Mr. Rooter Plumbing

Sarah K.

Jason B came to our rescue tonight! He was very fast and very friendly. If we have any plumbing issues in the future we will be sure to use this company.

Lanny F.

We have a leak between the meter and our house. This is going to be a big job as it is underneath a concrete sidewalk so getting multiple estimates is appropriate. Though we didn't actually pick this company to do the work or even give an estimate, they were the only company we searched for that charged for the estimate. $69.95. They may do fine work but if you have to charge for your estimate, that tells me that you are tired of giving free estimates and not getting the job. None of the other plumbers on the list charged for the estimate and were rated just as good.

Ip I.

While the technician was polite and did their job the price was ridiculous. We had called three pulmbers for quotes. One company we received an over the phone quote. Your company needed to give a quote on scene. Once I received the quote it was three times the amount as the other company. If this had been during the evening on a holiday I could see the increased cost. Since I had already cancelled the other appointment I went with you because it needed to get fixed. I've had one other service call from you company about a year ago. Again, the technician was polite, diagnosed the problem and saved me some money based on their recommendation. If I the choice again I would have waited and gone with another company. I would not recommend Mr Rooter to friends and family because of the ridiculous cost. The technician wasn't even a journeymen level plumber. Also, with a cost like that I would hope for more then a one year warranty. Pathetic!

Amber B.

Called and spoke with Heather, very friendly and efficient. Rose called back about 20 minutes later but I missed the call. When I called back, Heather told me that Bradley was on his way. I liked how they were all on the same page- I didn't have to explain myself over and over. Bradley got us all set right away! Always friendly and efficient, everyone!

Margie M.

We had a problem with the pilot light on our water heater not staying lit. Called Mr Rooter and they came out the next day. We paid almost 70 bucks for what basically amounted to a sales pitch. The tech did not inspect or test the electronics on the water heater, he did not even touch it. He tried to sell us a new one for over 1600 dollars. Repair would have been $300-800 even though he didn't test anything. We made a few calls and Stan The Hot Water Man had a guy come over and replace the electronics for us. Even if we had needed to replace it the cost would have only been about one thousand dollars. We have used them once before and were very happy with their work.

Summer O.

This company is usually very busy, and it may take a few days for someone to get out to your house. However, once they arrive, they are always top notch. Today, Bradley came out to work on our broken garbage disposal, backed up kitchen sink, and mysteriously-filled-with-brown-water dishwasher. He was exactly on time, and very polite. As he inspected the kitchen stuff, he also gave me pointers on how I could be keeping my drains and pipes running more efficiently. Who knew I was supposed to be doing anything with that floor drain in the basement?! I felt like Bradley explained all of my options, wasn't trying to sell me anything I didn't need, and even tried his best to fix the garbage disposal so I wouldn't have to buy a new one. (He succeeded!) I really appreciated Bradley's calm, capable attitude and his work today.

Kevin M.

My water heater for my house was not working and I called them in to troubleshoot the problem. It was $69. That was fine but before that, I called to ask how much labor was and they wouldn't tell me so I had to call them in to troubleshoot and get an estimate on the repair/labor cost. The technician arrived and after troubleshooting, the problem was a broken thermocouple which would be about $80. He then said that the minimum payment for any labor is about $220 which would bring the whole repair up to $300. If they had told me that the ""minimum"" for any labor was $220, I would've never called them to check my water heater. Three hundred dollars is already half of a new water heater at HomeDepot. I would have just bought a new heater if they had told me the ""minimum labor cost"" was $220. I don't think that it was too much trouble for them to tell me the ""minimum labor cost"" through the phone as it applies to every labor and does not require them to come to troubleshoot and estimate.

Jamie F.

Mr. Rooter always comes through for us. If you have an emergency they will always work to fit you in their schedule. They are true to their bids. Our favorite technician is Joel Boren. He always has a great and positive attitude. He goes above and the call of duty, cleans up after himself, and let's us know exactly what was done and why.

Holly D.

When a toilet leaks it needs to be fixed and I typically call a small independent company rather than a franchise. After two calls to other companies (one of whom I have used before) with no response at all, I finally broke down and called Mr. Rooter (Not to be confused with ""the other rooter"" company) I expected a week out for an appointment. Three hours later Joel arrives with a smile on his face ready to take care of the porcelain god. Not only did he fix it, he explained how and why, assured me there was no permanent damage(my greatest fear) and guaranteed the work for a year! He emailed my receipt, gave me a refrigerator magnet, a new pen and a business card and was on his way! I asked several questions about the franchise which he was quite informed about and confirmed it was not the kind of repair I could have done myself. The price was very reasonable and I won't hesitate to call them again. Thank you!

Jeff A.

Great service. James was professional and got the job done. Explained the issue (clogged washing machine drain). Kept the house clean all through the work.