Mr. Rooter Plumbing of Yavapai, Coconino and Maricopa Counties

Lorie G.

I was so surprised earlier this week when I put a request on Mr Rooter's website for a service call, and the dispatcher called to set up an appointment for that very afternoon. Brandon arrived and assessed the situation, trouble with the basin in a lower-level toilet. He got right to work all afternoon and returned the next day with Adam and they dug right in (and I do mean DUG as this was in the underground crawl space of my house). It took all day, a dirty, tricky task, but by the end of the day, the job was thoroughly completed, the basin replaced, an alarm system installed, and some attention to the toilet itself. Brandon cleaned up the area and it was messy due to the monsoon storm that blew in that afternoon. I highly, HIGHLY recommend Mr Rooter and ask for Brandon! A very personable, efficient, knowledgable young man.

Joseph S.

Caleb arrived on time and performed his diagnostic work and found the trailer park had reduced the flow of water to our unit. He installed a new shower head those two master plumbing technician moves improved the shower pressure significantly. He explained the main pipes had been reduced to substandard 1/2"" inch pipe for water coming from the main water meter to the home supply line also. In addition he found a new water meter installed outside in the yard as well as leaving the old original water meter under the home. There is no need for two water meter valves and a check vavle reduced to low 40s psi to lower water pressure in the modular home. The home water pressure was increased by opening the check valve he found partially closed by the park maintenance staff at Pine Lakes. Caleb was able to increase the psi from 40s into the high 58 psi range. Problem solved! Excellent detective work Caleb!

Candy H.

Around these parts you are hard pressed to get a plumber out within 2 weeks of your request. We moved to the northern az area of camp verde and have had all sorts of issues with plumbers not showing up, booking them 2-4 weeks out and giving insane quotes where they essentially earn about 300-500 an hour and wont do demo or trenching.
Fed up with the local offerings we went with Mr. Rooter for a backed up pipe in a 60s original house. The sewer pipes had been hydrojetted after a long period of little to no use to get the system functional and they hydrojetted into our sink drain which used to drain fine. The team of two and often 3 guys worked for 2 days on their job and miraculously they were able to save the pipe and clear it bit by bit. I ended up the winner on the pricing as its a standard price nomatter how long it takes. To have 3 guys converge on my original 1960s bathroom and take good care to respect its fragility (I happen to really like the original bathroom and it works -again- beautifully) while at the same time being creative about p traps and sink drain set up, I was really happy. I got a great deal in the end though it did cost a lot for what could have been a simple job...it turned out to be gruelling and take many many man hours.
We purchased the membership as it lowered the costs significantly and return calls for other issues we knew we would have would be waived.
2 months later and we wanted to change out the kitchen faucet which was deteriorated. Tyson came out and got everything done in about 2.5 hours with a trip to ace. Had great advice and they got to us within 24 hours of our call. Nobody around here can do that but them. So...i think they are on the high end of costs...but if you end up with a job that takes longer to figure out...they stick to their quote for the service. You dont pay extra. They are available when nobody else is and they have to maintain a large crew for this convenience.
Our neighbors think we are nuts because they know mr. Rooter has a higher cost overall. But for our situation, where simple and easy arent the norm due to the challenges with this houses age and construction, we come out ahead.
When you need fast service and you want up front pricing that may feel a little painful...and you want actual warranties and guarantees...I can easily recommend Mr. Rooter.
Their crew is respectful, usually early rather than on time and never late. They coordinate with other plumbers on staff for difficult jobs and they can save very old sinks and pipes. I was very impressed with the magical sink drain rescue honestly.
My new kitchen faucet is perfectly done and a major improvement.

Make sure you provide parts FYI. You will get what you want as they have a limited set of styles and equipment they carry and can warranty and those are not cheap.

Peggy P.

Has deceptive pricing not too mention price gouging and takes advantage of senior citizens.

Cindy D.

BEWARE
Senior citizens will be taken advantage of! My 87 yr old mother in law
needed a new hot water heater and thanks to Mr. Rooter selling her all the bells and whistles with the ""Gold Package"", she ended up spending over 5000.00!... for a hot water heater! Absolutely shameful!

Robert B.

Here is my message I sent to the owner after he responded with a lie that his company tried to give me a refund.

Sir I Was never offered a refund at any point by anyone from your company. Had I been offered a refund I would have taken it because your company clearly did me wrong. It makes no sense at all why you claim I was offered a refund. Why would I refuse a refund? Your employee Dustin is clearly telling you a lie when he says I refused a refund and apparently you are believing it. Just like when your company told me the lie about the price to come out and do my estimate. Just like when your company told me they can't give me the corporate number for me to complain it's just another lie. It's funny I had to call another Mr. Rooter to get that number and they gave it to me fast without any issues. I see a pattern of lies and deception here and what seems like intentional miscommunication to cover up more lies. I am shocked you actually accuse me of refusing a refund, but I think people reading my review will start to see the kind of shady unprofessional company you really run here. Also, just the way you charge a dispatch fee and can't give a price till you get to the door and knock on it is more proof of your deceptive ways and you claim this is honest up front pricing? When I called other plumbers to fix my issue none of them are doing this deceptive pricing like you and they have real up front pricing on the phone and not when they get to the door. I think you should look into your employees a bit more and see what they are really doing.

Paula L.

We had a backup of the city sewer on 1/1/21 and the only plumber willing to come was Mr. Rooter, tech Jacob. He cleared the issue and found roots in a sewer line from the house to the city trap. Recommended adding a clean out (since the line was over 80+ ft from the house) and repairing the pipe. We waited until now to do it and could not have asked for a more professional, thorough, attention to detail job with excellent teamwork from the crew of Dustin, Justin, Tyler etc.. It turned out to be a much more complicated job, due to the way the line crossed neighbors yards, etc. and they worked for three days to hand dig and repair the problem, coordinating with Big Park Sewer and local utilities. Beverly and all the office staff also worked very hard to keep us informed on timelines etc. I can't recommend them enough.

Stacey B.

Clinton and Jonathon showed up on time and were super responsive. Clinton let me know what was happening with my a/c install several times a day. He worked around my schedule and was friendly and reliable. I'm really happy with the product, the price and Clinton and Jonathon!

Tim O.

Called and got a call back. Was told they would charge fifty bucks to appear, but they could not give me an estimate because they don't give estimates over the phone. A big swing and a miss. I tried running some scenarios past the dispatcher but she just kept repeating they never give estimates over the phone. I said, so I could pay for your visit fee and you could estimate it would cost five thousand to install my stove--actually giving me no clue, beforehand. Yet I've read other reviews where it says they charge 209 bucks an hour and that at least gives me a clue. Decided they need to better train their staff.

My response to your response--stating the obvious; that your dispatchers aren't plumbers does not address the need to be able to give a potential customer a clue as to what they will be charged. I can literally call any service but yours and at least get a clue. Something like, well installing a stove usually takes an hour and we charge two hundred for an hour less the appearance fee would have at least given me a clue. Instead we went elsewhere

Patrick H.

Rates are very high. Almost $900 for 4 hours or less time spent. Employee very polite and scheduling was efficient, so if those are important to you then the $200 plus an hour fee may be acceptable .

If I had to do it over I would have chosen the AZ Plumbing Store since their rates are much Cheaper.