Mr. Rooter Plumbing of Sacramento

Bobby S.

I called Mr. Rooter Plumbing of Sacramento during the Labor Day weekend on a Sunday, with extremely hot temperatures. They were open and the lady of the phone had a crew at my building within an hour. The sewer line was backed up on all four of the units. Bo arrived and told me about the back up and gave me a fair price. He unclogged and checked the complete sewer line. Thanks for being prompt, honest, and professional. I will definitely call them for my next job. Bobby

Harold S.

Plumbing experts or salesmen? I had to call a plumber for a clogged drain line and Mr. Rooter came to the rescue. I appreciated the quick response. What I did not appreciate is the incredible amount of upselling that this company trains its professional plumbers to do. My visiting Mr. Rooter plumber effectively cleared two lines (which I really only one needed to cleared) at a whopping $231.00 per line. I had to pay $450 or so to get my house back and draining. My point is that the whole while that the plumber is doing the video scoping and diagnosing he is telling me about this root and that root and the need to replace this pipe or do a ""power wash"". The first scare tactic, this has to be part of the company approved training program, is to terrify the homeowner with the prospect of full sewer line replacement at $6k plus ... OR ... as ""maintenance"" I could simply do a power wash which would clear out my sewer lines... and... since I am already spending $450 they could ""give me a discount"" on the $1,100 power wash cost and do the job for an additional $850. Where have all the ethical home maintenance trades gone? All I need was a line cleared and now I am looking at $450 and maybe as much a $1,200! Oh, I asked if I could see the complimentary video of my sewer line.. I could not even peek at his video screen and was told there is a video fee of $200 to $300 to see it. Common! Mr. Rooter!!! What line of business are you truly in? Plumbing or extortion ? Where can one find an honest plumber in Sacramento? If you are reading this and can recommend a good honest plumber please do so! I had two lines cleared and only one, the one in the house was guaranteed. I am keeping my receipt and will be sure to call Mr. Rooter to honor that job but that will be the extent of my interaction with this company. Buyer beware.

Lee B.

Our sewage was leaking into the backyard and as first time homeowners of course we didn't know where to start. Marcus came to our house promptly around 10pm at night to inspect what the issue was with the drain camera. His knowledge was very informational and he answered each question my Fiancé and I had. Marcus was also able to inform us about previous work that was done on our sewage line from the previous owners. With the knowledge received we made the decision to replace our sewage line. The work was done and we did not have to cancel our personal weekend plans. Marcus and Chris was able to place boards on top of the trench for our dogs safety. We appreciate the knowledge received and the professional work that was exhibited.
We will use this company for other services in the future!

Christine L.

Our kitchen sink had super low water pressure. The guys came out earlier than appointment time which was perfect for us and spent all of 2 seconds and the sink was fixed. It was a small clog and they didn't charge us a dime! Sent the guys on their way with a couple of gatorades as thank you! This is my 2nd time using them and they've been wonderful both times! Highly recommend!

Ashley D.

Great Service! They were out within one hour. Manny was very knowledgeable and explained everything thoroughly. Pleasant experience. Will definitely be using theses guys from now on!

Thanks again Manny!

Sa L.

They were going to charge us $175 for a freakin auger. Don't waste your money. Home Depot lets you rent an auger starting @ $10 for 4 hours and $14 for the whole day. Long story short, the receptionist forgot our appointment and so did the plumbers.

Jonathan W.

I was very please with my service. The technician, John, arrived when he said he would, was very professional and knowledgeable about my system with very little information from me, and he was able to remedy the problem fast. I will be calling Mr. Rooter again if I ever have any problems.

Antonio M.

Do not use these guys! Estimate is overinflated! Wanted to fix my toilet and charge me $300 to put in a $15 part I can buy at Lowes. Went to Lowes and bought the part. I read the instructions and it took me 15 minutes to install it.

Eric U.

Called them last Saturday 6(22/19 about 1215 pm. I explain the problem to them and they said they could be out between two and 4 o'clock. They finally got there after 6 PM. Our younger kid with an older fella came into my bathroom to assess the situation. They stated I needed a fill valve and or a flapper. They said if it was just the fill valve it would be $300 and if it was both that would be $400. I don't know much about toilet repair but I do know that that's more expensive than a brand new toilet. I'm not stupid. I told them no thank you and they left. I called someone else over the weekend and they came Monday 6/24/19. He assessed the situation in one minute and was done placing the small rubber gasket. The total cost was $100. Not only do they not know what they're doing, they try to rip you off obviously.

Gary L.

Quick response to call; careful explanation of project; convenient scheduling; Marcus very professional and customer-friendly.