Al W.

I selected him based largely on the reviews here. BIG MISTAKE!

Pros:
- Visited house same day I called and provided quote on the spot
- Started work next day and finished install same day

Cons:
- Rushed, ugly install with pipes outside instead of in-wall
- incorrect fittings inside house that were not to code for enclosing in dry wall (had another plumber correct)
- NO HOT WATER to master shower. HE WAS UNABLE TO EVER SOLVE THIS PROBLEM (had to get another plumber to figure it out).
- He bought a replacement shower cartridge while troubleshooting the lack of hot water and charged me for it (Delta provides them free as part of lifetime warranty - this plumber did not know that).
- He left me without hot water in the master shower for several weeks while troubleshooting - he was always more interested in going to the next job instead of finishing ours.
- He screwed up the permit application by entering the wrong address and wasted a lot of my time, his time, and city inspectors time because of it. Then he had the audacity to accuse me of not being there when the inspector came even though I had taken the day off work to be there.
- He finally gave up on trying to fix the lack of hot-water to the shower. When I suggested that perhaps the thermal bypass was the problem he got very defensive and said he had checked that.
- I had to proactively hound him to finalize the inspection (the job required on-the-spot corrections before the inspector would pass it).
- He never once asked if I solved the lack of hot water to the shower problem. I did - with another plumber that knew what he was doing and removed the thermal bypass.

Summary: Started strong and ended with a whiff. I usually don't bother with reviews but felt obliged to let others know in hopes it will prevent you from experiencing the frustrations I did.

Haley H.

Fantastic service, friendly, and quality work. They replaced our 2 existing tanked water heaters with one new tankless. I will be calling them for other plumbing needs that we have in the future. Highly recommend!

Michael Y.

I read Yelp reviews and contacted Mr Tankless last week and Bob and Brandon showed up to quote a tankless system to replace my two 17-year old water heaters in the attic. My wife worries about the aging water heaters like time bombs. The quote was 40% cheaper than another company. I immediately set up an installation time. The tankless system was installed yesterday morning in 3 hours. I encountered a power supply issue last night and was very worried if Mr Tankless will take care of the problem right away. After all, I have already paid the money in full. My wife called Bob at 7am this morning and even though he has another installation far away, Bob came at 7:50am and took care of the problem in 15 minutes. He truly earned my trust and I highly recommend Bob (Mr Tankless).