Mr. Rooter Plumbing of Victorville

Carlos I.

Do not call this company you will lose $300 in 30 minutes and leave you with no diagnosis!! They said the charge was for getting the ladder on the roof and Check through the vent to see nothing as expected and to locate the septic tank. Which we had already told them where it was located! The fee was to diagnose and as the technician confirmed he could not see anything and it could be a couple of different issues but not sure. To fully diagnose they would charge $2250.00 and that would not fix anything if broken. The estimates are insane from $10,000 to $30,000 depending on the issue. The pictures sent were pictures of my home. I had to call another company, Roto Rooter, and immediately had the problem resolved and no charge to diagnose! Roto Rooter has people that know what they are doing. Mr.Rooter and Roto Rooter not the same company!!Will report to the business bureau for scamming customers!!

S B.

We found a leak in our garage underneath a water purifier that I was told was not functioning by another plumber. We needed same day service because my husband found the leak to be getting worse. Mr. Rooter assigned a plumber to come out but he got caught up on another service call, so they assigned Jose R. to come out.
Thank goodness for Jose! He explained that the water purifier was indeed working, that is why we never noticed the very hard water in our area. But it was leaking on the back of the unit, it was made by Kenmore so as you can imagine there are no replacement parts available. We were also informed that the leak could burst at any time. It happened to another customer of his. This was the day before July 4 at 5pm in the afternoon so either we waited and prayed it wouldn't burst until Monday. OR Jose installs a brand new system on July 4th.
While it did cost more to get the unit replaced on July 4th my husband and I were not willing to wait. Jose called me back about getting the equipment that night and he had to drive all the way to San Bernardino at 6am to get what he needed but he came installed our new water purifier with a 10 year warranty and then he went home to barbecue. Thank you so much Jose!! I highly recommend Mr. Rooter and Jose R.!!!

Deborah T.

It seems that we get a backup at the worse times.
This year, we decided to have a maintenance clean-out done. While we had a slow draining issue, there was no actual backup. Mr. Rooter sent a tech out within 24 hours. Luke was on time and friendly. After running the snake, Luke showed us what he pulled out. Thank goodness we called before it got worse.
We have used numerous plumbers in the past. We will only be using Mr. Rooter from now on. Friendly, efficient, timely and inexpensive.

XGhoul ..

Service requested was very timely and efficient. The quality was also done professionally.

Value, even then I was cut a break and they reduced it at 1/3rd the normal price.

Problems: Their accounting is abysmal, I am sure they will know who I am given the time and date of this review. They unfairly kept quoting me for a service that I had already paid for and to go even as far to re-enter my old information that I had to pursue the lenders fraud department.

Thankfully, it was resolved, but I don't appreciate the hassle of going through this and if it didn't get solved I was already ready to lawyer up to go to against the blatant fraud being committed by this company, they should fire their accountant.

Kory L.

I had a stoppage at a rental house. My tenant contacted you all to clear the mainline. Your tech came out and ran the snake down the clean out and couldn't get through the blockage. He proceeded to tell my tenant that it was a root that likely collapsed the line. Told her the only way to know is to bring his ""special machine"" that can cut through roots for $1500. Then proceeded to say that if it is collapsed that they would have to dig a 4x4 hole and replace the line and pump the tank for $4500. I called him back playing dumb and he tells me the same song and dance. When I questioned him about why he didn't use the cutter on his snake he was stuttering and knew he had been caught in a lie. I told him that he should be ashamed of himself for trying to take advantage of people. Judging by previous comments this seems to be common practice for this company. Jose you should be ashamed of yourself. By the way... called a REPUTABLE plumber out today, $200 with the same equipment your tech has and what do you know line is CLEAR! Be warned! Do not trust Mr.Rooter, Jose, or his employees!

Heidi K.

Plumber looked at my pipes and said they were too old and still made me pay. When I wrote a bad review they got back to me and said they'd send someone to come try to snake my drain. They sent same guy and he says to me I'll send you a refund if you never call us again. I thought that was rude and pointless but I said fine. Then they never sent refund and I've called and emailed and they say we'll call you back and never do. Bad business practices. Edit: they finally sent refund. Thank you

Pat C.

Oh my god..our much needed kitchen sink plugged...called Mr rooter with quick response recd.Jose Ruiz the plumber responded and was prompt..friendly..knowledgeable and should be plumber of the year...Kitchen is back in business..Thanks to the team

Mary P.

Customer service was great. They answered my call immediately and had someone out within an hour. The technician was nice and professional. The amount he quoted me was the amount I paid. I live in a mobile and am on a septic system. I am always leery about calling a plumber because it always turns out to be expensive. I would highly recommend them to anyone.

Ti R.

Professional service. Skilled worker and trustworthy. Successfully did what another company couldn't. Highly recommended!

David B.

installed a water softener system with 2 inline filters. very clean work and the price was $1,000 less than a competitor. Jovanny was amazing and super friendly. will absolutely use them again.