Mr. Sewer Rooter

Brandy S.

Using a different company, we had an inspection on the property done as part of our closing and looked for a recommendation on how hard we should push at closing based on the inspection for our sewer line. We subsequently went to jet the line, for maintenance, with said company, and low and behold we needed a major repair. Given that we had asked for an opinion during the close process, we decided to not use that same company again for the actual repair and decided to shop around.

We hired Mr. Sewer Rooter at the recommendation of a neighbor and couldn't have been happier (outside of needing a fuller repair than anyone could have anticipated!). Don was very communicative and outlined the scenarios that could take place as they came in to jet and access the line. I felt as though they were extremely transparent on the pluses and minuses of each of our options and looked for numerous ways to help us with costs as well, given the surprise of needing to replace the saddle at the city connection.

On top of having to deliver unfortunate news and doing that in an appropriate manner, Don also took the time to return to the site to give us a repair video for our records and answered numerous questions around the property (a possible shower pan leak, french drain near our slab, future renos for a separate in-law structure) as we are new homeowners (vs previous condo owners). I found his willingness to go this extra mile the icing on the cake for a tough sewer repair scenario and this is what would make me hire them again for any plumbing/sewer repairs or renovations we might have in the future.

Irene N.

So I found these guys on Thumbtack. Don replied to me asap and was very proactive in getting my business.

I recently purchased an older home and needed some upgrading of the plumbing system because it didn't have a water pressure regulator. So of course I sent out a massive amount of quotes on every single app I can find, Yelp, home advisor, nextdoor, and thumbtack. I got a lot of responses but none were as proactive and approachable as Don was. Prior to Don, I actually got a couple of other companies to come out and give me an estimate. Honestly the bids were pretty similar, but what won me over was Don's professionalism and friendliness. He's always cracking jokes to ease my nervousness cause he knows I'm a first time home owner and I'm worried about everything. Having just bought a house, money is a little tight for me, so Don let me know what issues I should prioritize and what could wait. Since I am a complete newbie at this homeownership thing, I wanted to get the work permitted and Don said he totally understands and got it done asap included in this estimate!

Anyways, Don came out and gave me an estimate and immediately sent me a contract. They were the only company who sent me a detailed contract. They also used DocuSign too which was great! Everyone else kind of just waited for me to initiate. I asked when can this be done since I'd like to do this before moving in. Don said the next day they can start and they finished within the estimated time frame with a couple hours to spare.

I met with the two plumbers who would be working on the project, Hugo and this younger gentleman who unfortunately I did not get the name of. They were a bit on the quieter side but Hugo had this aura of professionalism about him. You can tell this guy is confident in his skills.

As the project began, Don would always send me updates and pictures of how things are coming along. On the day of completion, Don let me know there were actually more issues with my house, which they had already fixed with no cost! Amazing service!! This guy is unbelievable.

I will be using these guys for future plumbing and sewer projects in the future!

Sorry I'm always running late too Don!

Janet L.

This is an ""old school"" business, with men who know their field and perform their work diligently and cheerfully. Robert, Don and Alejandro were polite, friendly, and treated me like a customer to be respected. We had to have our whole sewer line replaced after another company - RITZ - ripped us off royally and caused way more problems than they fixed. After 4 years of trying unsuccessfully to get them to fix the problems, getting the CA Licensing Board involved, having them cited and getting their bond to pay us damages, we found these ""rooter angels"" who had the remedy we needed at a price the bond payment would cover. So now I don't have to go to small claims court to try to get back the rest from that awful company. Everything passed inspection with no issues. I highly recommend this company for any major work you need done.

Jason C.

I bought an older home a couple of years ago and my sewer line had been given a clean bill of health at the time of sale based on its age. I have not had any issues until the past few weeks where there has been some backup and slow drain in the bathroom and kitchen. My trusted plumbers rooter recommendation fell through so I was left to search Yelp for other options.

