Mr. Rooter Plumbing of Reno / Sparks

Yvette R.

A home repair program in which I had signed up for had set up an appointment for Mr. Rooter to come out and access a leak that I had in the shower and sink. The response was within the two days and the plumber that came out was helpful. I was told it was the shower fixture and also a sink that had been leaking and this may not be covered but that the work order would be submitted, and I would be informed to make a decision. The problem began when it took one week and a half to hear back, to the point where I called the repair company asking for follow up. It took three days for the call between the repair company to get an answer from the plumber and basically the only thing that was communicated was the same information from one week prior. So basically, I could have went about and had my leak already addressed but instead I was waiting on a response when they only repeated the same information. Very frustrating when the lack of response was not there.

M M.

They fixed my aunt and uncles two toilet flaps but charged them 500 dollars!! Talk about highway robbery! No other plumbing issues. No toilet replacement nothing! Just two flaps! They are in their mid 80's and I feel they took total advantage of them. That's elder abuse if I ever saw it. So watch out. They target older people.

Cassie C.

I'd give them 10 stars, if able. I discovered RAW sewage in my front yard this morning & called their offices. Linda answered my desperate call. She was kind, compassionate and responsive. By 1:30pm, Chad and Jared were here and saved my weekend!!!

There's more to be done and some may even fall on the City of Reno. Chad was so kind in his explanation and he didn't condescend to me at all.

I highly recommend this company.

Carol M.

Such quick and great service! They fixed my clogged drain.

I called around to 5 or 6 places because my kitchen sink was clogged. It became clogged because someone was dumb enough to rinse tile grout down the sink. ( we aren't going to mention names) Mr Rooter have me a reasonable estimate over the phone and they were able to dispatch a worker within the hour. Joshua arrived and was able to run a snake 2 times to clear my drain. He tested it several times to ensure proper function and Eben checked the front clean out pipe outside. He was up front and told me the price before he started. It was within mid range of the phone quote. He was curteous and professional and now my litchen sink drain works like a charm. It only cost $245 and I was happy to pay it.
Lesson learned....don't rinse grout down kitchen sink, and if somehow your sink gets clogged call Mr. ROOTER
HAPPY CUSTOMER HERE.

Tiffani B.

Chad and his team at Mr. Rooter plumbing were amazing. We just purchased our first house, and as soon as we moved in, sewage started leaking under the house. Chad was very frank from the beginning about all of the plumbing issues we had, and did a great job advising the best solutions, while keeping cost in mind. They documented everything and kept us in the loop the entire time. They worked extremely fast and did the best they could to get us back up and running as quickly as possible. We still have more plumbing issues to take care of with the main sewer line, but we started replacing the plumbing under the house first. As soon as we start the main line work, I will definitely be calling Mr. Rooter.

Scott K.

Mr. Rooter lied to me and didn't do the work they had been paid to do.

I paid Mr. Rooter $4000 to replace the sewer line at my house. Their bid clearly stated, ""replace sewer line from the house to the city main"".

Two years later I began having sewage backups. I discovered that Mr. Rooter's sewer line replacement stopped 3 feet short of the city main line. Those three feet now have root intrusion and need to be replaced.

The owner, Jerry Enwald, sent me a letter admitting that their replacement did not go all the way to the city main line. He then claimed that ""anything five (5) feet off of the City Main Line is considered the city main line"". Therefor, he wrote, he had fulfilled the contract.

This is like an Uber driver stopping five blocks from your house and saying ""anything 5 blocks from your house is considered your house"". It's untrue and it's fraud.

These people are liars and cons. Do not hire them. They underbid the competition by not actually doing the work.

Monica A.

Do not use them for septic issues!!! They messed up our septic system and clearly have no understanding about how septic systems work. We had to bring in another company to undo what these guys had done.

Jason L.

Called for an appointment two weeks ago. Was told will receive a call back the same day. They called back two days later in late afternoon stating they have someone available. Told the lady on the phone that it wouldn't be feasible as it was last minute. Made an appointment for this afternoon. Received a call at 4::05 and was told the plumber won't be here until 6:30. Very irresponsible.

Melissa G.

I've been with Mr Rooter since 2003/2004. They've done any plumbing work I've needed.

They are even better now! We had some issues with previous work, and they have been very responsive and have come out right away and worked days to get things done.

I recommend then to everyone.

Windee C.

Normally I stick to positive reviews, yet I had such a horrendous experience with this company I feel compelled to let anyone considering them know what I had to deal with.

To make a very long story short, this company caused a significant amount of property damage. They intentionally neglected to obtain the permits that were required, and their methods of performing the work were so dangerous that OSHA investigated and fined them. The State Contractors Board had a list of fifteen items this company was required to remedy.

One thing my experience with this company has taught me is to thoroughly research prior to hiring.