Mr. Rooter Plumbing of Waco

Bohica M.

The 2 stars are for the 2 gentleman who worked on my house in the burning sun. The reason they didnt get 5 stars was due to the administration/office. They charged me the day of work. 5 days later they charged me again but quickly refunded the money. I called to find out status after 2 days. They said to call my bank it's out of their hands. I dont think that's right, so now I have to spend 2+ hours on hold for the bank. I should have Mr. Rooter pay my phone bil. It took another 5 day to for the money to return to account. Ladies are unprofessional, and rude.

Publius V.

I needed 2 drains cleaned and a water supply for an ice maker. Their tech arrived with a price book. HE Qouted $198.00 for each drain. The supply line and valve was going somewhere above $500. I told him no. I just wanted service. I did not want to support their corporate vacation.

Pamela T.

They came out to give me an "estimate" for possible leak in the foundation. I explained why I thought there may be a leak based on another plumbing company who had been out. We talked for about 20 minutes. He walked through my house. DID NOT CHECK ANYTHING! he wrote up an estimate based on our conversation! And told me to get a "true estimate" would cost approx $200*

Keith R.

I don't give these people no stars!!! My mom had a issue with here toilets not flushing. They did not come in and pull a toilet at all and run a camera to find the problem like should of first. They said her sewer line out back had roots in the line which it did not. They convinced her that replacing the outside line was the problem. They charged her $5100 to take out a pipe that was clearly fine because I had a different plumber and the city inspector check to see what they were saying was true just to get a professional opinion. They both agreed that the pipes were fine and no roots or even cracks or holes in the old piping, they lied and were dumb enough to leave the evidence were we could find and took pictures, they did a job that did not need to be done at all, then when I called them on there lies , he stuttered and kept saying roots, I even asked him if he had the camera footage of looking at inside pipe or pictures....he did not because he lied and this time he got busted....found out they already had 3 violations in 2019 and I have the paper work.....thank god we were able to cancel the last big check she wrote them.....this time you got busted .... they lie and over charge and take advantage of elderly people who don't understand. I even told them if I was there before they started and told me that root crap lie I would of never had them dig and kick them off the property . The problem was a old cast iron pipe under the house that collapsed ...that's it not the pipe outside cause the rest of the house was draining just fine through it.... so to any one take this advice use other people and not them they are crooked and this time they got caught....Waco tx McGregor tx area ....oh and we called main office to complain and they kept saying they needed proof of power attorney to tell us anymore.....that's funny we were handling this the whole time...but what it is that another plumber went behind there work and said he would of fired his crew for even doing that kind of work they even did that was not needed....I'm glad we were able to expose how dirty they are and that the guy that came to my moms house lied and took advantage of her just to get money and did not even find the problem she had.... end the end we got enough proof they lied and stopped payment on a job that was not even completed

Megan B.

This is the worst plumbing company ever! We bought an older home and were doing some updates and decided to remove a gas heater from the bathroom. In doing so we needed one gas line replaced and brought up to city code, they said they needed to dig a hole under my house to access the pipes. They came out several times with out calling ahead to make sure someone was there to let them in or informing the city housing inspector(who had to approve and sign off on the work) know that they were working and/ or done. During this time they talked us into a new water heater and hooking up the kitchen sink and dishwasher for us. All this while we were waiting for the appointment with the inspector so we could turn the gas on. When the inspector came it failed they used materials that were not up to code even though they had a permit which stated what kind of material and the inspector who told the what materials to use. So the changes it but then left the furnace and the gas meter detached from any piping so when atoms came the threatened to charge us for damage to the meter. The inspector was very mad at this point and went to the main office himself and told them what needed to be done so the company sent out 2 different plumbers who were able to get the job done but the whole thing took over two months when at most is should have taken 2 weeks. PLEASE DO NOT USE THIS PLUMBER!!! Unless you like overpaying for for cheap materials that are not up to code and takes months to complete.

Luke M.

I called Mr. Rooter, requesting to speak to the operations manager. I explained the circumstances of my experience and offered them a chance to rectify the problem or provide insight from a management perspective. What occurred next can only be described as a poor attempt to justify the high price because they had to license and bond so many different plumbers, rather than one independent person - even though I explained that the second plumber was a licensed and bonded professional company - and that the owner came to my home himself to begin assessing the problem. I have since filed a formal complaint with the Texas State Board of Plumbing Examiners. Please, save yourself the hassle and expensive price tag; avoid using this company at all costs.

Diane M.

Beware. Tried posting bad review to their website ... they only allow top reviews. My mother in law used them at the dfw location (same owner) for a clogged toilet. They told her it would cost 28,000.00 to completely replace plumbing line under her home. Went up to 45,000.00 due to more problems. Now, doing repair on home and finding cast iron pipe still to the commodes and tubs! and backfill wasn't filled to today's standard. Tried to call and owner never returned calls until I called the franchise complaint department. Bad customer service. Owner was very rude and not cooperative. Beware beware

Al R.

Waited all morning, no plumber. Got a call that they did not have a technician until following day. Just what I needed another day to waste.
They also had the wrong time scheduled for today.
Too many good tradesmen in Waco who need or want the work to be jerked around.
I'm so upset I left a job-related meeting so I would be home for their plumber.
Never use them again

Morris N.

I had MR to perform a sewer stoppage at a house in Hewitt. The "plumber" said he put 40-60 ' of cable down the line and got soil and had me call the city to check the main sewer line for stoppage. h e left and the City of Hewitt employee determined that their line was completely open. We have not determined where the MR guy put all that cable. MR billed me $198.00 for nothing--I was in the same place as I was before they came on the scene. The sewer line still being plugged, I called another plumber and $183.50 (and in less than an hour) later, all was clear and good. It is obvious that their employees are less than trained at plumbing based on this experience. The "plumber" was talking a lot of trash to me. I would never use Mr. rooter again nor would I recommend them to anyone. Get a real plumber to do the job right the first time. You will be better off the first time, much more quickly, less expensive and with less hassle by avoiding Mr. Rooter and using plumbers who are true plumbing professionals. Stay away from Mr. Rooter!

Stacy L.

The office ladies were very nice and reassuring. I didn't look around for prices because of that. They said it was $485 to check up to 6 lines for a gas leak. Then a worker named Richard came out and had everything backwards on pricing. The permit was supposed to be included and I had a coupon from atmo energy for 20% off. He said atmos was supposed to credit my account. Lol he was wrong. He also said I needed to pay $100 up front for the permit and it wasn't included. So he called and got that strait. Then started to tell me all he was going to do for the $485 was put 15 lbs of pressure in my meter and not look for the leak. He was very rude. Also told me the reason I had a lock on my meter was because the gas company probably thought I was stealing gas. Lol it was because we had a leak. So today I called around and found a company that will charge $105 to find the leak. They were going to send a better worker out but because of Richard and his craziness I decided to call around for pricing. So prices are high. Make sure Richard will not come by your house. Lol They front desk ladies were very nice and comforting. Don't know about quality of work. Oh yeah, he also told me when I asked about does he look under the house for leaks that was also extra on top of the $485 and that he doesn't work for free. Lol