Mr. Rooter Plumbing of St. Louis

Keren S.

Keith from Mr. Rooter was great!
He was early on my appointment which was great!
He had to remove a toilet and replace it with a new one.
It was 90 degrees outside, but I did my best to keep him cool.
Hard work putting in a heavy ceramic toilet. I have used Mr. Rooter
Before, and they are 5 stars on my list.
Keep up the exceptional work!

Alexis H.

I needed assistance with drain in the basement that caused water to come up whenever it rained. The technician slightly made the situation seem small although it was frustrating to me. Took him about 20 minutes to let me know that there were roots within the system that could possibly be the problem while stating they were small as if they couldn't possibly be the problem. However, I figured, what do I have to lose other than $230 to get them cut down. Fortunately, the roots were indeed the problem as it has rained numerous times and the rain hasn't had any effect on my basement since.

Charlie H.

I would give this company 0 starts if possible. I scheduled an appointment with them today to check a drain issue. I received an email confirming the appointment and then confirming another stating the technician was on his way. After waiting hours I called to see where the technician was. I was ensured he was finishing up a job and would be here shortly. I then received a call stating he wasn't actually finishing up his job and they wanted to reschedule the appointment. I wasted an entire afternoon waiting for someone that didn't show and could have easily had another company out to complete the task. Don't schedule unless you have unlimited time to wait for this unreliable organization.

Johannah F.

Great experience. After coming home to a flooded basement on Christmas evening, called Mr. Rooter to clear a blockage. Cody was pleasant, helpful, and quickly fixed our blockage. At a stressful time, it was great to have an affordable easy resolution to a nightmare situation. Would recommend service to others. It did take a little while to get here but once he got here it was a quick fix, so worth the wait. Drain was clear and water turned back on the evening of the 26th.

Kelly P.

Had an amazing experience today with one of your plumbers. His name was John and when he stopped by yesterday to fix our bath tub valve, he said that the screw was stripped and it would be much more expensive for him to remove. We told him that we'd try to remove it ourselves and he was kind enough to leave his number to walk us through the process when we got the screw off. Today, when I got the stripped screw off, we called and he was so patient and walked us through the whole thing. I can tell you that I will for sure be calling Mr. Rooter the next time we need plumbing service because John went out of his way to help us.

Kathy C.

This time I used Mr. Rooter to replace stack pipes. After three times work, they finally finished their job as they said. Then they asked me pay the balance. But this project included an inspection. I required to pay after passing the inspection. They insisted that they have finished their job and asked me to pay. But for customers, the quote they gave me including inspection, which is also really required. Before inspection, how could I know they really finished the project? After a long struggling, I have to pay part of my balance and they scheduled an inspection. But after inspection, the inspector didn't leave any proof, so I didn't know whether it was passed or not. But they called me back asking me to pay the balance. I of course asked a proof to show that the inspection has been passed. They told me they can access some system and screen the proof for me. I accepted and told them after receiving their ""screening proof"", I will pay immediately. But after one month, I didn't hear anything from this company. Today, they finally called me back, asking me to pay the balance. I have to ask where is my proof of inspection? They told me they could do nothing before I paid. That is what I got after one month waiting. I really could not understand what they were thinking during the past month and I do not know what they are trying to avoid or hide something. I hired this company because I would like to spend more money to hire a licensed and insured company to do the project legally step by step, trying to avoid troubles in future. But it seems I am wrong. I think as a customer, it is quite normal to pay the balance after everything is legally finished. Based on their behavior, after paying the balance, I don't know whether I could get my proof successfully. I don't know without any proof, whether I would have some troubles in the future? I do not know without proof, why I need to pay another hundred dollars for permit and inspection.

Carrie N.

Thank you Mike of Mr. Rooter for saving the day! My drains are flowing once again and you guys cleaned the mess, to boot. Thanks for the great service! I put you on my phone contacts.

John S.

Mr. Rooter cleared our kitchen drain today and did a great job. They were here for about 40 minutes and after they left you couldn't even tell they had been here. Cody did a great job. Very courteous and very professional.

Jane S.

Cody showed up at my house and was very professional in
unclogging my drain. He was neat, quick and effective. I would
use them again.

Michael F.

Everyone was nice. But the phone person said they can't give a general quote over the phone. But your technician told me a quote right away. It's a sham $288 to snake a clogged bathroom drain. I will not use this overly expensive service again.