Mr. Rooter Plumbing of Toledo

M J.

I called them out for a floor drain that was plugged. They were scheduled for the first job the following day. They showed up just before noon. The tech painted a picture that it would take a hydro jet over a cable to get the job done. He quoted almost $700 and had me sign some forms on an ipad. He did give me a coupon that got it down to $625. Reading the fine print on the ipad would have taken longer than the job itself. Between the sales pitch, setting up the job, completing the job and putting his equipment away, it was 45 minutes. After the fact, I called a competitor and was quoted $135 per hour. PLEASE learn from me. Save your money and call someone/anyone else. I gave them 1 star because the did get the drain unclogged.

Joe S.

I got scammed by these guys. Plan on a hard upsell for their 'waterjet' service. The service guy told me 'from the house to the street is clear', then later told me that was where the clog was, and he could only get to it using their 'waterjet'. Also - it cost me $900 to get the drain cleaned. After it was over, I did some research online, and found out $900 was pretty 'normal' for a service call from these guys. I would not use this company again.

Lynda H.

Mr Rooter was called to repair/replace broken sewer drains under home with slab floor. They said a concrete saw would be used to access pipes. Next thing they have a jack hammer which is shaking whole house. In doing all this my HVAC ducts were broken and the vent duct for my dryer was crushed. Spray foam was used around pieces used to repair HVAC ducts. This seeped into pipes and clogged them shut. The dryer vent is still partially clogged even after their repair. My fiberglass shower had to be removed to access pipes under it. The workers lost some of bushings for the glass door. It does not close properly. I will have to order new ones from the company. When reinstalling kitchensink the old air vent was reused and consequently failed, causing sewer gas to leak into kitchen. The Rooter man denied reusing old vent . I had to replace it myself. Door to bathroom was gouged badly. They did reimburse me for a new door. Now I have to pay for finishing door and installation. This company is probably very good at unclogging pipes and minor jobs. After paying them thousands and thousands of dollars, I don't recommend them for any major repair. Careless and rude workers. Neighbor complained to me there were cigarette butts in his bushes.

Charles H.

Had some plumbing issues yesterday so caller Mr Rooter and they could not guarantee to come out as it was later but they scheduled me the next day between 10:00 and 12 noon. I got a call about 11:45 saying they were running late. Got another call about 1:00, same thing. Then another call around 2:00 or so, same story. Then a little after 4:00 I called them and then they told me they cannot come out at all, and they never bothered to contact me to let me know . What a lousy way to run a business. They asked me if I wanted to re-schedule for the next day----- are you kidding me ? Why would I want to do any business with a company that in my opinion is not reputable and has awful customer relations ! I will NEVER call them again and I will NEVER recommend them to anyone.

Mary M.

I had Mr. Rooter out in October to have the main drain in the house cleared. We were having the same problem today so I called Mr. Rooter back. Lisa answered the phone and was extremely helpful and apologetic with our issue. The technician came out fast, within an hour of my call, and re-cleared the main drain honoring their warranty! Thank you for doing what you say you will!

Bobcat437 ..

Worst experience ever. Cancelled the first appointment and never showed for the second. I called to complain while waiting all day the second day and the receptionist got an attitude with me. I will NEVER deal with this company again.

Niki K.

Bad experience (after previous okay experience) with Mr. Rooter of Toledo to share. Short version: Made an appointment, they didn't show. Long version: Water was streaming out of our wall, we made an appointment in the morning for a plumber between 4-6pm, we called them at 5:30 to check the status of our appointment, the said they were on the way, we called again at 6:15, they said they were on the way, we called again at 7:15, they said it got too late, so they couldn't come. If Mr. Rooter was up front with us, we could have gotten another appointment with another company, but now we have to pay a 24 hour emergency company to come and repair the pipe as water pours out of our wall. Avoid this company.

Susan S.

First off, I must say that the people who answer the phone at Mr Rooter are extremely pleasant and professional. It was no problem when I asked to change the appointment window (two-hour window) and to reschedule my appointment for the next day. I spoke with several people during the scheduling process and all were extremely pleasant.

Second, Patrick, the technician, showed up exactly as scheduled. He was extremely professional and gave me an estimate that I agreed to before he began the repair work. He successfully fixed a toilet, resolved a water pressure issue, and installed a new shower head. He also pointed out an issue that could require service in the future. I opted not to have it done immediately.

I think the price was reasonable based upon work performed.

I would recommend Mr Rooter and wouldn't hesitate to contact this business again.

Sean D.

DONT WASTE YOUR TIME OR MONEY, they deserve 0 stars !!! Scam artists, they came out and quoted 625.00 to change an outside faucet. When I laughed at 625.00 he dropped the price to 400.00, then dropped to 300.00 to which I still rejected . I called a competitor and got it done for 150.00.

Laura T.

Used Mr Rooter when we first bought our house back in 2015 and paid around $275 to have our drain snaked from tree roots. Was satisfied with the job they did. They also gave me a $50 off coupon to use next time they came. Fortunately did not need them until now 2017. Called them out and they gave us an estimate of $407 to snake our drain. Absolutely insane. Sorry those prices are too astronomical for this family. We called someone else local who came out within the hour and charged us around $150, definitely much more affordable.