Mr. Rooter Plumbing of Sacramento

Michael C.

I had called another Plumbing company for help to replace a faulty regulator on my outdoor fire pit. This isn't a big job but it is recommended to use an experienced plumber if you don't want to blow yourself up. Well, the first company said they didn't do this work even if their website said they did. So, I called Mr. Rooter late in the day. The young man who took my call was very professional and he assured me they could do this job and had experienced staff who had done this type of job before. Steve came out the next day on time, took a look at what needed to be done, and gave me a fair estimate. He had to go buy the regulator but he came back quickly and had the job done in little time. I observed the work and felt very confident with the quality of the work. My fire pit is back in business for the upcoming cool weather thanks to Mr. Rooter.

Shauna M.

Great response time, they had to get parts that were not that easy for an older commercial hot water heater. Techs were efficient, friendly and really tried hard to get the hot water heater to function without having to replace the whole thing, would have been $13K. Sometimes we need some time to prepare for the worst, especially at those prices. They will do the new one when the time comes.

Shannon G.

Drain backed up outside resulted in soapy laundry water throughout several rooms downstairs. Sunday morning, why not?

Mr. Rooter arrived 30min after we called. All aspects of the work to be done, and the details of the estimate, were clearly explained.

We watched the screen when the camera was inserted down the drain. We saw exactly what the technicians said the problem was. They cleared the obstruction, and gave us tips about how to avoid these backups in the future.

Why did we call Mr. Rooter and not another company? We had a similar issue many years ago and their service was memorably good. And they did not disappoint this weekend either.

I'm sorry to see some of the less satisfactory remarks. They are absolutely opposite our two experiences.

Lisa W.

Do NOT use this company! We called them to fix a clogged drain. When they arrived they looked in the bathroom, but not down the drains, then asked to see the pipes under the house. After spending a few minutes in the basement, they said there was no way to clear the pipes and gave us an estimate of $2,200-$3,200 to replace the pipes. We called another plumber who promptly cleared the pipes for $40. Not sure if Mr. Rooter was trying to rip us off or if they were simply incompetent!

Naz K.

I had a issue and Manager of Mr Rooter Personally called me and took care of me, he was extremely polite and nice. Thank you Mr Rooter

Mathew L.

Great communication -- booked a time slot and they reconfirmed timeslot of arrival on the day. Technician called later and arrived when he said he would. He was clear about how much it would cost before work started. He snaked our plumbing with a camera, and used that to clear out the obstruction and get everything working. He made sure the pipe was completely unclogged before leaving and gave us some tips on what to do to prevent it happening again. If only all services we used at home were this professional!

sierra s.

Everything was done right from the start. Staff was friendly and focused on getting the job, and getting the job done right. I was amazed by the service and would use Mr. Rooter again and again. Cheers to you on a job well done.

Having to re-do your sewer pipes is not fun, nor cheap. Mr. Rooter make the process as painless as possible. They were responsive to my needs and clearly explained costs and

Janet B.

Love them, they were here before the time, and yes he called to let us know. Willfredo was friendly and showed me everything he did. Will always call them.

Sean G.

this place is very shady I had a person come to give me a est on hooking up a garbage disposal I knew what need to get done it would have taken me about 2-3 hours I figure 100 to 200 dollar would take a plumber maybe a hour well the guy arrived 45 minutes late and i was his first call he came in looked at the job went out to his truck came back in and gave me a 1100.00 est after I kicked him out of my house i called another plumber and he came on about a hour after i called and put it in for 160.00 .........In response to you It was you taking advantage of the public If I had no knowledge of plumbing your guy would have rip me off which I am sure if I would have had to pay the $1100 for one hour of work. To act like this is a mistake is really kinda brushing over a serious problem. looking at the other comments this is a pattern of how you do business take advantage until you get caught. Did you refund part of the person's money when they paid 1k for 2-3 hours work? I bet not businesses like your should be shut down I had a person named Tammy contact me stating that is was lying which is incorrect it was for the install of a GD and every I stated is correct maybe employee's should spend more time make sure their customer are not getting ripped off and not messaging people trying to get them to change the truth

Angie C.

MAJOR RIP OFF!

I used their service today. Water was backing up into the shower and toilet. They charged $200 for doing absolutely nothing. Roger, the ""plumber"" who came to my residence, said he couldn't snake the clean out because he could break the toilet. He said he MUST video the pipe and told me it would cost $331. After all that, he said he still couldn't snake the clean out. He said 2 feet of pipe running from under the house to the clean out needed to be replaced and it would cost $995. You can imagine my horror. I advised him that I would get a second opinion, to which he replied that he would ONLY charge me $200 for 1 hours worth of ""work.""

The second opinion I received was from Snappy Rooter. Mike came and snaked the clean out for $95. He was there in 5 mins. Not only fast, but honest. He will replace the pipe for less than half of what this company Mr. Rooter tried to rip me off for.