Mr. Rooter Plumbing of Tacoma

Rory C.

Tanner arrived and was very professional and explained all the options . His diligence ans obvious skill had the clog fixed in no time .

Sherica K.

Loved that they showed up in a mask as safety is priority. Mr. Scott was friendly and on top of the problem in no time. We needed emergency plumbing service and the tech completed the job quickly with 100% satisfaction. These are the folks to call if you need quick, friendly and affordable service.

Clara D.

My sewer was broken during a fence installation. It was a Sunday, we were basically in lockdown due to COVID, and companies weren't very responsive. Fortunately, these guys could come out same-day and we had someone at the house within a couple hours. He was very nice, reassuring, and seemed to be trying his hardest to get me the best price. He mentioned how COVID was slashing prices so I was getting ""the best deal he's seen"". I was deciding whether to sign the paperwork and thought to ask what the whole sewer replacement would cost as I was very certain we would end up having to replace the whole line. I was told he could not provide me a quote at that time but that their policy is ""when you start work with us, and we find out there's more wrong, we discount additional work you do with us"". I asked him for a ballpark quote for the whole line and he said 9k-12k, but that it would likely be on the low end because of the discounts. He suggested I get a loan through Synchrony for the ""max"" amount I'd likely be paying if the whole line needed to be replaced, which he stated would be 10k. I noted the portion on the paperwork that stated I had up to 3 days to back out. He told me the earliest someone would come out was Monday afternoon but that more likely it would be Tuesday morning. I decided to sign it and rely on being able to back out Monday afternoon if I could get another quote in time, as I was very worried about not getting anyone else out in time especially with the tightening COVID restrictions. I ended up getting another quote that evening for the whole sewer replacement at 8.7k, but with a private contractor. I decided I would likely still go with Mr. Rooter based on the ballpark estimate they gave me, but that I wanted a firm estimate for the full sewer work before moving ahead. It was Sunday evening at that point and I planned to call Monday morning for the quote.
Monday morning rolls around and I wake up to work being done on the sewer outside. I had absolutely no notice whatsoever and I also did NOT consent to the work starting. I felt it was too late for me to stop them and hoped I wouldn't need a full sewer line replacement. I ended up needing one
I was readying myself for a 10K bill. I get the final quote and it was over 13k (pre-tax) for around 50' of pipe. I asked about the discounts, he said they were applied, and I told him I wanted to wait and get quotes from other companies. He told me ""the hole we dug to get to the sewer alone costs $4800"" and that if I were to go with someone else, I would be paying that at a minimum. The tech ended up ""talking to his supervisor and knocking off 1k"".
Moving forward to the actual replacement. I was never given notice when they came by to perform work, which was like 5 times. We had to ask the employees working what they were even doing/ what the status was/ what the overall timeline was.
I'm finally leaving this review because Ken C reached out to me after I left an internal review stating I felt misled and wanted financial compensation (5/18). I told him what I feel owed is the difference between what the final cost was and the maximum I was told I would pay- which was 10k (so $2,218). I realized I had also not been sent my final bill and asked him to provide that. Long story short, thanks to the front desk and some back and forth (as I was given the wrong invoice at first), I finally received my final bill today. Yes, that's almost a month after I asked Ken for it.
Between never knowing when they were performing work (and not consenting to the work even beginning), being lied to/ misled about extra deductions once more work happens, having a ballpark estimate entice me into working with them instead of being provided a full estimate like I requested, and finally not receiving my real bill until 45 days after the service was performed, I can safely say that I will never work nor recommend this place.

Mike W.

They showed up right on time. They worked quickly and did a great job.

Frankie W.

Plumber was quick, professional and helpful. Like other reviewers, I would echo the wish that their pricing structure wasn't at the high end for standard plumbing rates.

Alex M.

Called on a Friday for assistance clearing a drain at a property I manage. They came and did the job with no fuss or muss. I've done business with Mr Rooter previously and knew they would do a competent job. It would be nice if I didn't have to pay near the very top end of what would be considered 'standard rates' for this type of work. The local TV commercial says they charge reasonable rates, but in reality they are higher end rates.

Pam M.

We have used Mr. Rooter several times for our small apartment unit we own and live in ourselves. They have always been very responsive and make our renters and me, very happy. We travel extensively and have had to call them from California- I know I can trust them to take care of any emergencies. Mr. Rooter is the only company we will use.

Laurie S.

I used these guys in 2005 for a water heater issue and they did a great job then. I would definitely hire these folk again.

Sunday evening my kitchen and utility room sink started backing up, we figured it to be a simple clog that could be snaked so we made due and I began the annoying process of calling for a plumber on Monday morning.

