Mr. Rooter Plumbing of The Oakland-Berkeley Area

Shariff O.

Pros: Quick response, and they came out to provide a free estimate the same day. They wore booties in the house which was nice of them. And they thoroughly explained what they needed to do and how much each step of the job would cost.

Cons: Price, plain and simple. The quote they gave us to fix a trap and a supply line was upwards of $450. And hearing the cost breakdown for parts and labor just sounded ridiculous, and I'm barely a plumbing novice. They were going to charge us something like $50 for one of the washers! They charge by the job not by the hour, and things rack up fast if you have a few minor things that all need doing.

After calling a couple of other places I found someone in Berkeley who did the work for a third of the price. Maybe this is an unfair review because I have the feeling that with Mr Rooter you are paying for response time. It took a few days with the plumber we ended up going with to fit us into his schedule, but that was fine with us since the work wasn't urgent.

Alan R.

Courteous, professional, thorough. Did not try to sell me any extras. They came at the agreed time and did the job for the quoted price. I used them for clearing a sewer main, not any in-house plumbing, which I can do myself. I will use them again.

roompah r.

I have always felt confidant with these local plumbers. I went to High School with Steve and Sandy's sons, Scott and Spencer and was so happy to have them show up at my door when I had my first home owner's emergency. They always walk me through what has to be done, and when it's all over, everything is clean, tight and working perfectly. We just had a tankless water heater installed and the job went exactly as planned and even when I needed a minor follow up visit, they were happy to help me the very next day! Love it! Friendly, family oriented, reliable and always willing to pet the dogs even when they are barking!

Mike M.

Organized, ""professional"" and extraordinarily expensive. A couple of weeks ago they wanted to charge $500 for $20 parts and 1hour of labor to replace a P trap and tail pipe? They also recommended replacing solid parts because ""someday"" they would corrode.
They use a book to determine their ""standard"" price regardless of how easy a job is. Each part replaced gets a full price, even if the assembly is already in pieces and the additional cost should only be for the part. ie they effectively double charge for labor.
Get estimates and save yourself 50% or more. I think this company exploits customers who are in urgent situations and have no or little knowledge, but they wear nice uniforms and have nice trucks and make an orderly presentation so people think they must be giving a fair price. Not true.

Get several estimates!!! We got the job done for $60. Michael Your Plumber in Berkeley and Women's Plumbing Repair are both MUCH more reasonable.

patricia s.

As the plumber was leaving just now, I told him what great news the result of his estimate was, and laughingly added that I should put it in writing for him to clip onto his dashboard to see often - he agreed that it was rare for someone to be happy when the plumber came, and why not put it on YELP. That's right - 5 stars This is my second service experience with them, and was a sump pump issue. The first was a firehose-like kitchen faucet incident, at which time I was so pleased I signed up for the the lifetime contract. Today just validated the value of that decision. Something I am especially impressed with is their willingness to explain every possible solution to a problem so you can make an informed decision - They're the best!

Anna N.

We had one of those ""crisis"" situations happen with sewage backing up into the tub and they were able to come out within hours and fix the problem efficiently and effectively. While I won't tell you it was ""cheap"" - services were reasonably priced and he offered me choices in how I wanted to proceed.

They were professional, courteous and got the job done when they said they would. They even were able to show up a little early for me!

One of the best experiences I've had with a ""rooter"" service ever.

Mike K.

I just went through a sewer pipe hell. Just finding a conractor who would talk about specifics, options and strategies with me was very difficult. One company sent out a guy with the wrong tools even though I specifically told his dispatcher what to bring. Anyway, Mr. Rooter (Berkeley location) was highly recommended to me by my favorite plumber, and they did not disappoint. Scott was friendly, knowledgeable and efficient. He fixed my problem and gave me a lower bid than the competition on some follow-up work. I wouldn't call anyone else for drain cleaning services.

Lynne W.

Oh, I'm so sad. I've called these guys a few times and they were mostly okay. I will also say that they were really really expensive and the last guy broke a pipe he said was old and then charged me for it and also for the labor to fix it. I paid $300 for an ""advantage agreement"" that would make it cheaper next time, supposedly.

And then I found out the owner gave a big donation to support Prop 8. I can't possibly give my money to a business that uses that money to take away other people's constitutional rights. So I wasted $300. This is all very depressing.

Michele M.

Steve and Sandy Fergeson are top notch professionals!
Their team always delivers outstanding service with a smile (and clean shoes too). They run their business with impeccable levels of integrity and honesty and are a great model for other business owners.

I would highly recommend them to any individual or business with plumbing challenges as they get the job done right!
Sincerely,
Michele Molitor
Nectar Consulting, Inc.

Chongo B.

Polite, prompt, and meticulous. What's not to love?

Jorge was friendly, managed expectations well, and solved my problem quickly. I am definitely using these guys again.