Mr. Rooter Plumbing of The Oakland-Berkeley Area

Nara C.

We had a drain back up emergency and with all of the recent storming, every place I called was booked for at least the day or two. They were able to get a technician out to me same day and give me a very reasonable quote!
The technician (Scott) was very pleasant and helpful. They made my day!
Thanks!

Matthew L.

Called and Sergio was here in under 20 minutes to replace a broken sump pump. Basement was flooding fast and he just came on over and took care of business. I will definitely call again when I have plumbing needs.

Girlz M.

The two good things about Mr. Rooter are: Carl (a master plumber) was showed up in a couple of hours on a Saturday and the dispatcher who took the call was pleasant. Now for questionable issues:
Earlier this month, I totally remodeled my upstairs tenant's bathroom -- tile surround, new tile floor and reinstalled toilet. The tenant on the lower floor noticed his ceiling was discolored directly where the upper unit's toilet is. We assessed the problem and it looked like toilet seepage and a possible clog.
Carl takes a look at the situation and says clearing the clog would require a second person and additional equipment. The estimate was $400-$500. I asked if he could take up the toilet to make sure it was seated correctly with a wax ring, check for a flange problem -- specifically check out the toilet. Carl did not agree the brown seepage on the first floor tenant was from the toilet. At the end of our time, he filled me almost $200 for just showing up (I received a $20 discount --so the final bill was $180). Another plumbing company fixed the problem (the toilet was the problem).
Sadly I must agree with Ben S. they charge you an unbelieveable high rate for not fixing or diagnosing the problem.

Red L.

Just a quick shout out to Carl Searle who came out today to snake our shower. He was really nice and even gave us advice on how to fix the problem ourselves before he started work. I didn't give 5 stars because he didn't have the biokleen product in his truck so couldn't buy it from him (to his credit: he did offer to drop it off on his way home). Also the receptionist wasn't the most professional but she did fit me in with less than 24hr notice.

Devon M.

A pill bottle got stuck in our toilet and I ended up paying $480.37 to get it removed! After speaking with friends that are contractors and plumbers on the East Coast I was told it should have cost between $125-$250. I am disappointed that I was charged SOOOO much! I would look for a cheaper option in the future.

Raquel C.

I am a property owner in oakland and need occasional work done on rentals. ...I only wish the proffesionalism of the plumbers was as good as the office staff.

Not quite sure I will be using this service again.

G W.

Excellent, fast and professional service. Chris arrived on time (early truth be told), explained everything and even made sure to be careful around the landscaping. Very satisfied with their service overall.

Deborah P.

Long story short, Mr. Rooter SAVED ME A TON OF MONEY!!!!! I had a plumbing prob and called a company that gave me an estimate of $2300 to repair my problem. ""Your pump is shot and this was done wrong"" etc. This estimate was worth a second opinion. A friend referred me to Mr. Rooter. Steve Ferguson, the owner, came out promptly and diagnosed our problem as something entirely different. A switch was malfunctioning versus the whole pump but any anyway. Spencer the technician came out and did a great job. He was on time, cleaned up thoroughly, dealt with our annoying dog and more. My problem cost me $700 vs. $2300. I really appreciated their service and will use them again. I highly recommend them!

Alex S.

I didn't even get to the plumbers because the woman representative who answered the call was so horrible. If I could give these guys a zero I would.

I called a competitive company after and got the best customer service!

It doesn't take a lot to be nice to people calling to give you business. Train your representatives who initially answer the phone to treat people like human beings.

Mike S.

Mr Rooter was 2 hours late. The tech did not want to go under my house. He said his machine was too big. I will never call Mr Rooter again. Too bad you have to give one star, I would give them zero.
I called E-Z plumbing, Percy came out and worked his butt off. I highly recommend E-Z and Percy.