Mr. Rooter Plumbing of Rhode Island

K C.

Prompt service and excellent repair, but cost was rediculous. Won't quote till they get there, but has a book with set prices. Clogged kitchen drain-$360. Had to move p-trap pipe so he could more easily access pipe-$135. $460 to clear a clogged pipe from too much down the disposal. Luckily took the $40 coupon from their website.

Joe S.

Had a very good experience with them. Had a leak from one of my main pipes making showers impossible until it was fixed. They came on a Sunday morning and fixed it, no problem. Our service guy's name was Pedro. He was very respectful and showed us exactly what he was doing and why he was doing it. We signed up for a year membership and although we hope we never have to use it, we feel confident that if we do, the problem will be fixed. Thanks guys.

Liz M.

plumber arrived this morning, walked up 10 flights of stairs to keep his appointment with me, he's unable to take elevator as is very claustrophobic, great customer service, did a great job as well

Merilyn s.

We have had Mr.Rooter come to our house at least twice during the past year. The furnace wasn't working properly. Both times they were able to fix the problem the same day. I would recommend this company.

I am surprised at the bad reviews they have received. They are always there in a reasonable period of time 24 hours a day.

Leslie B.

My 86 year old father had a pipe break in the recent cold snap. The two major companies couldn't respond for ""1 day or two we are very busy"". Ed was there in 15 mins, shut off the water and reassured my father. The pipe was repaired the next day! We would absolutely use them again and recommend to our friends.

Kay M.

****This review is about Greenwood Plumbing & Heating dba MR ROOTER on Minnesota Avenue in Warwick ph#738-9245****PLEASE DO NOT call this company unless you want to be scammed out of thousands of dollars & lied to about the condition of your sewer line. These jerks charged us twice to 'clear' our homes main sewer line and when it backed up again within a week they stated the line was irrepairable.
They actually told us we could not use it at all! Even went so far as to send us a $30k proposal to replace it! Thankfully another drain service cleared the clog - did u catch that? It was just a clog! And we have had NO problems since. The whole scenario was a lie. These people are NOT trustworthy at all - do yourself and your wallet a favor and look elsewhere for drain service AFTER you contact your city sewer department about the problem first. Trust me you will be glad u did.

Michael L.

Last summer I called Mr Rooter to inspect my boiler. I was told that it was dangerous and should be replaced immediately. I had a plumber that I know take a look at it and he told me that despite it being old it was still working ok and was certainly not dangerous.
About a month ago the compressor for my AC stopped working so I called who I thought was Greenwood Plumbing. I was not home at the time but my wife called me and said "" you're not going to believe this but it's the same guy who came for our boiler. I got him on the phone and he told me I needed to replace the whole system for around $12,000. I told him to get the compressor going and I'd think about it. I called another company to look at it. The
Man came out, cleaned the outside of the unit and added freon. It's worked fine ever since. ""Greenwood Plumbing"" as it turns out was apparently bought out by Mr. Rooter and by the way charged me $400. for the call and a $30.00 part.
Do not call these con artists. They're just looking to take your money

Judy D.

Initially, I was pleased with my interactions with this company. Service was timely and courteous but it turns out one pays a price for that. Not just expensive as Lee S. indicated in her review but egregiously expensive. When my job was complete and I started reviewing the numbers I was aghast that it basically boiled down to paying roughly $400 an hour for plumbing services. That's twice what I charge per hour as an attorney with more than twenty years of experience. Perhaps I should have gone to plumbing school instead of law school?

Joe A.

I would like to share my experience with this company when I lost partial heating in my house on 2/16/2015. I was put on a waiting list and was happy to get a response next day. When their technicians arrived they told me that there is a 99 dollar diagnostic charge to see what the problem was. After an hour or so it was determined that there was ice somewhere in the line. I was told that they could heat up the pipes with a bullet heater and the price for the first hour was 450.00 and then 150.00 for the next hour(s). I found it hard to believe that a pipe would be frozen as I lost power two years ago and the house dropped to 49 degrees and the pipes didn't freeze. Well considering the damage a frozen line could cause I agreed to it however I have to say the amount is somewhat egregious, I mean seriously is Kerosene that expensive? Nevertheless I had them proceed, but at one point a one way Taco valve was removed from the affected zone and this was included in the diagnostic service to see if it was the problem. So after the second hour of running the bullet heater we discussed what would be next which was opening the ceiling. I decided to wait it out as I could not see ripping open a ceiling to look for a frozen pipe in a house that had been 70 degrees throughout the cold spell occurring at that time. I really thought that it was either a bad circulator pump or an air pocket in the line.
I asked the guy if he was going to put that valve back and he said oh you don't need that as I don't know why they put all those valves in there. So I wrote a check for approximately $709 and they left. The next day another plumber came and purged the lines but believed the issue may be with the pump. Later that day just for the heck of it I turned the heat on in that zone as I had been running a quartz heater in that area. The heat was circulating again. It remains to be seen if it was the use of the bullet heater or if it was the efforts of the second plumber. A few days later I noticed that it was a little warmer than it used to be in the living room area. I found that when the other zones were at 68 the zone missing that one way valve was now 74-75 degrees. In essence the valve was needed as the person changed the heating from three to two zones.
So it was clearly obvious that I needed that valve however not only did the technician not put it back but he took it with him! So I had to buy a new valve at $54 and pay someone $60 to install it. My heating is working normally now.
I sent this via the contact us link on their web site on 4/11 and received a generic email response and nothing else. You may wonder why never called them back. I didnt call because I initially called to have a problem fixed and it wasn't fixed per the circumstances described above. Once my heating came back I got a new problem, too much heat due to the valve not being put back. If I called to have someone come back out, how can I be sure I wouldn't get another problem after having the valve put back or possibly be told that the missing valve isn't the problem it's something else! Lesson learned as I will be wary of who I call in the future for assistance on heating issues even in urgent situations I will do my research specifically with all the social media out there!

Mike L.

I am absolutely livid.

Before my home was purchased the seller was required to fix a leaking toilet that was discovered during the home inspection and he chose your business to come evaluate and fix the problem. The issue was supposedly resolved until my downstairs neighbor brought it to my attention that he had been dealing with a leak for quite awhile and he believed it was coming right from that bathroom with the toilet that SHOULD have been fixed.

I had my partner dig up the invoice that was left for us and after reading through the description of repairs I was upset to find that your associate only repaired a fill valve. There was NOTHING done to repair the leaks that were noted in the home inspection and you allowed the seller to ""opt out"" OF ACTUALLY FIXING PROBLEM. The leak was never repaired, it was only masked by sloppily applying some caulking around the base of the toilet, effectively directing the water down into the apartment below and seriously damaging my sub flooring.

How hard would it have been to actually lift the toilet up and replace the wax ring and the flange as you should have done? I was floored when I finally pulled the toilet up to find that not only was the wax ring nearly disintegrated but the flange was so far gone it crumbled in my hands as I pulled chunks of it away from the sewer pipe.

So, you completely ignored the most obvious reason for a leaking toilet: replacing the wax ring and the flange. Now I need to replace a section of my sub flooring because your rubes couldn't even remember back to Plumbing 101 in your trade school to locate the obvious issue.

http://i.imgur.com/EqBqfoQ.jpg

There's a photo of what I found after lifting the toilet and stuffing a rag into the pipe. That's why the toilet was leaking. Not some stupid fill valve. Most of the entire God damn flange was corroded and there was basically no wax ring. And you let the seller get away with it.