Mr. Rooter Plumbing of South and Central Valley

Leon S.

We made an appointment to replace existing shower faucets. Made first appointment with a two hour window. They kept calling saying we were next but after three hours they canceled. Made a new appointment with another two hour window. At exactly two hours, the end of the window, they called and said Daniel was still on other job. We cancelled. You would think after missing the first window they would prioritize the second attempt. Not so. Either they are over booked or don't know time frame of jobs they take on. Will not call them again.

Sasa G.

DO NOT USE THIS SERVICE. IT'S A WASTE OF MONEY!!! Called Mr.Rooter Plumbing, we had 2 clogged toilets not working, the tech came out 2days later. First he looked very unprofessional, clothes all wrinkled i shouldn't have let him even try, But we were desperate to get it fixed. He used the same toilet auger We have to unclog the toilet and told him he might need to remove the toilet. So he was back and forth outside and using the same tool. He said well just for this service it will run you $325, and $425 if he removes the toilet. well i thought that was a ridiculous price but again we were desperate to get it fixed. I said as long as you can fix it go ahead. He then says the tool he had was broken so i'll come back tmrw to fix it. I was like WOW. So he left. My husband was like cancel him i have the exact tool and this guy is doing nothing.then he returned 1hr later. Goes outside and is checking the water main, never attempted to take the toilet off said it was the pipes not the toilet, OMG!! LONG STORY SHORT, My husband fixed both toilets in 30min and i wasted my money!!! Basically i was robbed for my money, he did absolutely nothing but take my money!! I now have to get a hold of the office so i can get a receipt because they never sent me the receipt by email. DO NOT USE THESE PLUMBERS.

Felicia S.

Came one hour after my phone call to fix my garbage disposal. Now thats fast service! Anton showed up to help me and did a great job. He was very friendly, polite, helpful and even comfortable to be around while working in my house. This is definitely not always the case having strangers work on your house. He ended up pulling out star wars legos (anakin ) and rocks out of my garbage disposal. Thank you to my kids for that. Garbage disposal working good as new now. Thanks Anton!

Kristina B.

Horrible service and very unprofessional customer service! They came in later than was expected and didn't do anything. The guy that came didn't know anything, had to call his manager with every single question he had. And end up leaving. So we were left without being able to use the toilets and sinks. Had to call another company to come out the next day, and they fixed it within 20 mins.

Florencio A.

Made an appointment they didn't bother to show up called them was very specific about my time frame waited all day for them to show up they never bothered Give them a call if you expect to get stood up and waste your entire day

Teresa O.

Great customer service. They were able to schedule an appointment with us quickly and were very knowledgeable and helpful with all of our questions.

Mitchell P.

Way over priced. They will try to scam you and will call the contractor board on the new contractor you pick over them. Not trustworthy

Cathy P.

Associated with Lee's Air and Plumbing, this company came our several times to clear a pipe before detecting that there was a problem with the sewer line under the master bath vanity. I was quoted $19,000 to demo and repair the pipe. Turns out, another contractor discovered the problem line was also running underneath a fireplace and into the family room. I don't know who is in charge at the Mr. Rooter, but when I asked for a breakdown of the charges they split the charge into 3 parts (to the penny) and did not break it down by labor, materials, hours, etc. Also, they destroyed and through away our vanity and after removing the toilet, through it away too (a completely good toilet). Just not professional in estimating, they over charge for labor, and they seem not to follow conventional procedures in a demo.
Lesson: Get more than one estimate and insist for a complete breakdown.

Jorge P.

They came same day we called, our main sewer pipe was clogged and they were able to clean it out quickly and professionally. A bit pricey but worth it. Customer service was excellent, thanks Rooter Plumbing

Jeannie S.

Did not show for appointment to install line from sink under the house and through the wall to refrigerator. After no show, called and was told the man who wrote our bid was no longer there (less than a week later) and another employee needed to come out and reassess the job. The second employee informed us that there would be a substantial increase in the fee. We were unable to negotiate a reasonable increase in person. Told their minimum charge for ANY type of work is more than $200. (There was no charge for the initial bid, however.) We were told we would receive a new bid two hours later. Called another plumber and got a bid for the same full job-- at a lower cost than the Mr. Rooter's original bid. We wasted a lot of time rearranging our schedule to be home for a no-show. The two visits spent negotiating a price was longer than it would have taken the same employee to complete the job.
Positive: Quick initial response and friendly office liaison.