Most places either wanted to charge me as a emergency call or I'd have to wait until Wednesday or even Friday. Then I recalled that we used Mr. Rooter prior and gave them a call, once again it was a great decision, they were able to get me on the schedule for the next day. So yesterday Chris arrives and went right to work. While working on our utility room sink the trap broke. Keeping in mind our house is rather older and things break however, rather than complain, add to our bill or put any delay on the work Chris politely excused himself and off to LOWES to purchase a new trap, returned and completed the work. Once the utility room was finished he proceeded to the kitchen and oh heck if for some reason while working on that sink the faucet broke off. Once again no complaints, no owner blame and no delay, he just simply excused himself and off to get a new faucet. When all the work was finished he made sure everything was tidy and made sure all the parts working and we were satisfied.
I'd like to actually give an extra atta boy pat on the shoulder to Chris, from start to finish he was polite, quite, neat, informative and professional. He came in with dirt free slip on shoe slippers, explained everything, gave a bid. I approved the bid and to work he went and even through two unforeseen cliches he remained professional and stayed in the bid. I now have these guys in my contacts under plumber so if we should need work done again that I won't think twice I'll just call Mr. Rooter.

Allen Q.

Had them out to replace my water heater and the overflow valve leaked for quite some time. Just had them back out today and the tech left without saying a word. I waited for a couple hours to take showers and still no hot water so I went to check his work. The guy forgot to turn the breaker back on so we don't have any hot water still and all the kids are coming back from practice with school in the morning. Slackers, should pay more attention to the impact of their actions on their customers lives.

Bert P.

Initially, I had them come out and had them tell me why the sewer was backing up. The first guy came and tried to run a snake down from the master bathroom which I had currently torn apart for remodeling. The service guy informed me his snake would only go through a little ways. Then he said that he was going have to have someone come out with a sewer camera to see why he could not get it to go through. I had asked him about how much was that going to cost and I was told it could be as high as $1,500. I told the guy to forget it as I will find another plumbing company to come out. When the guy with the camera came he could not get it past a 90 degree elbow. He stated it would have to have another person come out and locate the access in the front of the house.

When that guy came and informed me there was now access outside. I ascertained how much it would cost to put one in. He stated about $450. So I had the work done, but not until 2 days later. Meanwhile I was still having in sewer problems getting toilets to flush.

So in hopes of expediting this process, I dug the hole so the guy could get to the repairing of the line sooner. After digging the hole where I could get to the drain pipe, I left it alone for the guy to finish when he came back. Not sure why it was done, but as I dug I found the water supply line with a shutoff valve 4ft down. Why there was a valve down there, I do not know. It was probably done with my wife's brother built the house.

Now the guy came to insert the sewer access. When he was finished the guy with the camera would come back and snake the camera down the sewage pipe. Approximately 8.5ft later at an elbow the pipe was broken and sewage was getting caught up on it. Now we had a particular reason as to why the sewage was backing up.

Next day a worker came out dug the trench to get to that pipe. Approximately 9 hours later the pipe was fixed. This time we left the trench open until the camera guy came back. Later that same day, the camera guy came back and I observed the process begin. It was good pipe for approximately 5 feet after the elbow where the pipe was initially busted. Then we could see the pipe collapsing on itself. We were able to get the camera by the collapsing area, but that area was approximately 60 feet long. He continued to run the camera further down the pipe until he came to an area where it looked like a larger piece of the pipe had totally busted and turned 90 degrees. Now this is approximately 142 feet out. He was able to get the camera to continue and we could see what our sewer pipe ran into the city's sewer system.

Now, they had told us that the job with cost approximately $11,000 to get the repair done. I told them I needed to get someone else out here and give us an estimate. The price was reduced to $8,000 and when I called a friend of mine who was a plumber had told me that was a good price. So we started the process of digging and repairing all pipe all the way down to that broken piece of pipe.

It turned out that where the broken piece of pipe was, it was the drain pipe of the house next door who had cut into our pipe and cemented in place. Now, they told me it would up the price would definitely go back up to $11,000. I was told the neighbor would have to front another $3,000 on top of what they were trying to increase mine to. I told them they could pack up and go home as I would get another plumbing service to come and finish. They dropped our price back down to the $8,000 that was originally quoted.

Then, when one of the workers came up to me, he explained that the neighbor was being charged another $3,000 for having to dig the hole. I tried to talk them out of it as the neighbor was an elderly lady who had lost her husband recently. It was a no go. I still feel bad about that. They were already digging the hole for me and then they charged her for the same hole they were digging for me. I thought that was kind of sucky.

They had to cut a path into my driveway to dig out for the sewer pipe. Near the end of the job I was told they would not replace the cement in the driveway. This was another failure to communicate with the customer. So all in all, I think this will be another company who will not make their way to our residence in the future.