Mr. Rooter Plumbing of South San Gabriel

Trung S.

I rarely write reviews; when I do it's because the service was either horrible or friggin awesome. With that said, customer service is off the charts with Mr. Rooter. I recently had to use their service for a clogged drain and they were very professional, yet personable. Their phone center did a fantastic job of keeping me apprised on when someone can stop by, and the technician who helped me, Jaime, executed the job flawlessly (he's also a pretty cool dude). Overall, I would use Mr. Rooter again and would recommend them to anyone who is looking for an honest plumber. If you do give them a call, make sure to ask for Jaime to be your technician!

Michael N.

Today I just finished having the main drain cleaned out and scoped by Joseph and Adam. I am very impressed by the knowledge, professionalism, and overall customer service. I will definitely call on them again if any other plumbing issues happen to arise (lets hope hope not though).

Mikey S.

Save yourself the trouble - missed appointment twice, and only after three missed appointments did they actually listen to the customer to follow up and say oh - we can't do this. Go with a local team instead - mr rooter is a joke.

Alex H.

Issue: Our shower head has no water due to mineral build-up in the cartridge and shower pipe. Secondly, the shower handle fell off because it was not installed correctly the first time.
We called Mr. Rooter at 11 pm. I was grateful that they were able to send 2 technicians, Joseph and Adam, who arrived at 10 am the next day on time.
Joseph did a great job taking care of the broken shower and walked me through the root cause. He even took the extra mile wielding the internal parts of the handle to make sure the handle wouldn't fall off. It's my first time calling Mr. Rooter and I am satisfied with the quality of the service.
I'd definitely recommend Mr. Rooter to anyone who needs a reliable plumber.

Fee: I paid $505 in total, I'd say it's not cheap but I am happy with the quality of the service provided.

Macyy T.

We called Mr Rooter today for a toilet issue on our company and they came right away with a free charge for estimate. Once they figured out the issue they quoted us a very good price and got to work. Got out toilet open back up for our customer with in 1 hour! Joseph was extremely kind and followed covid protocol. Thank you again and we would recommend anyone who needs their toilet fix right away!

Kevin F.

Joseph arrived early and with a smile. Right away, he knew what the issue was. He fixed our problems with fast, friendly service. He was so clean, you'd never know he was there. I recommend Joseph and Mr Rooter to anyone who needs reliable service.

Jun S.

I had bathroom drain issue with water back flow. So, I called Mr. Rooter for help, and a technician Mike came out very quickly and solved the problem for us. He was very professional and courteous, explaining everything for me. The price quote was reasonable as well. Finally, I can use my bathroom again! Thank you Mike!

Margie S.

We have use Mr Rooter for several years. Joe Diaz Jr and Sr always give us the best customer care you can ever ask for.
Finding a reliable professional plumber is like finding a pot of gold at the end of the rainbow. Once you find it you never want to lose it.

David H.

A pipe coming out from my water meter was leaking mike took good care of me and did it in a timely matter

Patricia M.

Unethical company. August 2020, I paid $10,194.00 for a whole house re-pipe (not including what it cost me to repair the 7 walls that were opened up for the job). My house is 1300 sq. ft. with 2 bathrooms. Went from galvanized to copper pipes after Joe Senior talked me out of replacing with pex because of previous rodent problems.
The workers were sloppy, messy and careless. Leaving behind drywall everywhere after opening walls, wet and damaged cleaning and PPE supplies in the laundry area, cracked garage tile, water-stained ceiling drywall in garage and water damaged cook books in a cabinet close to refrigerator ice maker line. The workers did not bother to replace anything they pulled out of closets.

November 2020, during a bathroom remodel was shown by another contractor that not all the pipes in the attic had been replaced with copper. Attempted to get Mr. Rooter back out for this but even more urgently for the horrible hammering we have experienced since the re pipe was done. Anytime the toilets are flushed there is a very loud banging/hammering sound. So loud is this sound that we do not use the master bath toilet at night because it will wake up the other person in the bedroom.

April 2021 Mr. Rooter returned and attempted to tell me that I did not pay for piping that leads to the back of the house. Stated on the contract ""all piping in the house"". The re pipe was completed with damage to stucco wall at exterior light fixture. This time attention was paid to covering the wood floors. The hammering issue was addresses by installing a ""Shock absorber"" device in the attic. This alleviated the problem for a few days after which the hammering returned. Once again informed Mr. Rooter the hammering was back. He told me he would come by next week, he did not. Contacted him again 2 weeks later to set up another appointment.

May 7,2021; Had an appointment with Mr. Rooter today. He texted to say he had a family emergency and could not make it (is he the only one that can fix the issue?) No idea when he will fix the hammering problem. In the meantime the hammering continues to wear on the pipe joints!