Of the 3 local businesses that I reached out to, Mr. Sewer Rooter (Alejandro) quickly responded and visited my home the same day to assess the situation. The immediate problem was a small section of nearby hedge roots that had grown into the line. It was recommended that the entire sewer line (cast iron) under the house and to the public sidewalk should be replaced due to deterioration and age. Mr. Sewer Rooter worked to provide the best price for me and was able to get to work the next day. For most of the job there were consistently 2 guys working and at one point there were 4 guys working so that plumbing could be used between Days 1 and 2 of the job. The owner Robert even chipped in to help dig one of the holes for the pipe burst.

The pipe burst process went very smoothly and the end result of the new sewer line was very high quality. The entire team that visited my home was very nice and professional. The only suggestion for improvement is to ensure that the entire team is aware of the entire work order. The team almost left a small section of original cast iron pipe rather than replacing the section. There was another small water line repair that was also almost overlooked. Alejandro and his father caught the oversight and completed the full work order. Each day the team did a great job of cleaning up prior to leaving and taking trash with them.

I will use Mr. Sewer Rooter again in the future and recommend them to anyone needing sewer line service and/or replacement.

Derek M.

These guys were great! The sewer line leading from my house to the street was quickly deteriorating and had become overrun with weeds. Robert, Manuel, and the team estimated that it would take 3 days to dig, flush the pipes, and insert a liner... they were done in 2. They were very fair priced, quick, and communicative. Would definitely recommend them to anyone who needs sewer work done!

Allen H.

I have worked with Mr. Sewer Rooter (point person-Robert Chamul) on several different projects. Robert and his team are extremely competent, easy to work with and very communicative. They are honest. They show up when they say they will. If there is a slight delay, Robert informs you via text or Vmail. They complete their jobs well and in a timely fashion. When they leave, it is cleaner than when they started. In addition, their prices are markedly better than their competition. They are licensed and bonded.

I have another project to be done later in the year. They are my go to company for every sewer related issue. Contract is already signed.

Compare for yourselves, this company stands above the rest.

Alex P.

Alex P.
Tremendous service by Robert and his crew. I had a gigantic tree in front of an investment property. Property had been vacant for an extended period and roots grew completely through the line. Mr. Sewer Rooter, re-routed the sewer line and connected it to another section of the main line in the street, 12 feet underground. Fast, professional and flexible. I'm a developer full-time and investor part-time, so I know where of I speak! These guys know what they're doing and Robert gets things done timely and keeps his commitments. Excellent work!

Daniel B.

Highly recommended. I Mr. Sewer Rooter based upon a recommendation from my real estate agent. I purchased a Spanish-style duplex that was built in 1930, and during my inspections I identified that the property had a crack in the clay pipe that attaches to the city line. Also, the property only had one small diameter clean-out in an inconvenient location. I called Mr. Sewer Rooter to get a quote for repair of the cracked pipe and the installation of a new two-way clean-out. I got quotes from a couple other companies, and their bid for the project was the most competitive. Customer service was excellent, all the way from getting a quote, to scheduling to payment. The crew showed up on the job at 8am sharp and finished earlier than I expected. I will be sure to use them for any future projects.

Bo K.

The sewer line from my house to the city sewer line under the street needed to be replaced as some of the 100 year old clay pipes had disappeared or were severely cracked. I received a list of approved sewer contractors from the City of LA and got a number of quotes for the work. Mr Sewer Rooter came up with a fair price for replacing the sewer line using the pipe bursting technique where you pull a new PVC sewer line through the old line while at the same expanding and bursting it - hence the name... The main advantage being that only a few holes at the start and at the end of the line need to be made.
The entire job took about a week and included digging a big hole about 8ft deep in the middle of the street to replace all the old pipe, and a couple of holes on my property to install a few bends and connections.
Mr Sewer Rooter took care of all permits and inspections and made this a painless experience, and I would definitely call them again next time I have sewer work that needs to be done.

Robyn B.

Fast, reliable, reasonable--just overall a real pleasure to deal with. I first worked with them on a home I was selling, and they completed that job under a tight escrow deadline. I was so impressed, I called them to handle another large sewer repair on the house I moved into. They're communicative and always pleasant on both phone and email. Could not ask for more.