Mr. Rooter Plumbing

Christina W.

OVER-CHARGES! Oh wow, do they over-charge.
They are quick and responsive. Joseph seemed perfectly nice when he arrived just 30 minutes after my Monday morning call. However, he quoted us $430.33 to clear the drain for our washing machine, or $314.45 ""just"" to cable it (an option he implied was much inferior). This is a service that will cost you $150-170 from lots of other local plumbers.

I mentioned this quote to a couple other plumbers I called (after sending Joseph away) and one of them sighed and said: ""sad thing is ... some people will actually pay that.""

Jack A.

We had a ""toilet/shower"" sewage geyser today that decimated our downstairs bath, hallway and laundry room. We tried several plumbers who said they could come out tomorrow, yet we had a real problem that needed real-time attention. Mr. Rooter Portland - Vancouver got Cory out here within an hour. He videoscoped the sewer line from house to septic and found and then cleared the blockage causing the problem. He wet vacuumed the area then referred us to a restoration/damage firm who was on the phone to us immediately and showed up within the hour. Although we're faced with a ""mini-Katrina"" to likely have to replace flooring, sheetrock, baseboards etc. we hope our insurance will help and that we end up avoiding black mold and other issues. Hats off to Cory and Mr. Rooter Portland/Vancouver!

Penny E.

Ryan came to our house to fix an issue with our plumbing backing up. He found a root blocking the drain. He tried to cut through it the first night (he came out at 7pm) and couldn't get the tool to go the correct direction. He apologized and promised to come back first thing in the morning, which he did. He was able to get going the correct direction and worked to cut through the root. His field supervisor Adam showed up a bit later to insure they were able to take care of the root. While he was at the house, he was using the house and noticed it was leaking at the faucet, which is tried many times to fix, he took the time to go the extra mile to fix the spraying issue! Ryan and Adam has the best customer service skills, something you don't see much anymore. The block is fixed and they've earned my return device any time I have a plumbing issue! Thank you Ryan and Adam for going that extra mile. I appreciate it very much.

Wolter V.

Our kitchen drain was clogged. Cody from me rooter came and hydro jetted it out.
Works like a charm now.
Very nice and professional.

Clayton G.

The toilet was not flushing well. I snaked it . It was clear but still no clear flush. The one in the guest bathroom did flush well so it had to be an obstruction before the ""Y"" in the sewer line. They came out and snaked the line. He said he found not obstruction and perhaps it was the toilet itself and offered a new one installed. So what was a $250 bill turned to $900.00 in a few minutes. He put in the new toilet but when the plumber showed up to hook things up I heard him arguing with the technician about something not being needed. Brian ( the technician ) was supposed to get back to us to tell us what was wrong with the toilet. Absolutely no call back. The new commode works fine but we were victims of the old sales game: ""sell, add on, sell up. Don't be as gullible as me.

Dan C.

long story short, I was quoted over 500 dollars to snake a clogged toilet, tech said he had to use a camera to thread the snake into the right pipe. I declined and with a 29.95 home depot snake I retrieved grandpas tiddy wittys (don't ask me how they got down there) from the toilet drain that's right three minutes, that's like 9000 dollars an hour, cmon now hiway ripoffs, avoid this company they will rip you off

Elisabeth M.

On a night when not a single other plumber in the entire Portland Metro area was willing to come out and help us turn the water off to our condo (it had to be turned off to the entire building and the HOA lost the tool to turn it off), Mr. Rooter came through. Not only did their tech, Adam, drop everything and drive 40 minutes from Vancouver to get the water turned off after hours late on a Saturday night, but he helped re-install the part that needed replacing with no additional charge and showed us how to remove our drain cover. We will be calling Mr. Rooter first from now on.

Dan F.

Very poor communication. Supposedly there is a set fee for a service but they did not convey this to us at any time. We paid for service but thought it was to high. So the next time we called Pro Drain, they came out on a weekend and did the same service for $200 less then Mr. Rooter.

Autumn R.

The toilet in my office had been running for several weeks and I called Mr. Rooter to see about having it fixed. The customer service staff was very friendly and extremely accommodating. They were happy to arrange a time for their technician to arrive before I had any clients in the clinic and he affected repairs that solved the problem without replacing the whole mechanism saving me over $100.

Very happy with my experience: highly recommend.

KEITH P.

Your tech, Ryan actually showed up early, saying he could come back, but was right in the neighborhood. It worked out fine for me. He scoped our sewer line and found a break immediately. My worst fears were confirmed, but not surprising. Ryan then went to his van and had a very fair estimate worked out within 5 minutes. When I asked what I owed, he said it was no charge and told me to contact the office, should I decide to have Mr. Rooter do the work (no hard sell). The whole process took about 15 minutes. Quick, professional, friendly service, AND NO CHARGE? How does it get any better than that?