Mr. Rooter Plumbing of San Bernardino

Mike M.

To start off we had a late night emergency with our plumbing. Water was coming up in every drain of the house. We searched for a 24 emergency plumber and came across Mr. Rooter. We call them and with about 30-40 later Fernando showed up. We explain our problem and he went to work looking for the issue. They ended up replacing some broken pipes. The main purpose of my post is to thank Fernando for being perfessional and friendly. Fernando keep me posted on everything. He explained things in detail and took pride in his work. If this is the kind of employee that Mr. Rooter has then they will always have my business and I will refer them to family and friends. They only part of the experience that sucked was how expensive plumbing issues are.

Angie K.

Great agents at Mr. Rooters, a huge and greatful shout out to Gabriel Robles, KD, and Jose. Thank you for not giving up on our drain issue and working extremely hard, it was, an all day job which is greatly appreciated. Thank u for being patient and professional.

I will highly recommend u

Celia C.

Vincent was a great experience, when he came to take to replace our thankless water heater, a professional, knowledgeable, impeccably careful, and most kind experienced we have had, we are very grateful to him, we certainly will call him again, here's the rating.

GVine V.

Although the person that assisted me in replacing a leaking water valve, I feel as I was robbed from this business. I don't know how they justify charging me $200 for five minutes of their time. If I had the tools and strength I would've done it myself. I dislike how businesses take advantage of women! I will not do business with this company and I do not recommend this business to anyone unless they're ok to overpay.

Reply to Mr. Jose P. of Mr. Rooter SB

I never said anything negative about the service. What was said was, you overcharged. If you can justify that price, which you have, then I have a right to let people know about my experience. Ladies, it is hard to find honest businesses that don't overcharge and my experience with this company can save you money. Was the service poor? NO but it was overpriced! I do not even want a refund from this company, I just need anyone especially if you're a single woman to please research first. If I would've seen a post like this warning me about overcharging, I would've called another business.

Onie R.

I have had a couple plumbing services before but this was the worst experience. While trying to remove the wax from pipe of the toilet opening they broke off the flange. Instead of fixing what they broke off they told me it would be $1200 to fix it. Ridiculous. I have heard of plumbers price gouging customers in need but I have never experienced it first hand. Broke my flange and wanted to charge me a crazy price to replace it. Makes no sense. I would not recommend this place at all. Be cautious who you have come to your home, some will try to take advantage of you when you are in need.

Evan T.

These guys are awesome!!! We happen to have one of these ""baffling"" issues that required multiple visits. However, they stood by their word and made all their return trips for free until the problem was solved! Doing business the way it should be!

F C.

I called Mr. Rooter for a kitchen clog. About 10 minutes in the plumber says he can't get the snake beyond a certain point and suspects a break in the drainage pipe. He says he can get a pipe camera to verify. He shows me an image and says ""there's the break"". I couldn't tell hide or hair at what I was looking at but assumed he's being honest. He quotes me a price of $6400 to $4200 to break open the slab. I tell him I will let the owner know and he would get back to Mr. Rooter. He requested I call the owner and that this is quite serious the slab could buckle. After a couple more insistent requests he convinces me to call the owner. The owner says to tell Mr. Rooter he's getting a second opinion. The technician says he can't do anything about the clog and charges $149. When the owner arrives at my home he explains, the exact same thing happened a couple years ago. Mike Diamond used a camera and told the owner, in older homes the drain pipes are not consistently smooth and a drain snake could easily get stuck. The owner grabbed a drain bladder on a hose and the clog was cleared in a matter of minutes. I would never recommend Mr. Rooter Plumbing to anyone.

M A.

Ran into a snag and Korin Davilla made sure my family had hot water.
He was extremely professional and had excellent customer service care.
He went above and beyond to take care of my issues.
I HIGHLY RECOMMEND that you call
Mr Rooter before you call anybody else
They get it right the first time.

Alejandra G.

I called Mr. Rooter for what I thought would be a simple hook up of a filter set up in my sink supply line. It turned out to be a much more difficult job but their technician Gabriel worked diligently to solve our problem. Gabriel had to come back to my home 4 different times, he did not stop until our problem was completely fixed! With no additional cost. I'm so glad that I chose this company over any of the other ones I was looking at on Yelp!

I had bought the wrong parts for the set up and he kindly and patiently said that after I went to get the correct parts he would come back and finish the job for me. He did! Our water filter is set up perfectly after that and our plumbing issues were resolved!

The price was affordable and now I have a plumber I'm calling for all my plumbing issues! Highly recommend Mr. Rooter and our technician Gabriel!

Andrew C.

We contacted Mr. Rooter plumbing for a leak we had in the kitchen. It turned out to be a bigger job than expected that would be costly. Long story short the leak issue was fixed but another issue arose from assurances that were made regarding insurance. Jose the manager heard what happened to us as a result and was willing to lend a helping hand. He was able to empathize with our situation and got the issue resolved while keeping in contact with us through the whole process. Jose is a great manager and we are very thankful to Mr. Rooter plumbing for their service.