Mr. Rooter Plumbing of Tucson

Karen H.

We were faced with a major plumbing issue just before Christmas and company arriving...we needed the use of two bathrooms. The tree root problem in our bathroom was proving to be a BIG problem....Rene was great in tackling the issue head on and getting the job done. He was careful and checked every step of the way. He kept us informed when he ran into an issue and let us know his estimated completion date throughout. He stayed late on the day when he had to turn off our water for a period of time to ensure that we were never left without the use of the other bathroom. We really appreciated the care he took in completing the job. Even our dog became a fan....when our Bailey took off after another dog to say hello, Rene ran after him for about a block and brought him home...that is going above and beyond in my book! Thanks to Rene and Mr. Rooter for helping us through this difficult project. And by the way, the work was done just before our company arrived so we did have our bathroom back in time....great job!

A. H.

Me Rooter, thanks but no thanks.
I appreciate the effort, but we won't be using this company anymore.

After repairing a leak in the bathroom which later lead to replacing a ""galvanized pipe"" for over $700.00 worth of work, we experienced that SAME night water pressure failure in the kitchen.

When we called the guys back to check it out Robert said that the problem was unrelated. (Hard to believe.). They offered to replace the sink for free. We don't believe in free service. We left them $20 to pay for the hassle and time to come back.

We went to Home Depot and purchased a new sink for $100 that was the EXACT same model as the old one. We get a call from Robert saying that the sink is incompatible with the house. When I asked what that means and how much it was so that we might go pick it up for him he haughtily replied with a ""I'm a plumber I do this for a living I KNOW WHAT IM TALKING ABOUT"". When my bf was upset we had a misunderstanding and the plumber Robert started yelling at me on the phone phone ""YOU CAN JUST REPLACE IT YOURSELVES.""

They ended up coming back the next day with the part, and the sink was installed.

Unfortunately, I look under the sink to inspect the work, and there's a nice leak..

Okay. Idon't want to bother these guys anymore considering the situation. I feel uncomfortable even calling the company to complain about the provider/consumer customer service so I'll use this medium to hopefully provide insight on this situation.

Anyway, gonna call someone else.

Steven C.

I called the 866 area code number before noon on a Saturday, and was told they would come between 4 and 6 pm. Around 5:50pm, they phoned to say their techs were running late, but we were 2nd in line and would hear back in 20 minutes or so. At 8pm, I phoned and was told all techs were busy, we were still 2nd in line, but they could not promise a visit till the next day. When I expressed dismay that they had not told us sooner, the rep tried to keep me ""on the hook"" by offering a discount if we would schedule a visit for the next day--but the rep would not tell me the amount of the discount. We wound up getting service within two hours by phoning a different plumber, but it was much more expensive than if Mr Rooter had told us earlier in the day that they would not be able to meet their commitment.

In retrospect, I should have been skeptical of a plumbing business that routes you through a call center in another state.

Steven R.

Shon provided amazing service. The water line to our home developed a leak and I had to shut off the main at the street and call for a plumber - fast. Shon arrived earlier than expected and worked hard to restore water to our house. The price was fair and the workmanship top-notch.

Casey H.

Mr. Rooter was great! The service technician came out to unclog my bathtub and couldn't complete the job up to his standards so he didn't take a payment and came back the next day with different tools. The tub is working great now!

I was quoted $79 on the phone to unclog a bathtub and when the man arrived I was quoted $215, however, he honored the $79 that I was previously quoted. I would recommend having the booking staff and technicians communicate quotes before they head out to the worksite, however, I was very thankful they honored the rate.

Thank you, Todd and Mr. Rooter, for a job well done!

Linda S.

This company was very responsive, and really worked to win my business, however they were overpriced.

The L.

Called regarding a main sewer line backing up. Offered a $79 clean out on phone. Appointment scheduled between 11AM and 1PM. Plumber arrived at 6PM! Plumber looked at it and said it would cost $350 to take the toilet off, snake and reseal. Did not consider going from the pipe on the roof. I thought his QUOTE was OVER PRICED. I called Mr. B's Plumbing and Norm quoted $145 +tax! SHAME ON YOU MR. ROOTER for using bait and switch marketing tactics. BEWARE!!!!!

Sant Kaur K.

Their plumbers are well trained, courteous and honest. They usually have to go to their supply house for parts, which unfortunately, makes the job take longer. Other than that, they are fair and do a great job. It would be great to be able to not have to speak to an out of state phone person. Hopefully they will get local CSR in the future.

Desert C.

Don't use Mr. Rooter unless you have all day to sit at home waiting. The first time I called them, the plumber was late. He was very courteous and thorough, though, so I thought I would try them again. The second time I called them, they apparently sent all their plumbers to big, complicated jobs first because nobody every showed up at my house. Don't think that choosing the early 8am -10am window will make any difference because it won't. I think I will take my business elsewhere from now on.

Kris H.

Do not use this group the only thing they have going is that the workers were quite nice to talk with.

We were having issues with are septic system and they came out to take a look. they caused unnecessary damage to the tank to begin with by adding a whole improperly. secondly they claimed that an entire new system was required due to the old system not operation properly. They wanted to charge $17,000 for a new leach field which is significantly more then an entire gravity system should cost!

We called out other contractors who then verified that the leaching system could be cleaned and did not need to be replaced as there was no damage to it. these other contractors informed us that the absolute max for a gravity leach system would have been about $7,000 and our was in a great position so it would have been less then that.

Will never use them again and and if you don't want to pay massive mark ups or for unnecessary repairs i would avoid them as well.