Mr. Rooter Plumbing of Pittsburgh

Blake T.

My husband and I are selling our house. We called on 6/27 & asked a BARBARA in their office if they performed dye tests. She said yes and scheduled one after 5pm on 6/30. 8pm rolls around on Friday and we hadn't heard anything from the company. We called the company & they said they were very backed up on work orders but would still come. At 10 pm we got a call from a KYLE or CALVIN. He was shocked that no one called us and then apologized. They rescheduled with us for 7/1 at 10AM. He described what the workers would be doing for the dye test and that It would be a quick in and out procedure. We got a call at 750AM this morning informing us that their company does not perform dye tests. This was a waste of our time working with this company. Everyone there needs to get on the same page so this doesn't happen again & they don't piss off even more customers. I wouldn't suggest using this company.

Elissa C.

In January, my sewer backed into my laundry room. Beguiled by the friendly face of the company's winking mascot, I called Mr. Rooter. Big mistake...Now, six months and numerous phone calls later, I am still waiting to have my yard restored to a state that does not embarrass me or make my neighbors wish I lived somewhere else. I was patient when the work that was supposed to take a few days took more than a month to complete. I kept my cool when the crew sprayed sewage all over my newly installed drop ceiling. I was understanding when they told me it was too cold to remove the mountain of dirt and rocks from my front yard, and they would be back in the Spring. Well, Spring came and went, with no work done by Mr. Rooter. Numerous calls produced only empty promises and a what seemed like a few outright lies, e.g. ""I can't give you the manager's number. She doesn't have a company phone."" Really? Finally, I called the credit card company, to report that the work I had already PAID for IN FULL had not been finished as promised. This, at least got some response: 2 weeks later, a guy showed up with heavy machinery, scooped up some of the dirt and left. Now, I am told that they will finish the job, but not today. They have another job to do--far more pressing than the job they started in my yard SIX MONTHS AGO!!!!! They will be over to pick up the machinery. Do not call Mr. Rooter. The guy on the signs appears to be honest, efficient and competent. I have yet to see that from the actual company. Save yourself some aggravation and pick a different plumber.

Amy F.

Jack c and Brock b saved the day for my sr mother. A plumbing disaster a few days before Christmas terrified mother. These professional gentleman were polite, neat, orderly and dedicated to repair her plumbing problem. I can't say enough about their work ethic and manners. The finished job looked great. Thank you Mr. Rooter of Cranberry Twp, pa!

Mike R.

They charged me $400+ for a 90-minute snake job on a urinal . . . no parts involved. They charged me $50 for two cans of calcium remover which costs $7 in the stores. When I phoned to inquire as to the charge for two hours the manager said they don't bill in half-hour increments - only hour increments. Hmmm . . . now I know why it took 90-minutes for a 20-minute job. GREAT BUSINESS PLAN!

Wayne P.

Don't use them. They will bait and switch prices when they get to your house. Our water heater had to be replaced. I called Mr. Rooter and they said the price would be $699.99. I asked if that included the installation and they said YES. So they came to my house and the technician said it will be $1,063.00. I said when I called in, they quoted me a price of $699.99. The technician said they really don't know the prices. You have to wait until we get there to give you a price which was never told to me. What are you supposed to do then? Two days without hot water and they reel you in with the $699.99 when they get to your house it goes up $300. You're at their mercy. It would take another day or two to get someone else to come out, so I proceeded with the replacement. Are you supposed to go to work and smell like a pig for days or boil water bucket by bucket for hours and hours to wash a part of your body. I called the manager and he offered no apology or resolution. He said I wasn't going to get any money back and also told me that I was lucky they let me use a $50 coupon which is in The Clipper Magazine that goes to everyone's houses in Pittsburgh, which specifically says $50 off any water heater. I told him we went with them because he had the lowest price only to find out they were one of the most expensive. AVOID USING MR. ROOTER PLUMBING in Pittsburgh unless you like giving money away.

Robert W.

Main sewer line completely clogged. Called because of $79 special to unclog any drain. Tech said we needed to put a clean out in and then they would try to clear the drain at a cost of $650 paid upfront. We have a protection plan with American Water, when I asked if that would cover it, he told me it wouldn't cover sewer lines inside the house.... (total BS!!). Another tech came back later and did put the clean out in. He snaked the pipe only 5 feet, said he couldn't go any further and said we would have to pay another $4250 to repair the sewer pipe. He said this was a spot repair. I understand that to mean if there was a problem further down the line there would be additional cost. I didn't agree to the work and called American Water to review the protection plan coverage. They told me it would cost $50 and they would cover everything over. This plumber was here 15 minutes before they said they would be there. Within the hour of snaking out the line that Mr Rooter claimed they couldn't do and needed to be replaced, I had free running sewer pipes out to 30 feet. This plumber not only snaked the line from the clean out but also the floor drain. As an added bonus, he cleaned up not only his mess but the mess Mr Rooter left behind.
In my opinion, these guys only see dollar signs and will rip you off any chance they get. I will never use their service for anything and would not recommend to anyone. If I could take 5 stars away from them I would.

Jeff D.

Had a plumbing leak in the bathtub and had Mr. router take a look at it. I was told $450.00 to fix. Went to Lowes got a five dollar part did it myself. What a rip off

Harold G.

The plumbers are very nice but I would hardly call them knowledgable. Their pricing is way way way over any other smaller local plumbers price. They flooded my basement and blew out our hot water tank. We just replaced our hot water tank and it was 100% our responsibility. Had another local plumber here that took care of the problem and gave us a quote to fix the problem. The quote was 1500.00 less than Mr. Rooter. Throw the coupons away and call a local plumber!!

Karen H.

Called Mr. Rooter on a late Saturday afternoon for a basement drain backing up. Technician arrived with a few hours. After a ten minute job of snaking the drain, he concluded that the pipe was broken underneath the concrete. The bill for the work would be $4500 and he could have the job started immediately. When I was shocked with price, he said he could go down $250 if we signed the papers on the spot. Told him no and he was not happy. Called a LEGITIMATE plumber the next morning and had the drain cleared and working fine within a half an hour. These people are either stupid or con artists. Avoid these clowns at all costs.

Jc G.

As another reviewer put it succinctly, just call another plumber--not this one. You will be lucky if they call you within the window of time they claim--actually you are lucky if they even show up at your home.