Mr. Rooter Plumbing

David S.

I have a root problem in my main drain line. Every few years I have to have the drain rooted out, same deal, no problem.

I called Mr. Rooter this year (I lost the card of the guy who did the work last time). I asked for a price quote several times. They refused to give me a price quote which was annoying but the service call was free so fine. I waited all day for these guys to arrive. The ""tech"" arrived, I told him what was going on, and he said that I needed the drain rooted just as I said.

I asked for a quote and the guy pulls out a binder and tells me that its a little over $400.00 bucks to snake out the drain. I was pretty frustrated and told the guy to take a hike. The price is outrageous. Most companies will do this work for less than 200.00. I called a guy from craigslist who was a licensed plumber and he did it for $150.00 after hours.

The guy that came out for $150.00 told me that he used to run a big plumbing company and that the ""tech's"" that they send out usually make 20-30 percent commissions on anything they sell. Also, I assume Mr. Rooter is a franchise which also adds to the costs.

1. Don't call these guys.
2. Ask whoever comes to clean out to fix your drain if they make a commission of their work. If they do, are they giving you unbiased recommendations?


Companies like Mr. Rooter take advantage of the fact that most of us don't understand how plumbing works.

Get with the times Mr. Rooter, make a living by providing service not ripping off people with slimy tactics.

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cc - Angie's List

Laurie M.

Have used Mr Rooter twice. The first time (two years ago) was a wonderful experience. We had an emergency and they put in a lot of effort to get it fixed. We were so impressed, we bought their advantage plan. Clearly that was a mistake.

I called on Tuesday to have someone take a look at leaking shower pipes. They gave me a four hour window for today, from 11-3. At 2pm I hadn't gotten a call, so I called to see if I got the day wrong. They said they were running a little behind, but would have someone here just after 3pm. At 3:01pm they left me a message that said the tech was ready to come out and that if I didn't call back in 10 minutes, they'd have to send him to another appointment. I called them back at 3:04pm, well within the 10 minutes only to be told that they wouldn't be able to come until next Tuesday.

Appalling service. I called someone else and will never use Mr. Rooter again. Feel really ripped off that I bought their advantage plan. Never again.

Steve M.

I woke on a Sunday to find water puddles in the bathroom, and then water came up through the shower and the base of the toilet. I had seen a couple of good reviews for Mr. Rooter and called them. I was a little nervous because the receptionist couldn't even give me a range of cost.

Adam called me in 10 minutes and was at my home in 15 minutes. He quickly explained what he would do and how much it would cost, and when the problem got a little more complicated, he explained why it would be a bit more. In the end Adam worked very hard and cleaned up everything leaving it better than before the leak! I highly recommend Adam if you can get him, but Mr. Rooter did come through for me.

Brittany A.

Their tech Adam W. just saved the day! Had a laundry sink that was draining slow, then backing up into our kitchen sink. Then it was just completely clogged. My husband and I, and my parents had torn everything apart, and tried everything we could to clear it, but failed. I was dreading calling a plumber. Called at 8pm on a Saturday, and he came right away. Went above and beyond with his service, and was very nice to my excited, curious dogs. He even gave us a discount, and an extended warranty on the service. It was $260 to clear our pipe. Which is close to what we had spent on drain cleaners, snakes, and other tools needed to try to clear it ourselves. Definitely calling them again if we ever have a problem!

Christopher A.

Top notch experience. Mr. Rooter was recommended by a septic company that suggested we needed someone to jet-clean the drain. James was friendly and professional, and did a fantastic job. Prior to this experience I would have said spending the money for a company that uses a camera down the line was a waste, but without it we never would have seen exactly what the issue was (root ball), nor would we have been able to jet out the problem AND tell me exactly where it is in the line so I can replace the offending section. I imagine this would have been overkill if we had a simple clogged drain, but for this job (backed up line to septic) I don't think I could have asked for more.

Eileen T.

be careful I did authorize work on a rental house of mine and I did think it was very expensive for the amount of work I thought I needed and I was right. I paid $445 for a 1.5 hours work labor only no parts. I understand overhead but this is over the top. Thanks to my renter for calling me with his concerns about the cost and the time spent with the repairs.

Derek B.

Almost $400 to install a bathroom faucet that took about an hour to install! What a ripoff. They use fixed-pricing that is ridiculous - you are far better off finding a plumber that will charge you by the hour. And when I contacted them to complain, they insisted that this was a fair price -- unconscionable.

Greg W.

Terrible company.Seems they all need to go to school to learn customer service. So bad. Oh, the sink was still clogged when they left.

Dan A.

I am disappointed in this company's customer service. I could get no one at this company on the phone to help with my elderly mothers home during heavy rain with basement flooding. No one could explain there services or price they just want to come out and go from there. No thanks

Samuel K.

Mr. Rooter was a great experience.

Jim McDonald was our man. He arrived in pretty short order and immediately impressed us with his skill and knowledge and confidence in what he was doing. We had a clogged laundry drain from the basement. Our house was built in the early-mid 1960s so he gave it to us straight about costs and what other things might be wrong and was very matter-of-fact and had a most professional attitude about everything.

The price was about what we thought it would be for the service we were rendered. He quoted a couple of prices out of a standard menu of charges. We were charged a flattish fee (it's plumbing, folks, that's never a bargain, but these prices were reasonable within the context) and left with a bottle of bacterial drain cleaner and instructions on use and care.

The man was never off the job either. He looked over everything and gave us a couple of suggestions. When washing his hands during cleanup he heard a dripping noise and had to at least get an idea of what was causing it, and gave us a couple of hints on how to handle.

Given the price, professionalism, knowledge, and efficient service, Wife says she'd call him again. Wife knows value. Wife is, as usual ... right.

They will come out and give you and estimate before you give the go ahead. So no reason at least not to call.