Mr. Speedy Plumbing-West Hollywood

erl a.

Tony was great, as soon as he got here he dove right in. We have guests coming into town tomorrow and we needed a working bathroom. He was very informative and was conscious of potential costs. He worked at it for 2 and a half hours and was honest throughout the process. He pulled plenty out of the line before calling in reinforcements.

John M.

When was the last time you called a plumber (or any home repair service for that matter) and they said, ""I'm going to save you $200, you can just do that yourself -- it's easy""?

I had just purchased a brand, spanking new fridge with all the bells and whistles and couldn't wait to use it. I was already dreaming of that first cold beer, when the when the delivery guy woke me up and said, ""We just deliver the thing, you need to call a plumber to install the water line."" So I called Mr Speedy Plumbing and spoke with Fred who made my day. Three minutes after speaking with him, the water dispenser on the fridge was pouring out cold water and the ice maker starting making ice. By the time I finish this review, my beer should be cold!

A T.

I had been putting off contacting a plummer for
multiple problems so i decided to check out
Avenues Club app and called Mr Speedy
I was treated so nicely by the receptionist who made the appointment . She gave me a
Window of time that same day. Later on she called back saying Adam would be late so we rescheduled for the next morning. He arrived on time expertly took care of each
problem efficiently and politely . He even
Found and corrected a problem caused by
my last plummer. i will definitely be using Mr
Speedy services the next time around and
Thank you Avenues Club for posting on your
App
Amy S

Claudia R.

Tony came and fixed/unlocked my disposal in the kitchen. Very fast and friendly service. Tony was very professional and helpful. I would use this plumbing company again. Thank you.

Steven K.

Came out super fast on a Friday night when we had 30 people coming over and took care of a serious backup. Great service and fast...

Yelper Y.

I had a sewer gas problem. I found these guys on yelp.

Speedy came over and put a camera down the pipes, seemed to figure out a lot that way. There was an issue with how the pipes were attached so they put some glue in between the pipes.

It took less than an hour, and they charged me $750. In their defense they did wait outside for 30+ minutes so maybe they charged me for that. Still 750 is pretty steep.

A few weeks later, I still have sewer gas. They did tell me the first try was not guaranteed, and it might need more work. It could turn into a major job. However, I am hesitant to call them back because if a half hour is $750 I sure don't want them working on a big job. Scary prices with these guys.

They do seem more competent than most plumbers.

Update- they are coming back tomorrow and seem to be willing to fix it for no charge. We will see. It's very hard to pin these guys down to a price until the work is done and it's too late. They refuse to talk about hourly rates.

EDIT- I upped this review from 2 stars to 3 stars. After meeting with them in person and talking for a long time, here's what I can tell you:

These guys are ABOVE AVERAGE. However their prices are quite high. I don't think they are the rock stars of the plumbing world. I'd pay these prices if they were the best of the best like they say they are, but they are not elite at what they do.

I've gotten conflicting statements from them such as
""that will fix your problem for sure"" vs ""we can't be sure what will fix it, it's trial and error.""

In the 2nd visit they were ready to leave 3 or 4 times without ever getting to the bottom of the problem. They give up too easy on diagnosing. They had not checked pipes in the attic or under the house in the crawl space yet, and they were ready to hit the road saying ""I don't know what else to tell ya."" I continued to question them and question them in order for them to check the attic and crawl space. They seemed to think ""let's just say whatever we have to say in order to get out of here and keep the $750 we charged him last time.""

Also, as I said earlier they are a bit slippery and refuse to quote a hourly rate. Well this time I got it- $118 per hour per guy. Even the assistant guy gets $118.

I have a small amount of knowledge on plumbing from re-modeling houses, and was able to use that to get these guys to make a more solid attempt at diagnosing the issue. the average person would not have this knowledge and so I would not recommend these guys for complex problems. Also, the average person might not crawl around in the foundation and attic like I did. I had to go in along side these guys because their vibe was a bit lazy. They give up too easy.

If you have a basic job these guys would be fine, but expensive. They are reliable and they show up on time. If it's a hard job, they are not the top of the line plumbers you're looking for.

-----
Another Update
These guys called me up after they read this review and said ""I'm furious about the review."" Another interesting quote was ""I'm very disappointed in you Casey"" which is something you might say to a 10 year old, not a customer who gave you $750 for an hour or 2 of work.

The guy who called was pretty confrontational. Maybe Speedy thinks they can bully customers into taking down negative reviews.

In any event, it's poor customer service. When someone gives you a 3 star review, it's not something to be furious or confrontational about. Calling about a review AT ALL is not cool. If you're gonna call, call to fix and issue or give a refund.

Anyway, I'm done with these guys. They charged me 750 to put a camera down a pipe and then put glue on it. They did a half-ass job of diagnosis. Then they got confrontational with me about this review, which I think is pretty fair overall. I'm not bashing them or making any personal attacks, I'm just telling you their skill level is above average once they know the issue, and their prices are sky high.

But if you're in the mood for a plumber who tries to overcharge you and intimidate you, call Mr. Speedy.

Jason R.

Fast, friendly, and efficient. Unfortunately, they didn't have the part to fix our Toto toilet on hand, but they were able to get the part and install it the next day. We will definitely call again when necessary.

Brandon H.

WOW! what great service from beginning to end. After coming home to a clogged sink that had water back flow, I decided to yelp a bunch of different people who could come in on a Saturday or Sunday since I travel for work during the week. Luckily, Mr. Speedy Plumbing was able to come out on a Sunday morning with an estimated two hour window of arrival, which is typical for plumbing in LA considering the horrible traffic in the area. When Tony arrived he was great and got the job done in under an hour. That's what I'm talking about quick, efficient and cost-effective. Most other places estimated over $200 just to unclog my sink but Tony gave me a very good rate. He was also a great person to get to know; just thoughtful, nice and easy to talk to. If you want great service, don't hesitate to call Mr. Speedy Plumbing and if possible ask for Tony, he's awesome, I could've literally hung out with him all day, no problem. =)

Ari G.

Tony was great. He arrived and handled my clogged shower drain quickly. It didn't take longer than 15 minutes. I'm so thankful I was able to call Mr. Speedy last minute to fix my shower! Plus they were very reasonable and quoted me a lower price than 3 other companies I called. I will definitely be using Mr Speedy for all my future plumbing needs! Thank you!

Forest W.

I found a leak in my cellar and called them. 2 plumbers came out the next day (on time) and quickly found and fixed the leak. They were honest, fast, and the price was fair. Overall I'm very happy with these guys and will call again next time my 100+ year old house springs a leak.