Mr. Rooter Plumbing of Peoria

song w.

Pay $95 for nothing , show up and spent for 45 min and said I can't unclogged the drain , I still have to pay because she said $95 not guaranteed the drain will unclogged .

Mia F.

They take advantage of people that in a bad situation! they mark their prices up over 50% of other companie. Dont ever call theses people

Axel A.

AVOID AT ALL COSTS! This company is a scam without exaggeration! For your own protection, PLEASE DO NOT IGNORE THIS POST OR THE OTHER BAD REVIEWS.

I asked for a single quote to complete my sewer pipe replacement job. They quoted $6000 for the job, made a huge mess in my basement and yard, and their workers dont even know how to work properly as their TEAM LEAD wasnt wearing proper equipment and apparently had to go to the hospital ER because he apparently isnt aware he works with sewage.

This company is EXTREMELY unprofessional and they INTENTIONALLY miscommunicate with you to later scam you and harass you to quickly sign their shitty contracts without explaining anything or ACTUALLY INCLUDING what was discussed in their contracts.

They later charged ANOTHER $9,000 and passed it off as ""the original quote went up by $3000 because we found more unexpected work"", they rushed me to sign a COMPLETELY separate invoice for the SAME JOB. It was an invoice of $6000 and then an ADDITIONAL $9000! $15k!!!! THAT IS ABSOLUTELY INSANE.

As soon as i found out their scam, i immediately notified every scammer in this company to STOP ALL WORK IMMEDIATELY AND LEAVE THE PREMISES. They confirmed to me that they left, and then an hour later i received ANOTHER $3000 UNAUTHORIZED charge from them! These scammers KEPT MY CC INFORMATION and used it without my consent!

Before i signed any contracts and realized they were scammers, i had specifically told them i can only work with them if i pay 1st half upfront and do a payment plan for 2nd half. They said okay. And then they have the audacity to charge my card for the full amount, for an unfinished job?!

This entire company is built on LIES and scammers. They brushed it off with these exact words "" the stupid lady at the office must have pushed the charge accidentally"" and then proceed to ask me to take out a loan so i can pay for the other $9000?!

Kyle H.

Terrible company. Double check any contract you sign with them. Also get a second quote from another sewer company before you hire mr rooter.

Terra L.

Paid to fix a leak in the bathtub's drain, they came out, assured us it was fixed, charged us, and left.

The tub still leaked.

Apparently, the first plumber misdiagnosed the problem. At least, that's what the second guy they sent out told us. He charged us, and left.

The tub still leaked.

We had them come out again to actually fix it this time, which took almost a week. The third guy said the previous one didn't seal it properly and that it would be fixed now.

The tub still leaked.

As of this exact moment the issue is still not fixed, I called to have them come out AGAIN, which they scheduled 4 days out, even though at this point I've had a tub leaking into my basement for almost a month and they are apparently too incompetent to complete the job I already paid them for.

Avoid this company at all costs.

Keith A.

Came out quickly, identified problem, gave me quote, did the work.

Left the toilet unconnected for a couple of weeks.
Didn't want to replace the wax ring so the toilet is now loose.
Cut my water hose when they were digging out the hole.
Left a giant hole in the yard for 60+ days
No communication about finishing the job.
Once someone showed up to fill the hole, they placed no additional rock and destroyed my fire pit. And the clean out pipe is shifted and no longer vertical.
Didn't fix fence that they destroyed after telling me several times they would.

The experience started off so well but then they went out of their way to make a loyal life long customer into an angry, bitter enemy that hopes this company fails!

Dave A.

Horrible, called to have kitchen drain cleared, was told it couldn't be cleared it was like a ""baseball"" and we needed to replace drain pipes from sink to floor. We agreed to have the plumber come on Tuesday, on Monday they decided to send the ""plumbers"" I was already at work so my mother in law let them in.
When I got home I went downstairs and couldn't believe the hack job that was done. I immediately called there office and said no way a licensed plumber did this work no where near code, they admitted they sent un-licensed plumbers to perform the work. On top of that they told us the sink was working, well it wasnt cleared, they didn't tighten the fittings under the sink and water was jus running into cabinet base.
They asked for a chance to fix it, they sent a actual plumber on Tuesday and he first check everything the hacks did, fixed the loose fittings and then checked all the clean outs, guess what, he found the simple clog and cleared it. But it was too late because the hacks already ripled out all my copper drains and replaced them all wrong not up to code so they had to fixed now. What would have been $127 to clear a drain is now $2400 for work that didnot need to be done and was done wrong. They still have not completed the project, they left drains back pitched etc. They promised over and over to resolve the issue but never follow through. Last visit by a Mr Rooter employee sent to investigate he acknowledged everything I said is true and reported back to his superviso. We have heard nothing,
Do NOT hire this company! Definitely don't let them do plumbing! Bad service, Bad communication, shoddy work!

Kathy M.

If I could give zero stars, I would. We had water backing up in our downstairs drain. Mr. Rooter determined there was a problem under our basement. However, when guys came to dig through the floor, they had NO idea where to dig !! They ended up digging in THREE different places. This caused us to not have enough replacement tile. We had to go find something similar in the store. This is a major repair. THEN, they determined that the problem was really out in the yard. That part was true. I asked for a picture of the bad pipe under the basement. Of course, they did not have one. They talked down to me on the phone like I just wasn't very bright. I would NEVER recommend Mr. Rooter to anyone. They are not competent, and they are not trustworthy.

Kelly C.

After calling a few times i was told I signed the contract. I explained that I thought it was an.extension of the 1st contract of 4200 not an additional 9800 to finish the job. The lady told me its 4200 to replace up to 6 feet. So I explained this was a 12 foot run so how do you get an additional 9800 to go 6 more feet. At most should be 8400. She said she'd have to look into it. Called twice and was told they would get back with me, been about 2 weeks now. Next step is to contact company head quarters.

Carol S.

Would not recommend this company. Not on time, poor communication. Said we had a ""line separation"" under our kitchen floor. (slab floor). I asked how does this happen? He said ""Well the freezing and thawing in our area, this could happen. (in the heated house). They could fix it for $4950.00. This was a email. No list of what they were going to do just the estimate. We said we would like the snake ran again and he said ok. He would set it up. No one called. I called the office and some one told me, they could not run the snake again because of the"" separation"". Well at that point we called another company. Low and behold they ran the snake 75 foot and fixed the problem within 1/2 hour. For $135.00. It was just grease residue. A clog. Thanks for nothing Mr. Rooter. $100.00 dollars literally down the drain. The invoice is under my husbands name. He was with me when we wrote this.