Mr. Rooter Plumbing of St. Louis

Charles ..

Plumber arrived as promised, after looking at the problem he did not have the proper tools. He was sorry but said he could not fix it. I had to call another plumbing company how hopefully will be able to fix my problem.

Monica H.

Professional, Honest, Fair Pricing, and communication which is key from the appointment, to the estimate, job being completed, and next steps to be taken if needed.

Mydjsoundlights G.

Let's start with the super professional and approachable receptionist. it is a total pleasure every time I call.
* On Spot Services.
* Fixed first time around.
* Affordable competitive prices.
* Detailed explanation of what they are doing and why.
* Very knowledge senior technicians.
* Well trained young technicians ( don't let their age fool you) they do know the latest codes and how to deal very well with challenging clients like me (Military Retired) :)

Bottom Line , don't waste time calling others. Call Mr. Rooter and consider the job done .

Thank You
Hector
Primm, ST

Becky L.

WAY TOO EXPENSIVE. $350 for an easy 20 minute job. Most of the time they were here (about an hour), they spent trying to find other things I might want to have done. Ridiculous

Kevin W.

Had a leaky bathtub faucet that I couldn't get fixed right. Mr. Rooter was able to get a tech(Paul) out to us at our convenience who was able to fix it quickly and explained exactly what the issue was. Fast and efficient!

Ken B.

It would be a BIG mistake to call this company for anything. Big time
scammers. They only want your money. Their mission statement is a
complete lie. Fair and honest they are not. After my wife paid $185
to replace a pee trap, I could not get ahold of any one to discuss my issue's.
As asked for the managers name and they could not give it to me. I went to
the office and no one answered the door. Once they got my money they said see you later sucker. Don't call Kirkwood Plumbing or Mr. Rooter. Its the God's truth. Big time scammers.

Ken B.
Kirkwood, MO.

David G.

These guys were very good to deal with. They came out within a day of contact to give an estimate and stayed in contact with us to come back and finish the job the day it was ready for their end. I was impressed with Eric, Garrett and the guys with them. It wasn't at all inexpensive but they were fair and very courteous and professional for the entire process, answering and explaining all questions. Definitely would work with them again.

Mary G.

Had a great experience with Mr Rooter.
I had a blocked drain in my basement. Mr Rooter sent out Corey Woods. This guy kept me informed on every step of the way even showing me video of the roots growing in Mr pipes which were causing my obstruction. I can't say enough good things about this plumber. He fixed the issue in a timely manner and I felt the charges were reasonable since they had to high power flush the main pipe to clear it.

Cheryl B.

Called for cleaning my sewer line. Would not provide a price in advance. Upon arrival, they told me the only way to clear the line was with a hydro blast type cleaning (without trying a standard method) at $750. Reluctantly I agreed, only to be told after 10 minutes of attempting to clear the line, that I needed $7000 in repairs. They presented me an estimate, with a 30% discount IF I signed immediately.
Of course I did not. However they still charged me $750 for clearing the line! (Later, after complaining about the charge they refunded $150. That is still $600 for a service they didn't complete!)
The customer service rep was so understanding and compassionate, I actually considered using them. Then I read the contract! There is a clause that allows the company to withdraw funds from your checking account if there are extra charges!! IF you decide to use this company, READ THE CONTRACT!
A second estimate was $2000 less. I would avoid this company at all costs.

Nick P.

A very nice young man who showed up on time to snake the kitchen line and did this at the price he said he would.
no complaints there.

however I was left with the uncomfortable impression that the company has incentivized him to upsell... not necessarily a horrible thing.... but when the kitchen stack clean out blockage was removed (thank you) he then ran a camera into the PVC/2 inch cast-iron pipes and initially strongly stated that the camera clearly showed that the cast-iron pipes were broken/damaged and that the water was draining under the foundation.

then, after running the hose through the clean out while simultaneously running the camera, the sludge moved through the system and started to show -from my perspective- that the 2 inch cast-iron pipes were functioning properly.
but that is my unprofessional opinion

we did flush the toilet, and with the camera we could see the water running successfully out to the main line as it should have been.

since there has never been any blockage experienced from the toilets, and the only blockage was from the kitchen stack, we then kept running water and filming.
the water worked its way nicely...all the way out to the Sewer system ...

after everything seemed to be working perfectly, I was then offered a pressure cleaning (which seem to contradict the early diagnosis that the pipes were broken)

obviously, statements that leave you with the impression water...filled with waste... is pouring out underneath your foundation and that you could be facing $5,000 to $10,000 worth of work to replace the pipes...Creates some serious anxiety...

and Again concluded with been offered a pressure cleaning only after it became apparent that there were no broken pipes
( I say apparent not knowing 100% that there are no broken pipes but everything's Is working....) we ran the hose for about five minutes more, with the camera, and the longer the water ran, the more we could see the sludge clearing

I was also told that the mainline P-trap underneath the concrete was a code violation and a serious problem

it's my understanding that the main line P-trap (Underneath the basement floor) is actually per code. I am assuming it's a way of keeping methane from working its way into your house ... just like the P-trap underneath the sink ...The mainline P-trap combined with the exhaust stack that runs to the roof ...I called another plumber to ask and confirm my thoughts and they said that of course when you run a camera through your clean out underneath the kitchen stack that you would see the camera go through water and then come back out ...that's the P-trap and not a code violation.

I don't think I've explained this really well

but I hope it makes some sense:
that I felt I was being deceived

it's not clear to me that the young man was a man of bad character i

t is my assumption that ownership has played a part in either pushing or greatly incentivizing their technician to find more work at each call...more than the $425 I was charged to snake my line

I was happy to pay the $425

I'm very disappointed in the strong possibility that I was deceived combined with the current world that is filled, now, with individuals who see truth as relative and whose moral compass is broken

while I might've saved myself $10,000 I am sure that there are others who will not and it is my hope that this review might help someone else not experience what I have experienced... needless fear, anxiety, and the ""near miss"" of being scammed.

Don't sign for anything other than the service you called about without a second or even third professional opinion!

and check the BBB if you think this is a one-off!