Mr. Rooter Plumbing of Spokane

Ann W.

I will start with I did not actually use their plumbing service. I couldn't get past the receptionist. The ad states upfront pricing. However, they charge $40 to come out and ""assess"" the issue before they will tell you a price. I know the work that needs to be done, a secondary line cleaning (ie kitchen drain.) I guess their idea of upfront is to let you know they will be charging you $40 to do a bid.

Bill B.

FANTASTIC!!
Our Business had an issue with 2 of the toilets backing up and flooding our inside office. Called them and they took care of the issues in the best fastest way i could have imagined!! They even came on Saturday Afternoon.
Highly recommend MR ROOTER!!

J'Ann T.

Landon came out to our home, due to a backup. Was extremely helpful and knowledgable. Very professional and got our house functioning properly! Thank you Landon!

Terryl J.

We had one of their technicians out trying to diagnose a high-pressure reading in a hose bib.

He crawled under the House and informed us there is no water shut off (mind you this is a two-year-old home.) I called my husband and quickly located the water shut off. But then he said he couldn't find where the water goes into the house out to the Spicket. I crawled under found it. He said we would need to cut a hole in the wall to expose the connection to do what is needed. This would be $1000 charge plus we would have drywall damage. I asked him to leave and got charged the $200 for nothing. I called another plumber. This new plumber address the issue within minutes and didn't even charge me a service fee.

This place was a joke! It was one thing after another fees on top of fees.

Kaitlyn S.

My husband contacted this company as we had good service from them before back in July 2020. That is my reason for an additional star. Unfortunately it was not a good experience this time. I had a slow leaking pipe in my basement and the solution the plumber found was done within 3 minutes from start to finish, tightening the shut off valve with a wrench. I also have a leak that is evident from water damage underneath my sink on the cabinet floor. They did not find a leak under the sink and spent under 30 minutes total in my home, including typing up their report. I understand everyone needs to make a living and it should not be a free trip, but there was a $225 ""diagnosis fee"" to tighten a valve, and not find a leak in another spot. It was not a complicated situation. It was tightening a valve downstairs, running my kitchen sink on both sides until half full, running the dishwasher for 1 minute, spraying the faucet on both settings and being told nothing was found. The woman we spoke to on the phone said it would be a free quote to start and that's why we were okay with them coming out.That did not happen, so beware of their promises of free quotes, it's used to get people to use them. The plumber just started the ""work"" and did not discuss any quote with me so I was beyond shocked to hear the price at the end. I'm especially disappointed as we like using the same people/ companies for things we need done as newer homeowners rather than calling around and using someone new each time, but I feel a lack of trust and honesty from this experience. In our previous service with them, it was one full hour of work underneath our house snaking the main stack that was very backed up. It was cleared to fix the issue and was well worth the $300 plus tax. I'm bewildered how this visit compared to the previous one. We were told on Friday 12/31 that a manager would call us back on Sunday 1/2 to discuss this and it is Tuesday 1/4 and no one has contacted us.

Denise A.

I own rental properties so I have used several drain cleaning companies, and Mr Rooter is by far the worst service and they way over charge. They charged us $300 for a simple snake at our home that took less than an hour. Other companies charge $120 or so for the same service. The technician said if there was any problem just call back because they warranty their service. Had the same basic problem, called them back and had to wait two days for the same technician to come out and act like I was stupid to expect them to warranty the work. Said now it's a mainline problem and they would charge me ""way more"" this time. Very rude and condescending. I am quite sure it's the same issue, he was just too lazy to dig further into the problem the first time, did a temporary fix that got the drain to partially clear, but didn't find the cause. Should have applied the first charge of $300 to the second call back for service. Do not call Mr Rooter even if it means waiting until the next day or two to have someone else come out!

Joy U.

The whole experience start to finish exceeded my expectations. The person who took my call was friendly, efficient and stayed in communication with me regarding when the the service technician would arrive. They gave me 30 mins notice so I was able to work up until the time he was arriving.
The technician, Dylan Jumalon, was amazingly informative, professional and thorough. He maintained Covid safety protocol and took extra steps in sanitizing, he left the space cleaner than it was before he arrived!
Definitely money well spent and truly appreciate the overall customer service.

Robyn D.

Extremely disappointed in the service from this company. 3 guys came to my house to give me estimates for a few services I wanted done, so called the next day to book them. When the technicians showed up, they only fixed one of the issues and I had to re-schedule the other service. The next day, they came out to do the additional service that wasn't handled the previous day and I was given a whole new estimate that was over $700 more than what was originally quoted to me and what I agreed to. The technician would not do the service for what I was originally quoted. He said that the guy who gave me the original estimate doesn't usually do much gas work and ""clicked the wrong button"". But that guy is actually the company's operations manager and specifically told me while he was in my home that he wasn't going to charge me a full install price for gas. It even says on my estimate in the details exactly what they planned to do. I'd suggest not wasting your time doing business with a company that gives you an estimate and then completely comes back with a new one on the day they come to complete the service.

Sharone R.

Had a leak and noticed it at around 8pm. I'm brand new to the area so I took a shot in the dark and called Mr. Rooter. Best decision ever. Not only did Matt come out that night and tell me what the problem was (AC condenser line was not installed appropriately initially), he didn't even charge me for the visit. While he was here, he diligently tried to find the best price for the work - and then they called ME the next day to get it scheduled - and they fixed it w/in days!! I could not believe the tremendous customer service and they definitely keep their word as far as estimates go. Matt was just an amazing workman and a great dude - he's illustrative of what great customer service looks like. in fact, the entire office is illustrative of it. Because of Matt and the office staff, coupled w/ the prompt, cost efficient and quality work, I'm DEFINITELY using Mr. Rooter for all my plumbing needs here.

And this is the first time I've ever taken the time to write a review here - I did so b/c of Matt's exemplary customer service and the high quality work they did for me. So grateful!!!! I would hire them in a heartbeat :-)

-Sharone in Spokane Valley

Amanda V.

I've used this company several times over the years from basic clogged sink drains to a new water heater to a total sewer line replacement. They are always quick to respond and all employees I've encountered have always been courteous. They are my plumber of choice.