Mr. Rooter Plumbing

Mj S.

Easy to make an appointment but their pricing is sort of ridiculous. Had them out last week for a simple kitchen sink drain assembly replacement because our new garbage disposal didn't fit. They charged us $70 to come out and look under the sink and then let us know they charge by the task. We were quoted over $600 and they also tried to sell us a $100 ""advantage plan"". We went with another company who completed the job in 30 minutes and charged us 1/3 of the cost.

Heather W.

I called Mr Rooter for a clogged drain while I was at swim team with my son. This was 3:30 PM. They said they could be there by 5, but we weren't able to be home in time so we postponed to another day.

We felt really appreciative how quickly they responded by phone and how great their communication was throughout the scheduling process.

Their technician came out and always kept his shoe covers on in our home and got the clog fixed in no time.

They might not be as cheap as other companies, but their customer service and work ethic are worth it.

Christopher W.

This is my 4th or 5th time using Mr. Rooter of Portland. Each time I received a very high level of service, quality, and value. However I was remiss in submitting reviews. Friday afternoon at 1:30pm I called to request service to fix a water leak that had appeared on the wall side of the kitchen hot water cutoff valve. At 2:40pm I was notified that Brian was on his way. He arrived at 3:20. By 4:15 everything was fixed, cleaned up, and ship-shape.

Brian provided an estimate to replace the offending cutoff valve, which I approved. He got right to work, and in the course of conversation we decided it was best to replace both 1970's era valves to avoid problems later. He did the work and honored his original estimate, basically charging me for one valve replacement instead of two.

This is consistent with Mr. Rooter's other visits to my home. React fast, send a great person who happens to be an excellent plumber, quote a reasonable price, deliver more parts and service than expected, charge me the original quoted price.

Over the last few years I've hired Mr. Rooter plumbers 4 or 5 times. Brian, Chris, and one other guy (sorry I forgot his name) all had the same helpful, professional, friendly attitude. All three got along well with my spazzy black lab. All three clearly explained the problems, possible solutions, and then delivered more service than expected. I will continue to hire Mr. Rooter for all my plumbing service needs.

celia s.

Really good service today! Bret and Jim arrived within an hour of my call, to fix an issue with our kitchen drain. They were personable, and professional, and problem solved! They offered helpful suggestions, as well, covered our outdoor faucet to protect it with the freezing temperatures.

Marla L.

Jason Belcher was great and came to my rescue within 1 hour of my call for help. He started with the ways to resolve the issue that were less expensive. My drain did require snaking, he told me what the next steps were, and I had no questions about what he was doing, and what to expect next. The charges stayed in line with his estimate. He cleaned up after the work was completed. Was very nice, friendly, and a pleasure to work with. He even had a treat for my Dog. He turned a bad situation, into a pleasant experience. Thank you so much Jason.

Toby P.

Mr. Brad just showed up and unclogged what was looking to be a horrible situation & he cleaned up a really nasty mess I was preparing myself to deal with once he left and when I went downstairs it was already spotless... I can't recommend these guys enough!
Thank you Mr. Rooter & Seriously Thank you Mr. Brad!!

N W.

Excellent service! We could not be more pleased. Very prompt, very professional and did an excellent job!! They gave us several repair options and obviously had our best interests at heart. We had an urgent need and the person in the front office went above and beyond to fit us into the schedule. I would recommend this company in a heartbeat!

Marc W.

I have a regular guy for plumbing issues but had a clog that needed immediate attention so I called Mr Rooter as I see these trucks in the neighborhood often.

Pros- called and they said 1 Hour. Plumber show up almost exactly at 1 Hour (under). Fixed issue in about an hour. Plumber was a very friendly guy that offered good advice to avoid this on the future.

Cons- price to unclog the pipes from my kitchen was upwards to $350. Definitely higher that averages I was seeing online ($150-200). But that wasn't my big issue. I could have swallowed that high price - it was the mess. I mean half assed on cleaning up - there was brackish pipe water splashed everywhere that wasn't touched and the areas he did clean was pretty lousy. Wed been chatting so I didn't look too closely until he left. I had to scrub because you know that black water is filled with crap and junk and stuff.

Had he cleaned 80% up this would have been a 3.5-4 review. I have to wash a curtain that got splashed a ton which will be a pain in the ass to take down.

Susan M.

Mr. Rooter charged us total of $1,531 for replacing the water heater ($1,147) and the bathroom faucet cartridge ($384) which did not work after water heater installed. I told my coworkers about it, they said Mr. Rooter over charged.

The water heater installed by Mr. Rooter is an entry level one which has a label on it shows $417, the installation is $730.

Installing a water heater without testing and no follow ups is unprofessional, and they over charge.

Lauren M.

Kevin arrived on time. He believed our leak was actually a problem with the roof and not the plumbing. He said he wouldn't feel right charging us for work that probably wouldn't fix the leak. He suggested we call again if it is a plumbing leak. I appreciate his honesty.