Mr. Rooter Plumbing of San Diego County

Melissa R.

My plumbing was backing up, I called Mr.Rooter. They sent out the plumber within the hour. He unclogged the main line and completed the job within about 30 minutes. I will definitely call Mr.Rooter again for my plumbing needs in the future.

Dennis C.

Serviceman showed up about 2 hours after I called and it took a while, but he got the drain cleared. I thought, great, ok, problem solved. But then I got a high-pressured speech about how he could not guarantee the drain would stay cleared and how I absolutely had to have a $800 hot pressure cleaning of all my drains.

C.H R.

Used $89.00 cupon, they came next day after the call at no charge per visit. The tech was on time and was very courteous and generous. Was able to clean a clogged bathtub drain with snake machine, ran it twice to make sure we got all the junk out. He also help me clean up the sink. Good guys.

Carol K.

I used them a while back with a coupon for $89. When I called this time, Erica, on the phone, said they could not give me a price yet until they saw the job. That should have been my wake up call. The technician did come on time and was courteous. Then he quoted me $240 to snake a bathroom drain! I told him NO WAY, and good bye. A total rip-off.

Kenny K.

This place was recommended to me, I called Friday afternoon and they said they could come out that day. They didn't, instead rescheduled for Saturday. Saturday came with 2 additional push backs of my appointment only to be rescheduled again for Sunday morning. Sunday was an out right no show. I called and calmly asked the person on the phone if they were going to be able to make it out and that person recommended that I call someone else.
Do not call these guys unless you have a few days to wait. Not an emergency option, I have no idea if they do good work or not...

Rowena M.

Not very happy with this company. My bathroom shower drain was clogged. The technician was on time and very polite but was unable to unclog the drain and I was still charged for the service.... This company is not like the other Plumbing company, which is if they can't fix the problem you don't pay. I would not recommend this company to anybody .

C.l. H.

ALWAYS get a second opinion!! Simple kitchen clog job, first guy tries to snake the pipe for 10 minutes and can't get past 6'. Calls for ""the camera"" which of course shows nothing but blackness. With their fancy detector equipment they find the camera has stopped just outside our front door and start working on an estimate to fix the problem $6,886.00! This is for 3 days work, to jackhammer and remove our front porch and foundation, run a new line through the front yard to the sewer main, replace the concrete (but not repair the house wall that will have to be torn out). We asked for an itemized estimate since we can do the demo and trenching but they said they don't do that, they only bid by the ""job"".
We called George Baird Drains to try another shot at clearing the line and get another estimate if needed. The tech Jamie worked on the clog for about 20 minutes, cleared the blockage and ran his snake 25' down the line. Zip zap done for under $50, with a 30 day warranty!
Steer clear of Mr Rooter in San Diego! This is the second time they've ""highballed"" our family.

Joe M.

I live in Carlsbad and on 9/26 I called Mr. Rooter and they came right out, good start. I knew I had a backed up sink and needed a new garbage disposal. Long story short, he cut out the plumbing pipe under the sink and lo and behold, major gunk, but I knew that. He made a huge deal out of my clogged drain pipe and said the line needed to be cleaned out which would be around $600.00 and then the installation of a new garbage disposal would be around $600 including a new garbage disposal and he had to have $292 for the time and work he just did by cutting out my kitchen drain pipe. I was appalled by the easy way he was spending my hard earned money. I think he believed since he had just cut out my kitchen drain pipe that the sale was done and I was stuck but I told him to flush out the pipe with a hose and put it back which he finally did all the time trying to tell my wife about all the things that could go wrong if we didn't do the work he wanted to do. I paid him $292 for 30 minutes of work and sent him packing. Today, 9/27, a long time independent plumber referred to us by our chimney sweep showed up and cleaned out the drain, put in a new garbage disposal which I bought at Home Depot for $179 and then fixed the plumbing so it wouldn't have to be cut out next time and showed me what I needed to do in the future to clean the drain, all for $400 plus my $179 or $579 !! Thats a whole lot better than Mr. Rooter's $1,492. I would think twice before calling Mr. Rooter.

Addie C.

My regular plumber was too busy to help with a variety of irritating little problems, so after receiving their flyer in the mail and checking Yelp reviews, I called Mr. Rooter. My husband couldn't believe that I would call a service person that we didn't know personally, but I took a chance. They picked up the phone immediately, made an appointment quickly, called twice to confirm and were on time. Robert, our plumber, addressed all of our problems and they were resolved in a timely and inexpensive manner. What more could I want? Definitely recommended.

Arlene S.

Manager Javier and Carlos (and crew) did a great job identifying problem of a collapsed cast iron pipe under the floor and remedying it. In this instance, unfortunately, more and more pipe had to be replaced... Won't go into details. Javier and Carlos are hardworking and know what they are doing. It just isn't fun for a homeowner to have to sink money into things that you can't see yet necessary to keep your house functioning. And in this case, the problem grew and grew (no fault of Mr. Rooter crew). The new pipe they laid carries a 10-year warranty and a 5-year connection warranty - which my husband and I like.
OPTIONS - reason for 4 out of 5 instead of 5 rating: Pleased with work but when it comes to doing more to the house as more problems arose, would have liked to hear what options were available regarding demo areas, placement of pipes, cost. Though some options may be more expensive than others, would have liked to hear them. Let my husband and I make the informed decision. As it turns out, my engineer husband came up with an option that included demo-ing more of the outside rather than more of the inside, It worked out better in the end.
GENERAL WARNING: No fault of Mr. Rooter since they are a professional plumbing company. They are plumbers and only plumbers. Before you begin work, think about what other things may need to be done to get your home back to normal like hiring contractor(s) to board up hole in exterior or house, fix the stucco, redo the decorator pavers, remove and retile a bathroom, buy and install a new bathroom vanity, buy and install new faucet, the drywall and texture it and prime it and paint it...