Mr. Rooter Plumbing of South San Gabriel

Joanne F.

I had an appointment with them set, and they call me 15 minutes prior saying their technician can't make it. Why would there only be 1 person that can come and take a look and give an estimate? The girl that answers the phone.. Vivian, she seems nice but she sounds like she's lost and like she doesn't know what she's doing

Vee M.

Great service for weekend emergency. Prices were discussed up front before any work was started. Fix the problem in a reasonable time frame.

Step W.

Great service. Arrived on time. Professional appearance and additude. Joe and his assistance pinpoint my plumbing issues and corrected them fast. Thanks Joe and assistant very friendly people. We need more people like Mr. Rooter.

Daniel K.

Very disappointed. I called Tuesday to book an appointment on Sunday between 9AM-11AM. On Sunday, they didn't arrive so I called them and the operator put me on hold for 9minutes without an apology and said that they will call me back then quickly hung up the phone. I waited until 12pm and got a call from Joe. He said he will be by in 45 minutes. 12:45pm nobody showed up and got no phone call. I called at 1:30pm and he said he was around the corner. Took him 10 minutes to get to my house from the corner. They did the work and Joe and his coworker were polite but the price for installing the toilet was $256.00. We needed the job done that day and we trusted all the rave reviews so we let him do the job. Joe said to call him if we had any problems. After the job, we noticed a crack on the toilet. I contacted Joe about it & he hasn't replied back. We reported the problem to Mr. Rooter and they said it doesn't cover their warranty. MONEY AND TIME WASTED. I'm a very dissatisfied customer. Hire someone else that actually calls you back about their work...
Not Mr. Rooter.

Anna C.

Nothing - I repeat, NOTHING - incites more panic in me than a faulty toilet. One of my top 10 worst nightmares of all time is going over to someone's house and clogging up their toilet. The shame. The horror!

It's the worst when toilets malfunction with no advanced warning. One minute it's fine and the next - for seemingly no reason - it just gives up on life and you have no idea how or why. Like this morning for instance. After a few flushes, my toilet stopped working and then started oozing water everywhere. Clear water, thank god. Immediately, Lizard Brain Anna backed away from the toilet tremulously and hopped on Yelp in search of a plumber.

Thank goodness for Mr. Rooter! I am so impressed with the service that I received from them. I called at 10AM this morning, explained my predicament, and asked for the cost of repair. The operator told me that they cannot provide price estimates over the phone but would be happy to send someone out to make a free assessment. The service window was 1-3PM, and Joseph arrived at 1:15PM. So prompt. Was very pleased.

Joseph took one look at the toilet and said that the tube thing in the tank just needed to be popped back into place. Ohhhh. Since he was there, I also asked him to take a look at the two other ultra disgusting toilets in the house. One of them needed a new flapper, and he was able to install a new one in 5 minutes flat. After that was done, he replaced the tube on the first toilet free of charge just because he's a super nice dude. The entire process took less than half an hour, start to finish. And pricing was very reasonable.

Personal checks are totes accepted. Who even writes checks anymore, right?

I would highly recommend Mr. Rooter and will most definitely keep them in mind for future plumbing repair jobs.

D R.

The men they sent to solve our problem were corteous and efficient, they worked fast and showed my mom the problem before even starting to work on it.

However, we had the problem return within a week, so she gave Mr. Rooter another call. A man named Luis answered the phone and asked what the problem was. While my mom was explaining, he cut her off half way, very rudely told her to stop talking because he wasn't the pumbler, then put her on hold without warning.

After a few minutes someone with a nicer attitude helped her, but this Luis man was nothing like the site describes their ""respectful employees.""

Elizabeth Y.

Excellent service! I had a small faucet leak and found them on Yelp. I called and they came within a few hours, fixed the problem, and was out of there in no time. Easy and simple! Will definitely recommend and use them again!!

Brad E.

Called Mr. Rooter to help solve an ongoing drain(roots) problem, just in the nick of time for last week's big storms!!. Mr. Joe Diaz quickly diagnosed the problem, proposed an affordable fix, and had the problem solved within 48 hours as promised up front with guarantees! His integrity and honesty was refreshing and impressive in this day and age I have to admit! I am highly impressed with the work he and his crew did, including the care and respect while working around my landscaped yard as well as the cleanup when finished. I will use them for all future plumbing projects at my home. I highly recommend Joe Diaz and his team and their outstanding customer service!!!

Tommy H.

Joseph and Luis came to my house for service. I am very satisfied with their professional service. I will ask them for future service for sure. Thanks

Jon Q.

Great customer service. The plumber that arrived was very professional and had a great personality. He really explained what the problem was and what needed to happen to fix it. It seemed like a fair price since it included a warranty as well. I'd call them again if any other plumbing service was needed at my home