Mr. Rooter Plumbing of Omaha

dan g.

We had an urgent job as we moved from out of state into a new home in summer 2016. Upon unpacking we found out our kitchen sink did not work. (This did not sit well with us particularly as we complained to the realtor, prior owner, inspector, and home warranty company.) We have two dogs and a young child.

After a few phone calls, a newish plumber came out (initials are S.C.) from Mr. Rooter. This plumer spent about four hours trying to take out the faucet which apparently needed sawing and hammering out the old fixture. (Our home is about 10 years old.) He made three separate trips to Menards, just down the street, because he couldn't get the right shut off valves which legitimately needed replacement. (To be fair, the hard water -- prior owners did not install a softener -- was likely the original culprit.) In the end, he scratched our countertop and sink and dented part of the sink. We were way overcharged (over $300) for this. To add insult upon injury, we were billed THREE separate times for this charge in the subsequent month, despite my proving to the company that the bill was fully paid the day of service.

This brand new Delta fixture (which we purchased) is not working right. We still curse this company out now. The sink handle (now super loose) does not completely shut off unless you perfectly align it slightly off from center. There's no way to tighten it without buying a new fixture. He must have broken the stem underneath the sink because it will occasionally leak if you get any water near the handle above.

Brandie F.

We used this company years ago and were given a ""lifetime warranty"" on the work. No big surprise that when it came time to honor the warranty, they refused to do so and in fact were quite rude about it. Terrible experience with dishonest people. Take your business elsewhere.

Brandi T.

If I could give no stars I would. Honestly this company and employees are a bunch of crooks. I have no problem with the 25 dollar fee to inspect but they should at least inspect. Guy came over walked in pulled out a pricing sheet didn't even look at the the problem and stated that's gonna cost $260 bucks. Then said do have you have my 25 bucks. He didn't look at the problem!! I will never recommend them to anyone ever. I have him the 25 bucks and sent him on his way I don't want that kind of person working on my home. Terrible business and worse ethic.

Cynthia E.

If I could give a no star rating I would. I had a horrible sewage smell coming from my sink and tub...made my whole house stink! Called Mr. Rooter the plumber came over and said ""I can't smell anything...I don't know what it could be"".

No mind you I had friends come over and they could smell it when they hit my front door. It was so strong that I had a headache and had to sleep with the front door open to let fresh air in because they couldn't get to my house the same day I called.

Yeah so the guy from Mr. Rooter was like ""yeah I don't know what it is I can't smell it"". He did nothing but stand in my bathroom saying it over and over again until he finally turned and walked out the door.

I called another plumber and he went right under my bathroom sink and found the problem in less then 2 minutes!!! Needless to say I called Mr. Rooter and complained. The receptionist was very nice and said she would relay the message to the owner. Never got a call back, but they did send me a $50 credit towards any plumbing work that I may have. But I wouldn't use them even to save $50 bucks!

Anne G.

Don't use this company! They do not have integrity! They will offer to come out and look at your issue for free. However, they will end up saying you have an issue when there isn't one and charge you way more than any of the other competitors!!

My advice is to stay away from this company!!

Suzanne T.

My husband and I call Mr. Rooter last week to fix a faucet outside that was dripping. We called in the evening once we realized what was happening. They were able to send someone out that night to fix it before the really cold weather blew in later that week. We were very impressed with the service we received from our technician Paul. He came out on time, had the parts on his truck and was friendly through the whole appointment. I would recommend them to anyone having plumbing issues.

Jaclyn P.

Should have listened to the other bad reviews. They didn't show up at all for an appointment. When they did come a few days later, the person was quite rude.

Jennifer D.

We called Mr. Rooter out last week and the experience was phenomenal! They sent someone to us within and hour of us calling and fixed the same day. The plumber was clean and explained everything before he started. I recommend them to anyone looking for a plumber!

Kait S.

My husband called Mr. Rooter last Sunday afternoon at 2pm, because we had water backing up through our basement drain. We were happy to hear that they didn't charge extra for Sunday visits, so we had them add us to the list for that day. At that time we were told there were 3 jobs ahead of us. When we still hadn't heard from anyone around 6:30, my husband called back and we were told the plumber was ""running behind."" He finally called at 8, but due to cell phone issues, the call immediately went to voicemail without ringing. When we discovered the voicemail 20 minutes later, my husband immediately called back and left a message, because no one answered at that number. We never heard back that evening. The next morning, when we still hadn't heard back, my husband called Aksarben ARS, who came out promptly and took care of the problem, with great customer service. We never heard back from anyone from Mr. Rooter and will not call them again or recommend them, due to the poor customer service.

Mike S.

Called these guys when another big name company failed to show after 7 hours. They came right away (early in fact, and called first to make sure it was ok). Fixed my drain pretty quickly. Was a little pricey (not sure how it compares to others) but for quick service and peace of mind knowing it's done right (and with a 6 months guarantee), it was worth it.