Mr. Rooter Plumbing of Toledo

Brian K.

Phone service was excellent. Appreciate the e-mail updates when a technician was assigned and on the way. Despite being a busy holiday time they were able to get out quickly for our emergency situation. The only downside was that the first truck on-site was not equipped to handle our particular situation, so we had to wait for a second truck to be dispatched. The wait time for that was once again quicker than expected and once on-site that technician understood the problem and resolved it.

Anthony Z.

I had a flood in my basement. On top of that my sewer line was backfilling. As a result I was not able to use the water in my house. So I called Mr rooter to set an appointment. They said they would be here the next day on a Saturday which was nice. At the end of the 2-hour window they gave me for an appointment they called me to tell me they would not be able to make it out that day but that I would absolutely be the very first person on their list the next morning. Again at the end of the 2-hour window they gave me they called to tell me they would not be able to make it out that day. At this point I have not been able to run water in my house for 3 days including the toilet, the shower, laundry, dishwasher etc. These people are unreliable. Do not call them for an appointment. They will not keep it. They will leave you stranded. They are not reliable. I wish there was a way to leave less than one star. These people prey on folks in an emergency as a standard business model. Unacceptable.

Austin T.

Charged $120 for a ""free quote"" to look at a bathtub pipe leak. They unscrewed 4 screws from a board to look at the pipe behind a board. Quoted me two quotes: the ""right way"" and ""wrong way"" (over 5 times the cost of what they verbally quoted me on a prior visit for a separate issue) to resolve the issue. I declined both options but still had to pay for the quote - due to the 4 minutes it took to unscrew the board and put it back.

If you take out a credit line with them (or technically their financial partner), your repair costs will suddenly ballon up to the maximum of your credit limit.

Sarah T.

The workers that came out to my house were very nice, professional and fast to fix my problem. But their manager Adam is terrible. I called 4 days in A row 2-3 times a day to get the video and pictures of the pipes they worked on for my insurance company and they never got back to me. Then randomly after calling for days I am woken up by two men from mr rooter on my roof getting pictures and videos of my pipes because ""they lost the footage"". They did not let me know they were coming, they did not have permission to go on my roof and they did not have permission to come on my property. Called to talk to a manager as to why there were men at my house and did not get a phone call back or response until I called again and threatenes the BBB then all of a sudden im on hold to talk to the manager Adam. He did not apologize for not calling me back for 5 days and blamed everyone else that worked there as to why He didn't call me back.

What's crazy is a I got phone calls and voicemails daily for the last week asking when i Want them to come out to do a $16000 job. So you can call me non stop to get money but can't call me back about videos and pictures from a job that I had already paid for? this company is a big scam, they don't care about you as a customer unless you are giving them money right then and there. Also I got other plumbers and contractors to come out and look at my pipes, they said that it would cost not even a third of what mr rooter quoted me. Huge scam of a company and their manager Adam is terrible at his job and with customers.

G W.

They came out unclog my kitchen sink and during the process damage a pipe that cause a leak so I call the manager to let him know that one of his plumber cause a leak while trying to unclog my sink. He stated to me that I was just trying to get some work done for free .I was stun to here that, this is how a manager respond to a paying customer. Ok mr. rooter that's the last time you will here from me. Buyer beware , used car salesman


I wouldn't call mr. rooter nothing in toledo ohio

Dawn M.

I live across the state line in Michigan. When I called to set up an appointment I made sure they knew this. I was assured they service this area. Technician arrived on time, we talked about my backed up floor drain and he gave me a price of $900-something to hydro clean the drains. When I hesitated, he dropped it to 675 or so. I reluctantly agreed & he said he had to ""get gas for his truck then go back and get a different truck because he didn't have the right equipment"" to do this job. Said would take about half hr. An hour and a half later I called, then had to wait for a manager to call me back. When he did, I was told the tech would be there in an hour, that a truck was down and that he would drop another $40 off the price. 15 mins later I got a call from the receptionist stating ""you have to call Mr Rooter of Michigan. We don't go out that way."" I said, what are you talking about, you were already here?? She said yes, but we're not coming back. What a horrible way to do business. I wasted many hours of my day waiting for these jerks.

Christopher G.

I would have given this organization a zero but they never showed up so could not rate their service. Asked for emergency service due to having a gas leak and three days later they called and said they now had a technician available.
Initially had to badger them to get updates but by the second day they were calling with updates ""the technician was still busy. We waited around for three days.
If you need help, do not use Rooter Organization. If you have nothing but free I guess you could try your luck.

Kandyce R.

Two stars because the receptionist was so sweet and professional when we called to clarify a complaint! The manager (Brian, Brad? Not sure. He wouldn't repeat his name when asked.) was very unprofessional. Admittedly my husband was upset and dropped some profanities but his tone was level so it's not like he was popping off on the guy who spoke to him like it was a school yard fight and ended up hanging up on him. They overcharged, didn't thoroughly explain the charges, and did not show the video footage upon request. Rather, the tech said ""well, I just put everything away..."" when my husband requested to see it. Go somewhere else instead.

Brian P.

Had 2 guys come out to replace less than 7 feet of pvc piping and have them mount it against my wall. They gave me a estimate of $680. I thought they were mistaken but they confirmed it would be that much. After I showed them the way out of the house they knocked on my door 2 minutes later and said they could do it for 400 dollars. I told them absolutely not. These people are out here to gouge the people and pocket as much money from you as they possibly can. There's no doubt they are absolutely trying to take advantage of their customers. I called another plumbing company to come out and they did the job for 285. These crooks at mr rooter were literally charging me way over double the amount than the other plumbers. I would never recommend their services and will be following up with the bbb.

Dennis C.

First they don't arrive even close to an hour as stated in their advertisement ,in my case they never arrived. It would have been nice for a call stating that there was a problem. If there was a half star that's what I give them. I should have check yelp before relying on their advertising.