Mr. Rooter Plumbing

Nadja K.

I've hired Mr. Rooter of Portland a few times. The first time was years ago when I lived in a manufactured home and regular plumbers would touch these homes and they were a blessing then. Just last week I need them again,this time for a standard home, and they came and replaced my garbage disposal for a reasonable cost. Then checked all bathrooms, laundry room, and kitchen plumbing for free. Answering all questions with respect (no talking down because I'm female and/or lack of experience with plumbing), and they gave me great info on how to keep my pipes cleaner too! I was so impressed with the customer serves both these men gave me, again on the care, service, respect they give the home owner. I won't use any one else! They were honest with me on pricing (as I looked around for cost of garbage disposals), they cleaned up after themselves leaving everything as I originally had it.

I'll say it again, I won't use anyone else! You can't beat the customer service; for example they called and let me know they were going to be slightly delayed and then again when they were about 15 minutes away. I feel and believe I got my money's worth! Need plumbing issues repaired/fixed, call Mr. Rooter!

Steven K.

I was told it would be 69$ for someone to come out and tell us what was wrong with our gas water heater and how much it would be to fix it. The dispatcher kept me well posted on when the plumber would arrive and I appreciated that. When the plumber arrived he asked me how old the heater was and I told him 8 or 9 years. He said they don't have parts for water heaters that old. He added that I might be able to find the parts online and repair it myself. He then quoted me a price for a new water heater and that was it. I never did find out what was wrong with my heater.
To be fair the next place I called also asked me how old my heater was and when I told them they declined to send someone out although they did quote me a price for a new one(about 200$ cheaper BTW).
So my suggestion to Mr. Rooter would be to follow the lead of the second place I called and find out the age of the heater before you send someone out.

Joe B.

Called these guys in the morning and they had someone to my house that afternoon. They sent Jason Belcher and he was awesome! Diagnosis is done before they quote and no overtime or after hours fees! He was very professional and the work was great! Thank you!

Denise J.

After talking with the Operating Manager, he agreed to refund half of the money that I had to pay to get another company out here to fix the issue. While it was nice that he did give me a refund, I was still out $300.

Kayla M.

Over Chargers. Awful People.

The Plumber, Trevor, was absolutely awful. Very rude. Not helpful at all. Will never use this company again and will never recommend their services. He quoted us 445$ to unclog a kitchen sink. When asked what that would cover, he said ""that's how much it costs for a professional""

He didn't even assess the issue.

If he was more personable and less rude and maybe explained what the procedure would be and break down the cost...then maybe it would have been a better experience.

Train your ""Professional"" plumbers how to provide customer service.

Christina W.

OVER-CHARGES! Oh wow, do they over-charge.
They are quick and responsive. Joseph seemed perfectly nice when he arrived just 30 minutes after my Monday morning call. However, he quoted us $430.33 to clear the drain for our washing machine, or $314.45 ""just"" to cable it (an option he implied was much inferior). This is a service that will cost you $150-170 from lots of other local plumbers.

I mentioned this quote to a couple other plumbers I called (after sending Joseph away) and one of them sighed and said: ""sad thing is ... some people will actually pay that.""

Jack A.

We had a ""toilet/shower"" sewage geyser today that decimated our downstairs bath, hallway and laundry room. We tried several plumbers who said they could come out tomorrow, yet we had a real problem that needed real-time attention. Mr. Rooter Portland - Vancouver got Cory out here within an hour. He videoscoped the sewer line from house to septic and found and then cleared the blockage causing the problem. He wet vacuumed the area then referred us to a restoration/damage firm who was on the phone to us immediately and showed up within the hour. Although we're faced with a ""mini-Katrina"" to likely have to replace flooring, sheetrock, baseboards etc. we hope our insurance will help and that we end up avoiding black mold and other issues. Hats off to Cory and Mr. Rooter Portland/Vancouver!

Penny E.

Ryan came to our house to fix an issue with our plumbing backing up. He found a root blocking the drain. He tried to cut through it the first night (he came out at 7pm) and couldn't get the tool to go the correct direction. He apologized and promised to come back first thing in the morning, which he did. He was able to get going the correct direction and worked to cut through the root. His field supervisor Adam showed up a bit later to insure they were able to take care of the root. While he was at the house, he was using the house and noticed it was leaking at the faucet, which is tried many times to fix, he took the time to go the extra mile to fix the spraying issue! Ryan and Adam has the best customer service skills, something you don't see much anymore. The block is fixed and they've earned my return device any time I have a plumbing issue! Thank you Ryan and Adam for going that extra mile. I appreciate it very much.

Wolter V.

Our kitchen drain was clogged. Cody from me rooter came and hydro jetted it out.
Works like a charm now.
Very nice and professional.

Clayton G.

The toilet was not flushing well. I snaked it . It was clear but still no clear flush. The one in the guest bathroom did flush well so it had to be an obstruction before the ""Y"" in the sewer line. They came out and snaked the line. He said he found not obstruction and perhaps it was the toilet itself and offered a new one installed. So what was a $250 bill turned to $900.00 in a few minutes. He put in the new toilet but when the plumber showed up to hook things up I heard him arguing with the technician about something not being needed. Brian ( the technician ) was supposed to get back to us to tell us what was wrong with the toilet. Absolutely no call back. The new commode works fine but we were victims of the old sales game: ""sell, add on, sell up. Don't be as gullible as me.