Mr. Rooter Plumbing of San Bernardino

Heather M.

Thanks to Juan and Anthony my pumbling promblems were quickly solved with a smile. Arrived on time, super friendly. Highly recommend, will call again.

Victoria A.

HORRIBLE! This was a disgusting joke of a company. We called for someone to come snake out the shower drain and were told they'd be here at 8am yesterday. When it hit noon we decided to call back- they said they were ""backed up"" but would be there that evening. As it got later and later and still had zero communication, we called again....said they wouldn't be able to make it at all. We were then stupid enough to allow them to reschedule with us the following day because we understand that things happen and people have bad days. Also because we spoke to a manager (Monica) in the morning who apologized and guaranteed that 100% they would be able to make it. So we then scheduled for 6:30pm the next day (due to work schedules and what not). We called this manager around 4pm to again confirm they'd still be here tonight and not leave us hanging. She reassured us they would be and would also give us a courtesy call 30min prior. When 6:30 hit and we had no calls from them, WE again called THEM. They told us AGAIN they were ""tied up"" and wouldn't be able to come out. Such a waste of time! Completely unreliable! And zero communication! Terrible company- DO NOT USE THEM!

Fletes ..

NO CALL, NO SHOW! No communication! Appointment between 8am - 10am and never showed up or called. I called 11 and they told me they were tied up. Hours later I called back...still nothing...called back at 7pm and they tell me they won't come out today ""tied up"", while my drain is backed up. I get a call the next day from Monica and she promises they will be at our house at 630 pm. I call at 4pm just to double check and she assures me they will be there 630. Needless to say another no call no show. I call again and they tell me they won't make it out, ""All technicians tied up"". Don't use this company, give your money to a smaller company that has good respect and communication. I called another company and they made it to our house in 30 min at 730pm. Mr. Rooter will keep you waiting and guessing if they will ever show up.

Tiffany S. T.

I had a clog in my main line. The home warranty vendor was unable to complete it snd kind of left me hanging. Anthony from Mr. Rooter came right out and took care of the problem under the hour. He was knowledgeable, professional, and very courteous. Very wonderful experience!

JaLynn M.

I called with an issue related to a clogged drip line from the AC condenser unit.. Anthony came to fix the problem, and was there within 45 minutes of me calling. I was so surprised and impressed by the efficiency. Anthony was very professional and friendly, and fixed the problem in no time; and boy did he have a MESS to deal with.
I would highly recommend Calling Mr. Rooter and asking for Anthony.

Frances S.

Thank you Korin for being on time, clean up and fixing our drains. Estimate was free. I called a couple more places and choose Mr. Rooter. I'm glad we did.

Eric M.

I gave Mr. Rooter 2 stars only because their plumber responded quickly. After that, everything went down hill.

Long story short a sprinkler valve at a rental I manage went bad--started leaking and turned on the circuit. I'm not on site so I called Mr Rooter to have someone go out and diagnose. The plumber showed up about 30 minutes later. His diagnosis was that it had to be replace for $500, or he could cap it off for $180. I chose cap off because I can replace a sprinkler valve. So he capped it off.

I went to the property 3 days later to survey what had happened only to discover that I was lied to. While the sprinkler valve had gone bad the plumber failed to tell me that simply closing the flow-control valve would have shut off the sprinkler valve stopping the leak. So, instead of telling me the truth, turning the flow-control valve off and charging me much less I was misled on the diagnosis and now have a huge mess to clean up. Another thing I discovered after digging out the pipes is that instead of cutting off the supply line to the circuit, he simply broke it off...so now I have even more to digout and replace.

Shoddy work, misrepresentation in diagnosis and over-charging. That is what you should expect from Mr. Rooter. Do yourself a favor and choose another plumber. I'll never make this mistake again.

David H.

I called these guys first thing the morning on Friday because the shower kept backing up. I figured it would be a simple snake job or whatever. Turns out, I had a long piece of piping that had shattered. Robert spent the whole day and evening trying to diagnose and fixing the problem. He had Wesley come out with the camera, at NO extra charge, to see just where exactly the problem was. Once the problem was located, Robert and Devin were very quick, clean, and professional in their handling of my landscaping as they had to dig into the ground to fix the pipe. Now that all the repairs are done, everything is back to normal. They also were able to work with me financially, as they were very understanding of my current financial situation. I am VERY happy with the service and professionalism of Wesley, Robert, Devin & the whole Mr. Rooter team. They arrived within an hour of calling them first thing in the morning. They were courteous. They were clean. They were time efficient. They worked around MY financial situation. What more could I ask for? 5 Stars.

Ivy T.

Please please please don't go to Mr.Rooter, I made the mistake of calling them first and the guy ""Robert"" That came out I could tell he was full of it. he wanted to charge me 245 to remove 1/4inch of stucco from the drain cap on the side of my kitchen so he can have access to it and 675 for hydrojetting the kitchen drain, and who knows how much to open up the wall and maybe break up some concrete to find the leak. I thought I needed a second opinion so I called Fred from Fred and sons plumbing he came out and told me it ""was"" clogged and the cap was loose that's why it was leaking, it's not clogged anymore and he tightened the cap, Fred and Juan stayed and made sure nothing was leaking, they were very thorough, Fred said no charge because just the cap on the drain was loose, I don't know how much money Fred saved me from but he now has a customer for life and I will recommend him and Juan to anyone needing a Plummer.

Kalvin A.

We called Mr. Rooter for their plumbing services because our Kitchen Sink was leaking. Mr. Rooter plumbing kept very good communication with us and let us know they'll try their best to send someone out to us ASAP. They were able to send Korin (an employee) who shortly became available for our needs. Korin got the job done in a timely manner and fixed our leak. He also went above and beyond our our expectations as a customer.