Mr. Rooter Plumbing of Salem, OR

Diane S.

I had a leak coming into my basement directly in line with the main water supply pipe. We called them out and they charged $60 to look at it. The person they sent out was calling back and forth to her boss for about an hour and finally said ""you need a new water line for $5800"". Well our water line is only 20 years old so I did not think the whole thing needed to be replaced and said I'd think about it. My son came over and did a little digging and found a connection had broken where the supply line met up with the copper pipe going into the house. He repaired it for less than $50 in parts. I wish I could get that $60 back.

John S.

Mike was very professional and courteous. He very efficiently diagnosed and solved the issue . Great job Mr Rooter

Jen L.

These guys saved us last year when our basement flooded 2 days before Christmas and on Christmas.

Robert B.

$500 to blow out a clogged pipe seems kind of nuts but he was already here and i had no working toilets in the house. They did the job well but i can not give a positive review of a company that charges that for less than an hour of work.

S R.

Could have not have been more helpful!! I had a water heater give up the ghost the late afternoon before Easter, and they came out and assessed the issue and returned Easter morning, without complaint, to install the new unit. Helpful, cheerful, and great work. I'll definitely be using them again!

Craig A.

Really have enjoyed working with Mr Rooter so far. From my first interaction with Atara (sp) they were extremely professional, called when they were on site (they did the estimate for me when I was at work) and walked me through the scope of work and pricing. I had to call their office on another day and they remembered who I was and called me by my name.. just a nice experience so far. Thank you

Sandy C.

I have had the WORST experience with this company. I had a leaking exterior faucet as well as I wanted a new bathroom faucet installed. I work out of town so my 80+ parents agreed to be there when the plumber showed up. They were quoted a price they felt was very high but at their age did not understand the scope of the job so thought it must be an extensive repair and would take several hours at that price. 1.25 hrs later, the plumber with Mr. Rooter was completely done and expected to be paid $550!!!!!!!!!!!!!!!!!! My parents being elderly, went ahead and paid even though they felt it was robbery. Of course, they should have called me before approving the price to begin with, but they did not understand it was such a minimal job until after it was done in barely over an hour. I called the Mr. Rooter office to complain and was told too bad, we charged you a fair and reasonable price. Seriously??? I knew exactly what they needed to fix the leaking faucet so I priced the materials at Lowes and it totaled less than $50!!! So their labor charge for 1.25 hours was $500!!!! I asked to receive a call from local owner Jeremy Wolf but so far nothing. NEVER, NEVER, NEVER USE THIS COMPANY!!! TOTAL RIP OFF!!!!!!!!!!!!

Alyson B.

After calling Mr. Rooter for a drain clog I waited until 2:30 to find out they would not make it that day. I was not available the next day, so, I scheduled it for the third day and was told I was second on the schedule and that they would call 30 minutes prior to arriving. Although I left explicit instructions with the phone number to call, my husband waited all day, never received a call, and Mr. Rooterman arrived late. We paid more than twice what it would have cost with another service. What a mistake! We will not use them again.

Dick A.

We called to have Mr. Rooter install a new dishwasher. The dealer's installer charges $130, but after looking at online installation videos, it seemed like it could be done for less. Mr. Rooter, via Jeremy, came out and quoted $395!! We paid him his $69 house call fee and sent him on his way. It appears I'm not the first to nearly get sucked in.

Perry C.

Daniel Fauria came to our house and fixed our kitchen sink drain. He was very professional, friendly, and informative, and, even at the end of what was long day for him, made sure that we were satisfied with the work. Great job.