Mr. Rooter Plumbing

Eric F.

I called on Saturday over Memorial Day weekend because I had sewage spilling out of my front yard. I told them I thought I might have a broken pipe, but I wasn't sure. They told me they couldn't get me scheduled until Tuesday when their scheduler gets back. I asked them about their emergency services because their site advertises it. I was told again that they were not around. Why answer the phone on the weekend if you can't provide these services? I had another plumber come out and they found a clean out in my front yard where the sewage was spilling out and a clog just past it. Received a call finally on Tuesday at 2:30 in the afternoon from Mr. Rooter after the problem was fixed. Not very helpful in emergency situations.

Dennis D.

Called them at 8pm with an emergency stoppage. They arrived at 1pm the next day. Now I'm not positive...but I'm pretty sure that 575.00 for a rooter service is a bit more (ok..alot more) than reasonable. I talked to a local guy later and he said he would have charged 70.00. So yeah...dont use these conartists!

Nathan H.

I have some apartments in Kelso. I called this company to come out and jet a sewer line for me, when I asked them what the base price would be they would not tell me. They said they would send someone out and they would give an onsite quote, that is how you get ripped off especially when they know you need the service immediately. I called someone else and they had a minimum cost with 2 hours of labor with the jet. I own my own company and know that anyone can give you a minimum rate

Lisa L.

The diagnostic fee was $69.95 plus tax. The repair man was very nice but didn't know for sure the problem so quoted several variables ending with replacing the hot water tank for $1350. Very expensive! I called another plumber who fixed the problem for less than $200.

Laura C.

$69 to come out isn't bad. However; their ""Job fee"" (versus hourly charge) was a lot more than I expected so I was shocked to find out the price of my toilet leak repair came to $395.66!!

According to the web, plumbers charge between $50 -$150 an hour. My repair took about 2 hours, so their hourly price would be the top rate of $150/hr.

The only good part was that they came out within 24 hours - but I'm still upset by their pricing and will shop around elsewhere if I have another plumbing need.

Anne A.

I had the unfortunate timing of calling for a plumber the day after major rains caused a lot of people in the area plumbing issues (mine was not caused by the rain).

Since they are a 24/7 business I called early on a Sunday morning, hoping to get my sink fixed that day so I wouldn't have to worry about scheduling during the work week. Due to the crazy number of calls they got, they weren't able to get to me until around 7pm that night. (And I think they made a point of squeezing me in since I was a bit of a pest... or just persistent in my request).

In retrospect, I can say it was well worth the wait. When Adam from Mr Rooter arrived, he was very nice and professional. He went above and beyond, taking care of the problems I mentioned *and then some*. I am extremely happy with the service I received from them, and would definitely use them again if needed.

David S.

I have a root problem in my main drain line. Every few years I have to have the drain rooted out, same deal, no problem.

I called Mr. Rooter this year (I lost the card of the guy who did the work last time). I asked for a price quote several times. They refused to give me a price quote which was annoying but the service call was free so fine. I waited all day for these guys to arrive. The ""tech"" arrived, I told him what was going on, and he said that I needed the drain rooted just as I said.

I asked for a quote and the guy pulls out a binder and tells me that its a little over $400.00 bucks to snake out the drain. I was pretty frustrated and told the guy to take a hike. The price is outrageous. Most companies will do this work for less than 200.00. I called a guy from craigslist who was a licensed plumber and he did it for $150.00 after hours.

The guy that came out for $150.00 told me that he used to run a big plumbing company and that the ""tech's"" that they send out usually make 20-30 percent commissions on anything they sell. Also, I assume Mr. Rooter is a franchise which also adds to the costs.

1. Don't call these guys.
2. Ask whoever comes to clean out to fix your drain if they make a commission of their work. If they do, are they giving you unbiased recommendations?


Companies like Mr. Rooter take advantage of the fact that most of us don't understand how plumbing works.

Get with the times Mr. Rooter, make a living by providing service not ripping off people with slimy tactics.

~~
cc - Angie's List

Laurie M.

Have used Mr Rooter twice. The first time (two years ago) was a wonderful experience. We had an emergency and they put in a lot of effort to get it fixed. We were so impressed, we bought their advantage plan. Clearly that was a mistake.

I called on Tuesday to have someone take a look at leaking shower pipes. They gave me a four hour window for today, from 11-3. At 2pm I hadn't gotten a call, so I called to see if I got the day wrong. They said they were running a little behind, but would have someone here just after 3pm. At 3:01pm they left me a message that said the tech was ready to come out and that if I didn't call back in 10 minutes, they'd have to send him to another appointment. I called them back at 3:04pm, well within the 10 minutes only to be told that they wouldn't be able to come until next Tuesday.

Appalling service. I called someone else and will never use Mr. Rooter again. Feel really ripped off that I bought their advantage plan. Never again.

Steve M.

I woke on a Sunday to find water puddles in the bathroom, and then water came up through the shower and the base of the toilet. I had seen a couple of good reviews for Mr. Rooter and called them. I was a little nervous because the receptionist couldn't even give me a range of cost.

Adam called me in 10 minutes and was at my home in 15 minutes. He quickly explained what he would do and how much it would cost, and when the problem got a little more complicated, he explained why it would be a bit more. In the end Adam worked very hard and cleaned up everything leaving it better than before the leak! I highly recommend Adam if you can get him, but Mr. Rooter did come through for me.

Brittany A.

Their tech Adam W. just saved the day! Had a laundry sink that was draining slow, then backing up into our kitchen sink. Then it was just completely clogged. My husband and I, and my parents had torn everything apart, and tried everything we could to clear it, but failed. I was dreading calling a plumber. Called at 8pm on a Saturday, and he came right away. Went above and beyond with his service, and was very nice to my excited, curious dogs. He even gave us a discount, and an extended warranty on the service. It was $260 to clear our pipe. Which is close to what we had spent on drain cleaners, snakes, and other tools needed to try to clear it ourselves. Definitely calling them again if we ever have a problem!